American Management Association

TMY Human Capital Development Soft Skills Courses

AMA-1112: Data Analysis Fundamentals: A Hands-on Workshop

RM3,500.00

2 Days ILT, VILT

Learn how to find, analyze and transform information to build better strategies and make more effective decisions with AMA’s Analytical Skills courses.

Designed for those who have a basic familiarity with MS Excel and want to develop their ability to solve problems effectively and efficiently, this course goes beyond the qualitative side of data analysis to explore proven quantitative tools and methods for analyzing, interpreting, and utilizing data, so that more informed and reliable business decisions can be made.

Take this chance to add value to your organization by increasing your productivity in handling all the information and reports that pile up in the inbox every day—and lose the angst that goes with it!

AMA-2006: Advanced Tools and Techniques for Data Analysis

RM3,500.00

2 Days VILT

In this hands-on AMA-2006: Advanced Tools and Techniques for Data Analysis course, you will cover a variety of analytics tools, such as histograms, ANOVA analysis, A/B testing, Pareto analysis, clustering, box plots, scatter diagrams, partitioning, unstructured text analysis, and multivariate regression analysis. Best of all, no background in statistics or programming is required.

As long as you have a basic understanding of spreadsheets, you will learn how to manipulate complex data sets so you can gain insights that are not possible with common business intelligence techniques.

AMA-2012: AMA: How to Turn Data Into Compelling Visual Presentations

RM3,500.00

2 Days ILT, VILT

Your data is only as powerful as your visual presentation of it.

Data visualization is the process of creating graphical representations of data sets in order to reveal patterns and trends. When data is presented in a visual format, it is easier to see relationships and understand complex information. There are many different techniques that can be used for data visualization, and the best approach depends on the data set itself.

By using the right data visualization technique, it is possible to gain insights that would otherwise be hidden in a data set. As such, data visualization can be a powerful tool for understanding complex information.

In this AMA-2012: AMA: How to Turn Data Into Compelling Visual Presentations course, you will learn the fundamentals and best practices of data visualization techniques, as well as hands-on approaches to using Microsoft Excel and PowerPoint to present your data in a variety of formats.

AMA-2018: Strategic Thinking

RM3,500.00

2 Days ILT, VILT

Learn how to strengthen your strategic thinking skills and encourage it in others during this AMA-2018: Strategic Thinking training course. Through case studies and practical thinking exercises, you’ll stimulate your strategic thinking, learn to recognize patterns that impact strategy and enhance your abilities to generate new insights and ideas.

Come to your next strategic planning session with the best possible strategic ideas—and help your business move forward in an increasingly competitive world.

Learn more about the essential soft skills in IT industry through this blog: Developing Soft Skills for IT Success in Malaysia

AMA-2021: Transformational Leadership: How To Inspire Extraordinary Performance

RM3,500.00

2 Days ILT, VILT

In today’s ever-changing business landscape, transformational leadership is an essential tool for success.

Transformational leadership is a type of leadership that focuses on creating positive change within an organization. Transformational leaders are typically visionary and inspiring, and they motivate and encourage others to achieve the organization’s goals. Transformational leadership can benefits both leaders and organizations

In this AMA-2021: Transformational Leadership: How To Inspire Extraordinary Performance seminar, you will build a clear roadmap that includes specific steps, techniques, and tools to make you the change agent. You change and others will follow.

Get ready to assess your skills, master new strategies, and transform.

AMA-2034: Innovation and Design Thinking Certificate Program

RM3,500.00

2 Days ILT, VILT

In today’s world, innovation is key to success.

We know that in order to be successful, you need to be constantly innovating. That’s why our AMA-2034: Innovation and Design Thinking Certificate Program is designed to help you do just that. Sign up now and get started on your path to innovation!

Using a proven process to drive innovation, you will work in small teams to visualize outcomes and challenge assumptions. You’ll learn a proven, repeatable, creative and collaborative problem-solving method that you can use to reframe problems and generate more rapid, empathetic and innovative products and services.

Enroll in our course today and get innovative!

AMA-2102: AMA: Storytelling Power: Secrets for Exceptional Communication

RM3,500.00

2 Days ILT, VILT

Communication is key to maintaining productivity and achieving success in the workplace.

Stories have the power to engage others on an emotional level, making them more receptive to our message. They can also help to build empathy and understanding, two essential ingredients for effective workplace communication. In addition, stories can be used to highlight commonalities and shared experiences, fostering a sense of unity and cooperation.

This AMA-2102: AMA: Storytelling Power: Secrets for Exceptional Communication live virtual seminar will show you how to craft engaging and motivating stories that can spark commitment and passion throughout your organization—and grow your professional influence.

