As every manager knows, a cohesive and smooth-functioning team is crucial to the success of any task or project. In today’s global business world and emerging post-COVID workplace, teams are increasingly virtual or hybrid. Yet, whether they collaborate through technology or work together in an actual office, team members are bound to have different opinions, ideas, work styles and perspectives.

Those differences often give rise to conflict. Sometimes, conflict can be creative, an energizing force that leads to innovation. However, when conflict is not productive and not addressed, it can derail teamwork, leading to declines in morale and productivity, misunderstandings, and animosity. At its worst, conflict can become toxic.

Increase your success by proactively improving your conflict management skills.

Overview

Conflict in business is all too familiar—particularly under increased business pressures. Still, most of us lack basic conflict management skills. Rather than react to conflict on a purely emotional level, you can learn how to manage disputes and disagreements in a positive manner, or even avoid them altogether.

This conflict management training will show you how to recognize the causes of interpersonal conflict. It emphasizes skills to help you critically evaluate conflict situations and then choose the appropriate strategies and tools to manage and/or resolve these conflicts. You’ll develop greater awareness of your emotional triggers and how to control them.

In addition, you will learn how to continually action-plan around the implementation of your new skills.

Learn more about effective communication in IT projects: The Power of Effective Communication in Malaysia’s IT Projects

Skills Covered

  • Recognize the underlying causes of conflict
  • Map conflict using a five-step approach
  • Identify ways to develop flexible responses to personal and professional conflicts
  • Practice applying models, techniques and strategies to manage your interpersonal communication behaviors in conflict situations
  • Implement strategies to improve your communication and effectively respond to conflict

Prerequisites

None

Target Audience

Business professionals who want to expand their conflict management skills, understand their own emotions and behaviors when addressing conflict, and find productive ways to manage conflict.

Course Curriculum

Module 1: Developing Conflict Awareness

  •  Recognizing the difference between disagreement and conflict
  •  Understanding the five levels of a conflict
  •  Exploring barriers to conflict management and resolution

Module 2: Responding to Conflict

  • Identifying your own feelings and actions in response to conflict
  •  Applying the P-U-R-R Model to demonstrate understanding
  •  Utilizing the validating process
  •  Distinguishing between listening for thoughts and listening for feelings

Module 3: The Role of Trust in Minimizing Conflict

  •  Describing the 4 Cs as the cornerstones of building trust
  •  Knowing how trust is lost and regained, and how transparency validates trust
  •  Identifying interests behind positions

Module 4: Conflict Strategies

  •  Identifying your preferred strategies for responding to conflict
  •  Understanding the five conflict strategies
  •  Exploring appropriate strategies to minimize/manage conflict

Module 5: Moving Beyond Conflict

  • Knowing why relationship conflict and content conflict should be handled differently
  •  Turning potential disagreements into discussion by applying the Model to Disagree
  •  Identifying and practicing assertiveness tools and strategies
  •  Detoxifying emotional statements and devising alternative ways to express the message

Module 6: Dealing with Difficult Behavior

  •  Explaining the difference between difficult people and difficult behavior
  •  Understanding how to handle passive behavior
  •  Developing a strategy for handling passive or aggressive behavior

Module 7: Mapping the Conflict

  •  Mapping a conflict using a 5-step approach
  •  Exploring a given conflict from various “viewing points”
  •  Separating interests from positions in a specific conflict
  •  Selecting a conflict strategy appropriate to addressing a specific goal
  •  Implementing a chosen conflict strategy

Module 8: Thunderstorms

  •  Applying skills to address emotionally tense conflicts (called Thunderstorms)
  •  Using skills to address an intra-group conflict case study

Dates & Locations

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Exam & Certification

None

Training & Certification Guide

Developing Soft Skills for IT Success in Malaysia

Navigating the IT sector in Malaysia requires more than technical skills; it demands strong soft skills it Malaysia. This article outlines the key soft skills necessary for IT professionals in Malaysia to excel and provides insights into how to cultivate them effectively.

The Power of Effective Communication in Malaysia’s IT Projects

The article emphasizes the significance of effective communication in ensuring the success of IT projects in Malaysia. It highlights essential communication skills such as using clear and concise language, practicing active listening, and maintaining cultural awareness. The article also explores overcoming communication barriers through project management tools and messaging applications.

Why train with Trainocate

They’re live, interactive, instructor-led courses that are completely user-friendly and accessible from your office or home PC. They’re the perfect time-saving alternative when you want training but can’t get away from the office.

A member of AMA’s expert faculty of business professionals will lead your seminar. Beyond our course leaders’ experience in business training, they are specially trained to present AMA’s high-quality content in an engaging, live online format.

  • Industry-leading, instructor-led training built on years of precedent and proven effective
  • Small class size with peer interaction in both classroom and live online formats
  • Expert faculty of leading business practitioners to guide participants in applying skills
  • Content and learning solutions for every level of employee to ensure ongoing development
  • Full range of training formats including classroom, live online and corporate learning

Looking for real results from your online training experience? Only AMA’s training is backed by our decades of proven training expertise, including more than 10 years of perfecting the virtual classroom. Experience carefully curated content developed with leading subject matter experts.

Learn with the guidance of our renowned faculty and top business authorities, and using fully interactive technology. AMA virtual training experiences will keep you engaged, provide you with insightful feedback and foster accountability.

You’ll get practical skills you can apply immediately on the job—thus helping to ensure a meaningful ROI for your organization.

Speak to a Training Consultant

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