This course provides guidance into the Process Owner responsibilities so they can describe what they are doing as a process and provides the education needed to oversee the design, re-engineering and improvement of IT Service Management (ITSM) processes; particularly in the context of Agile Service Management. Participants learn how to apply Scrum practices to Process Owner responsibilities and use Agile and Lean principles and practices to put in place ‘just enough’ process and how to continually align process performance with overall business goals.

A process owner is an individual accountable for the performance of a process and for ensuring the process delivers value to its stakeholders. Process owners manage the requirements of process stakeholders, translate those requirements into process performance objectives, and oversee the entire process design and improvement life cycle.

This comprehensive course by DevOps Institute addresses testing in a DevOps environment and covers concepts such as the active use of test automation, testing earlier in the development cycle, and instilling testing skills in developers, quality assurance, security, and operational teams.

The course is relevant for every modern IT professional involved in defining or deploying a DevOps testing strategy for their organization, as test engineering is the backbone of DevOps and the primary key for successful DevOps pipeline to support digital transformation.

Actionable and exciting exercises will be used to apply the concepts covered in the course and sample documents, templates, tools, and techniques will be provided to leverage after the class.

Microservices and Cloud-Native architectures have been goals of many organizations to help increase speed and agility, but as complexity grows, systems become increasingly challenging to observe. When issues occur, these issues are often di cult to triage and identify the root causes. This course introduces a range of practices for advancing resilience and how to architect end-to-end Observability for Cloud-Native applications. The advantages of building full-stack metrics, events, logs, and distributed tracing are introduced, along with the impact of DevSecOps on Observability and how AIOPs enhance Observability capabilities.

This course also covers how Network and Security Observability plays a key role in building reliability, the key aspects of security operations and automated responses are covered, The course aims to equip participants with the practices, methods, and tools to engage people across the organization involved in Observability by using real-life scenarios and case stories. Upon completion of the course, participants will have tangible takeaways to leverage situations such as implementing MELT models effectively, that fit their organizational context, building distributed tracing and resiliency by design.

The course is developed by leveraging key experts in the fields of telemetry, sources of knowledge and engaging with thought-leaders in the Observability space, and working with organizations who have crossed the chasm of modern Observability to extract real-life best practices. This course positions learners to successfully complete the Observability Foundation certification exam.

SRE Practitioners deliver business value to customers through collaboration with DevOps teams and engineering of reliable, secure application environments and software systems.

The Site Reliability Engineering Practitioner course introduces ways to economically and reliably scale services in an organization. It explores strategies to improve agility, cross-functional collaboration, and transparency of health of services towards building resiliency by design, automation and closed loop remediation.

The course aims to equip participants with the practices, methods, and tools to engage people across the organization involved in reliability through the use of real-life scenarios and case stories. Upon completion of the course, participants will have tangible takeaways to leverage when back in the office such as implementing SRE models that fit their organizational context, building advanced observability in distributed systems, building resiliency by design and effective incident responses using SRE practices.

The course is developed by leveraging key SRE sources, engaging with thought-leaders in the SRE space and working with organizations embracing SRE to extract real-life best practices and has been designed to teach the key principles & practices necessary for starting SRE adoption. This course positions learners to successfully complete the SRE Practitioner certification exam.

This course may be eligible for PMI’s PDUs.