It’s one thing to be a manager—but being an effective team leader takes special skills, knowledge and practice.

This AMA-2508: Improving Your Managerial Effectiveness course will help you build a high-performing team by becoming a learning leader and partner, developing your team’s ability to work together, and resolving conflict. Through lectures, discussions, self-assessments and other activities, you will gain insights about yourself and your role as a manager, as well as how your behaviors and ability to coach and mentor team members impacts their performance.

In addition, you will apply what you learn to a prepared case study, plus a situation within your own team, and then share your solutions.

Skills Covered

  • Improving personal and group effectiveness using a range of behavioral styles
  • Applying tools to create high-performance teams
  • Creating a team environment that encourages learning and development
  •  Applying coaching processes and behaviors
  • Motivating and engaging your team
  • Using the most effective conflict resolution approach based on the situation

Who Should Attend

  • Experienced managers with three to five years of management experience who are interested in enhancing their managerial effectiveness.

Course Curriculum


There are no prerequisites required to attend this course.

Download Syllabus

Course Modules