Get ready to create your most inspiring messages and convey them with true conviction.

Learn more about the essential soft skills in IT industry through this blog: Developing Soft Skills for IT Success in Malaysia

AMA-2115: Responding to Conflict: Strategies for Improved Communication

RM3,500.00

4 Days VILT

Conflict in business is all too familiar—particularly under increased business pressures. Still, most of us lack basic conflict management skills. Rather than react to conflict on a purely emotional level, you can learn how to manage disputes and disagreements in a positive manner, or even avoid them altogether.

This conflict management training will show you how to recognize the causes of interpersonal conflict. It emphasizes skills to help you critically evaluate conflict situations and then choose the appropriate strategies and tools to manage and/or resolve these conflicts. You’ll develop greater awareness of your emotional triggers and how to control them.

In addition, you will learn how to continually action-plan around the implementation of your new skills.

Learn more about effective communication in IT projects: The Power of Effective Communication in Malaysia’s IT Projects

AMA-2118: Doing It All: How To Stay Focused And Engaged

RM3,500.00

2 Days ILT, VILT

In this AMA-2118: Doing It All: How To Stay Focused And Engaged seminar you will get your work world into clear focus and in sync with those around you. You will learn tools that help you get into productive flow whenever you need to and how to get back on track when you are thrown off course. You will leave with tools that help you make the best of your innate strengths, mitigate your challenges, and stay focused.

You will also learn how to stay in focus and on a productive course when others around you are throwing distractions and barriers in your way.

AMA-2128: Achieving Leadership Success Through People

RM3,500.00

2 Days ILT

Focusing skill-by-skill on P.E.O.P.L.E. (Professionalism, Empathy, Optimism, Partnering, Loyalty and Empowering) this AMA-2128: Achieving Leadership Success Through People seminar can help anyone in a position of leadership to better demonstrate caring as well as courage, and to use a P.E.O.P.L.E. approach to achieve maximum results.

AMA-2130: The Voice of Leadership: How Leaders Inspire, Influence and Achieve Results

RM3,500.00

2 Days ILT, VILT

No matter how compelling the vision or how brilliant the strategy, without leadership communication, there is no execution.

The ability to get buy-in, garner trust and inspire loyalty en masse isn’t a skill you have to be born with. Now you can learn to develop grace under fire and inspire others when giving speeches and presentations. This fast-paced, results-oriented leadership communication training is uniquely designed to strengthen your leadership communication skills modeled on the world’s best communicators. You’ll learn practical techniques to shape your leadership messages, hone an authentic leadership voice and engage in powerful conversations that achieve results.

AMA-2133: Leading with Emotional Intelligence

RM3,500.00

2 Days ILT, VILT

Emotional Intelligence helps you create and sustain unique opportunities and more impactful relationships.

This AMA-2133: Leading with Emotional Intelligence course uses an integrated competency approach to help you develop this crucial skill. You’ll get hands-on opportunities to practice and apply methods for consistently using EI as a leader. Attend this seminar so you can influence and motivate your organization’s workforce to new heights of achievement.

Learn more about the essential soft skills in IT industry through this blog: Developing Soft Skills for IT Success in Malaysia

AMA-2146: Mastering the Art of Critical Conversations

RM3,500.00

2 Days ILT, VILT

If you’re like most people, you run into trouble when conversations turn from routine to crucial. Your body’s natural fight-or-flight response takes over. The knee-jerk response is to run and dodge the topic, hide behind an email, or just wing it and hope for the best.

Productivity stems from face-to-face communication, as well as your ability to express controversial and risky opinions effectively. Attend this course and practice using real-life models to conduct difficult conversations on any topic. You’ll gain the skills and summon the courage to step up, speak openly and honestly, and get results that count.

AMA-2162: Developing Your Analytical Skills: How to Research and Present Information

RM3,500.00

2 Days VILT

When making decisions, how do you assess the credibility of information? Do you conduct research and gather data methodically, or act on instinct and follow the latest trends? Do you know what key questions to ask? Feel confident you’re making valid decisions?
Whether you are developing a new product or service, presenting findings on a competitor’s product, or deciding how to allocate resources, you need the analytical skills to be able to support your conclusions with valid and credible evidence.

In this course, AMA-2162: Developing Your Analytical Skills: How to Research and Present Information you’ll learn the basics to implement a process for data analysis that ensures you’re focusing on the most critical information, involving the right people, and conveying your message in terms your audiences will understand.

AMA-2172: AMA Business Boot Camp: Management and Leadership Essentials

RM3,500.00

2 Days VILT

Based on the book AMA Business Boot Camp, edited by Edward T. Reilly, former President and CEO of AMA.

