Elevate your skills to a higher level of performance.
Build crucial, in-demand skills in AMA’s introductory and advanced supervisory and management courses. Learn, apply and practice new knowledge and tools in performance management, motivation, team development, delegation, coaching, conflict resolution, time management and more—everything you need to productively manage or supervise people Get more things done through your people, and boost your competitive advantage with AMA’s highly interactive, expert instructor-led management training programs—available live online or in person.
Be a better, more effective manager or supervisor with AMA’s live online and in-person management courses
Overview
Feel empowered to hit the ground running with the skills learned in this course.
Be ready to take on any task and bring your best self to the job, while adopting new habits that will quickly get you on the path to greater success.
In this high-impact, 2-days AMA-2243: Making the Transition from Staff Member to Supervisor seminar, our faculty will help new supervisors like you avoid common pitfalls. Get the secrets and essential skills of managing people, from delivering corrective feedback and coaching to conflict resolution and delegation. With expertly guided hands-on practice, you’ll gain confidence and know-how you can use right away. You’ll also develop a personalized game plan mapping the steps to help you reap the rewards of being a new supervisor.
Skills Covered
- Setting yourself up for success
- Making a change and letting go of your old role
- Meeting the expectations of key stakeholders, including your boss, direct reports, senior management and former peers
- Conducting a gap analysis to determine how to meet critical expectations Leveraging your behavioral style with the Personal Style (PSI) Assessment
- Flexing your personal style to build more effective relationships
- Setting up goals to get you to the next level of performance
- Managing employee performance and training your employees
- Delivering supportive and corrective feedback to your employees
- Managing conflict and disagreement with greater ease
- Turning conflicts into positive change
- Applying techniques to diffuse conflicts
- Applying techniques to delegate work to your team
- Developing a delegation plan to use with team members
- Managing and protecting your time
- Identifying three high-impact action items for immediate attention back at work
Prerequisites
There are no prerequisites required to attend this course.
Target Audience
- Newly promoted supervisors with less than one year of experience in this position
- Process and production supervisors who want to enhance their effectiveness through supervisor training
Module 1: Learning Objectives
- Establish Credibility as a New Supervisor with Your Boss, Peers, and Team Members
- Leverage Behavioral Style to Improve Relationships with Your Boss, Peers, and Team Members
- Utilize Management Strategies That Promote Effective Member Motivation, Performance Management, and Delegation
- Improve Workplace Time Management and Conflict Resolution Effectiveness
Module 2: Setting Yourself Up for Success
- Distinguish Between the Roles of Individual Contributor and Supervisor
- Describe the Three Phases of Change
- Discuss the Challenges and Pitfalls for New Supervisors
- Explain What Your Organization and Critical Stakeholders Expect of You in Your New Role
- Identify Short-Term Wins and Critical Issues to Be Addressed
- Identify Expectations Versus Personal Development Needs
Module 3: Leveraging Your Behavioral Style
- Determine Your Leadership Characteristics
- Identify Your Behavioral Style
- Identify the Behavioral Styles of Others
- Distinguish Behavioral Clues That Identify a Person’s Behavioral Style
- Identify Behavioral Styles for Bosses, Peers, and Staff Members
- Develop Adapting Strategies to Interact Effectively with Bosses, Peers, and Staff Members
Module 4: Managing Employee Performance
- Set SMART Goals for Yourself and Others
- Use a Five-Step Model to Train Your Employees
- Deliver Feedback That Is Both Supportive and Corrective
- Distinguish Employee’s Current Skills Versus Needed Skills
Module 5: Managing Conflict
- Differentiate Between Conflict and Disagreement
- Acknowledge That Some Conflicts May Make a Positive Image
- Describe Techniques and What to Say to Defuse a Conflict
Module 6: Delegating Work to Your Team
- Apply Effective Delegation Techniques
- Assess Personal Barriers to Delegation
- Develop a Delegation Plan to Use with Team Members
Module 7: Managing Your Time
- Describe the Time Priority Model for Time Management
- Identify Strategies to Manage Your Time Effectively and Protect One’s Time from Infringement by Others
Module 8: High-Impact Action Planning
- Identify Three High-Impact Action Items for Immediate Attention Back at Work
- Develop a SMART Goals for Each of These Action Items
Exam & Certification
This course is not associated with any Certification.
Training & Certification Guide
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