Be a consistently professional communicator—even in difficult circumstances.
Upgrade your communication skills and boost your professional image with AMA-2206: How to Communicate with Diplomacy, Tact, and Credibility. This course delves into managing stress for effective communication, overcoming conversational obstacles, and honing active listening skills.
Key Benefits:
- Communicate with confidence and professionalism in any situation
- Build stronger relationships with colleagues and clients
- Project a credible and influential presence in the workplace
This two-day course is an investment in your career development. Elevate your communication and enhance your professional success!
Overview
Master Professional Communication: Diplomacy, Tact, & Credibility
Your communication skills are the cornerstone of your professional image. Elevate your influence and career prospects by mastering diplomacy, tact, and credibility in every business interaction. This seminar empowers you to:
- Choose Your Words Wisely: Understand the impact of language and emotional tone.
- Understand Communication Styles: Gain insights into your own style and adapt to others.
- Transmit & Receive Information Clearly: Develop skills for effective exchange of ideas, thoughts, and feelings.
Why This Matters: Strong communication skills build positive reputations, enhance collaboration, and unlock career advancement.
Learn more about effective communication in IT projects: The Power of Effective Communication in Malaysia’s IT Projects
Skills Covered
- Apply diplomacy and tact to be a credible and effective communicator
- Manage the impact your communications have on your image
- Define and leverage your communication style
- Develop and demonstrate better listening skills
- Understand the importance of perceptions
- Explore communication style differences and learn to flex your own style
- Recognize the impact of stress on communications and be able to adjust for it
- Know what makes effective, powerful communication and develop the skills to model it
Prerequisites
None
Target Audience
Business professionals who want the skills to communicate in a positive, professional manner no matter what the situation.
Module 1: The Importance of Perceptions
- Discuss How Perception and Image Can Impact Others’ Perception of You and of Your Job Performance
- Explore How Diplomacy, Tact and Credibility Are Demonstrated Through Good Communication Skills
Module 2: Communication Style Differences
- Explain How Style Impacts the Image Others Have of You
- Evaluate the Opportunities and Challenges of Your Style in Working with Others
- Flex Your Style to Communicate with More Diplomacy, Tact and Credibility
- Effective and Powerful Communication
- Identify and Remove Roadblocks to Effective Communication
Module 3: Effective and Powerful Communication (cont’d)
- Explain How to Positively Impact the Visual, Verbal, and Vocal Components of Communication
- Describe the Know-Feel-Do Model of Communicating
- Practice Good Communication Skills
Module 4: Effective Listening Skills
- Identify the Barriers and Obstacles to Effective Listening
- Apply Good Listening Skills to Build and Improve Your “Image” and Your Ability to Communicate with Diplomacy, Tact, and Credibility
Exam & Certification
None
Training & Certification Guide
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Get in touch with our team via the form or WhatsApp us on +6011-5119 6631