This virtually delivered course encompasses AMA’s years of trusted wisdom and training expertise, covering the most vital, time-tested management skills, tools and strategies. Your staff will complete the Golden Personality Type Profiler prior to class to gain a deeper understanding of themselves and others. As they work through each lesson, they’ll refer back to the results to pinpoint development opportunities so they can return to their job rejuvenated—better managers and communicators with renewed skills and confidence

AMA-2177: Using Data to Drive Strategy

RM3,500.00

2 Days ILT, VILT

Whether you want to attract new customers, improve products, forecast sales or streamline operations, your decisions are much more effective when you put data to work for you.

What will you get when you use data to drive strategy? Higher revenue, and reliable and consistently predictable business results. Insights that become new ways of doing business. Quick and effective strategies to proactively navigate change.

This AMA-2177: Using Data to Drive Strategy course is your ticket to shift to higher gear and elevate you and your team to rise to a new level of success.

AMA-2203: Communicating Up, Down and Across the Organization

RM3,500.00

2 Days ILT, VILT

Transform your communication skills and be a master influencer.

It can happen at a moment’s notice: you need to communicate a new idea to senior managers, influence your colleagues to support your proposal or inspire direct reports to make a change. Are you prepared to communicate with anyone in your organization? Do you know how to analyze your audience? Can you frame your message so that people feel connected to you in a corporate setting?

To connect with many types of people while projecting confidence, credibility and trustworthiness requires specific tools and strategies. You’ll focus on improving communication skills and competencies necessary to build mutual understanding and connectivity with others, regardless of your role. You’ll also discover influence strategies and learn how to critically evaluate each unique communication event.

AMA-2204: Expanding Your Influence: Understanding the Psychology of Persuasion

RM3,500.00

2 Days ILT, VILT

Unlock the Psychology of Persuasion: Expand Your Influence in Business

Master the art of influence with AMA-2204: Expanding Your Influence: Understanding the Psychology of Persuasion. This intensive 2-day training delves into the hidden psychological triggers that drive decision-making and compliance, empowering you to achieve mutually beneficial outcomes.

Key Takeaways:

Uncover Secret Persuasion Techniques: Learn techniques the average person doesn’t even recognize.
Build Influence Across Interactions: Apply these principles to management, mentorship, negotiations, conversations, and presentations.
Choose the Right Approach: Develop strategies to select the most effective persuasion techniques for any situation.
Protect Yourself from Manipulation: Gain the knowledge to resist unethical persuasion tactics.

Why This Matters: Persuasion skills are essential for career success. This training gives you the tools to influence effectively and ethically.

Learn more about effective communication in IT projects: The Power of Effective Communication in Malaysia’s IT Projects

AMA-2206: How to Communicate with Diplomacy, Tact and Credibility

RM3,500.00

2 Days ILT, VILT

Master Professional Communication: Diplomacy, Tact, & Credibility

Your communication skills are the cornerstone of your professional image. Elevate your influence and career prospects by mastering diplomacy, tact, and credibility in every business interaction. This seminar empowers you to:

Choose Your Words Wisely: Understand the impact of language and emotional tone.
Understand Communication Styles: Gain insights into your own style and adapt to others.
Transmit & Receive Information Clearly: Develop skills for effective exchange of ideas, thoughts, and feelings.

Why This Matters: Strong communication skills build positive reputations, enhance collaboration, and unlock career advancement.

Learn more about effective communication in IT projects: The Power of Effective Communication in Malaysia’s IT Projects

AMA-2209: AMA: Strategy Execution: Getting It Done

RM5,250.00

3 Days ILT, VILT

Whether it’s entering new markets, repositioning, outsourcing, or undertaking new initiatives or technology, execution of strategic goals is often a graveyard of good intentions. A recent strategy execution study of a broad group of leaders found that 65% of them do not consider their own organization successful at executing their strategies.

Overcoming these challenges requires organizations to invest in upskilling their workforce, promoting strong leadership, and fostering adaptability. The AMA-2209: AMA: Strategy Execution: Getting It Done program will empower your employees to:

Communicate effectively, ensuring alignment and clarity in strategic goals across your organization.
Develop strong leadership skills, enabling managers to inspire, support, and guide their teams toward successful goal execution.
Adapt to changing market conditions and embrace new opportunities, helping your organization stay ahead of the competition.

AMA-2218: Fundamentals of Finance and Accounting for Non-Financial Managers

RM3,500.00

2 Days VILT

Financial skills are fundamental to any managerial position. Learn how to think finance, and you’ll expand your career opportunities. From accruals to write-offs to receivables and payables, this workshop shows non-financial managers the concepts, tools, and techniques that can help make each decision pay off—on the job and on the bottom line.

AMA-2231: Making the Transition to Management

RM3,500.00

2 Days ILT, VILT

This basic training for managers provides you with easy-to-apply tools needed to make a successful transition into your new role. In just two days you will master the practical basic management know-how—and gain the confidence you want—to plan, organize, coach, motivate, delegate, and communicate in order to be an effective new manager.

AMA-2233: Time Management

RM3,500.00

2 Days VILT

Do you find yourself overloaded with work? Feel so stretched to the limit you can’t set priorities? Exhaust yourself daily without accomplishing your goals?

Remember, every minute of your day impacts the business. If you answer yes to one or more of the above, it’s time to make real choices about how to manage your time. This seminar is designed to combat the pitfalls of time management.

It will help you identify causes of procrastination and indecision, pinpoint personal time-wasters and increase your concentration and focus. You’ll learn to schedule your time more effectively, stay on track and keep important goals top of mind, so you can stay in balance and be more effective and productive.

AMA-2235: Building Better Work Relationships: New Techniques For Results-Oriented Communication

RM3,500.00

3 Days ILT, VILT

In a complex environment, work is accomplished through the collaborative efforts of many. Differences are a positive force if you know how to harness them. Your ability to develop good interpersonal skills and create rapport in this environment can make—or break—your career. Get set to step up and become a “conscious communicator.” Develop self-awareness, analyze situations, and consciously select and use productive communication strategies. You’ll find your relationship style, identify your strengths and weaknesses, and master the winning tactics to work harmoniously to achieve your goals.

Learn more about effective communication in IT projects: The Power of Effective Communication in Malaysia’s IT Projects

AMA-2242: Moving from an Operational Manager to a Strategic Leader

RM3,500.00

2 Days ILT, VILT

Build proven leadership skills with AMA’s live online and in-person training courses.

Get the skills you need to lead. Being an effective leader requires having skills in areas that allow you to connect, motivate, and inspire.

This leadership seminar gives you the right practice to close the gap between where you are now and where you want to be. You’ll conduct SWOT analysis, leverage key prospects for strategic opportunities and inspire risk taking and innovation.

AMA-2243: Making the Transition from Staff Member to Supervisor

RM3,500.00

2 Days ILT, VILT

Feel empowered to hit the ground running with the skills learned in this course.

Be ready to take on any task and bring your best self to the job, while adopting new habits that will quickly get you on the path to greater success.

In this high-impact, 2-days AMA-2243: Making the Transition from Staff Member to Supervisor seminar, our faculty will help new supervisors like you avoid common pitfalls. Get the secrets and essential skills of managing people, from delivering corrective feedback and coaching to conflict resolution and delegation. With expertly guided hands-on practice, you’ll gain confidence and know-how you can use right away. You’ll also develop a personalized game plan mapping the steps to help you reap the rewards of being a new supervisor.

AMA-2250: Building a Culture of Innovation for Hybrid and Virtual Teams

RM3,500.00

2 Days ILT, VILT

Successfully drive innovation in flexible work environments.

Get familiar with the science connecting team dynamics and innovation and learn to identify current drivers and barriers to innovation and their implications.

The modern workplace is here! For leaders like you whose team is co-located, remote or a combination, you’ve got to be ready to implement the next set of actions to build a culture in which innovation, creativity and collaboration can thrive regardless of any physical boundaries separating employees. Take charge and explore what’s possible for you in this course.

AMA-2261: Managing Chaos: Tools to Set Priorities and Make Decisions Under Pressure

RM3,500.00

2 Days VILT

In this time management and settings priority training course, you’ll discover how you can harness the energy of a dynamic, though often chaotic, work environment and avoid feeling overwhelmed when things start to spin out of control. You’ll learn a variety of tools that will help you re-think the way you approach chaos and enable you to leverage resources to help you tackle challenging situations as they arise.

Gain hands-on experience applying tools for setting priorities and adjusting to shifting demands with greater clarity. Practice techniques for analyzing and resolving problems and learn to strategically communicate your solutions. You’ll leave confident and ready to apply the most appropriate techniques to clarify, alleviate and eliminate chaos within your control—and better manage your reactions to the chaos beyond your control.

AMA-2280: Leading Virtual Teams

RM3,500.00

3 Days ILT, VILT

Lead with impact, get results and reach your full potential.

When it comes to the success of a virtual team, the buck stops with the team leader. If managed effectively, virtual teams can increase productivity, help meet organizational goals and improve quality of work. But there are a host of unique challenges that can hurt their success. Get ready to discover a proven process and framework to develop the competencies of a virtual leader, and strengthen and enhance the productivity of your virtual team.

Learn to leverage the advantages of a virtual team while building trust and making authentic connections with team members. You will then apply and reinforce the learning through case studies, team discussions and other activities led by your expert course leader.

AMA-2290: Managing The “Unmanageable” – Tough People, Tough Situation

RM3,500.00

2 Days ILT, VILT

Be a better, more effective manager or supervisor with AMA’s live online and in-person management courses.

The solutions aren’t always found in “Management 101”—but in this AMA-2290: Managing The “Unmanageable” – Tough People, Tough Situation course, you’ll gain skills and tools for resolving situations and keeping problems from getting out of hand.

You’ll also work through your toughest situations with the help of guided role plays, exercises and skill practice sessions.

AMA-2295: Successfully Managing People

RM3,500.00

2 Days ILT, VILT

Are you ready to develop a high-performance team and get more done? Resolve team conflict using emotional intelligence and get more from your team by adapting your management style to every situation.

You’ll learn how to:

Motivate every member of your team—even if they don’t share your values
Use positive and corrective feedback to turn problem employees around and maximize productivity
Apply the most relevant conflict resolution style to eliminate friction

You’ll also get:

Practice adapting your style using case studies
Personal feedback from the instructor and peers
Pre- and post-seminar assessments
Tune-up materials to review what you’ve learned after the event
And additional resources to maximize your training goals

AMA-2501: Developing Executive Leadership

RM5,250.00

3 Days ILT, VILT

When you’re focused on your organization’s future every day of every workweek, it’s vital that you are well equipped to optimize your company’s performance—as well as your own career—with executive leadership training.

What does it mean to be an executive leader? It means you’re a visionary, a trailblazer, a strategist, a communicator, a coach, a diplomat and a politician. Pride, commitment and camaraderie. Those are the words you describe your team. You’re able to focus on the big picture and uphold high standards while wearing many hats. We know It takes laser-precise vision to be an executive leader. Join your peers in this course to craft your own leadership style, build an extraordinary team and master the competencies of effective executive leadership.

AMA-2508: Improving Your Managerial Effectiveness

RM3,500.00

2 Days ILT, VILT

It’s one thing to be a manager—but being an effective team leader takes special skills, knowledge and practice.

This AMA-2508: Improving Your Managerial Effectiveness course will help you build a high-performing team by becoming a learning leader and partner, developing your team’s ability to work together, and resolving conflict. Through lectures, discussions, self-assessments and other activities, you will gain insights about yourself and your role as a manager, as well as how your behaviors and ability to coach and mentor team members impacts their performance.

In addition, you will apply what you learn to a prepared case study, plus a situation within your own team, and then share your solutions.

AMA-2526: Strategic Planning

RM3,500.00

2 Days ILT, VILT

This AMA-2526: Strategic Planning course is designed to combine proven-by-practice methods with new insights and ideas from a wide range of current strategic thinking. Gain a wider perspective of the strategic planning process through breakout sessions, exercises and case applications.

Bring your strategic dilemmas to this program and get direction on analytical and organizational approaches.

AMA-2528: Assertiveness Training for Women in Business

RM5,250.00

3 Days VILT

AMA’s AMA-2528: Assertiveness Training for Women in Business gives you the opportunity to practice fundamental assertiveness skills and to share your concerns with other women in a supportive and encouraging learning environment. You’ll assess your leadership style and then apply the new skills and tools you learn directly to one of your own challenges, receive feedback, and refine your skills through videotaped practice.

Return to work with a complete and flexible plan for achieving the kind of assertiveness your position demands.

AMA-2532: Getting Results Without Authority

RM3,500.00

2 Days ILT, VILT

Whether you’re dealing with bosses, colleagues, staff members or senior management, the ability to win respect, influence people and cultivate cooperation is absolutely essential to career success. In this persuasive skills training, you’ll focus on the key elements of influencing others when there is lack of authority—personal power, persuasion and negotiation.

Learn how to influence people by building your power base using the Personal Power Model…understand exchange and reciprocity (the first steps in the influence process) …adapt communication style to build credibility…persuade with a framework of discovery, preparation and dialogue…master the key components of negotiation.
You’ll practice persuasive communication and other influencing techniques right from day one through the final activity—and enhance your learning with videos, exercises, assessment tools and group discussions.

American Management Association Online Professional Development and Management Training Programs.

American Management Association Online Professional Development and Management Training Programs.

American Management Association (AMA) Live Virtual Training.

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