Be empowered to deal with challenges that impede morale and productivity.

One of the toughest parts of a manager’s job is dealing with and turning around problem employees. Whether it’s passive/aggressive direct reports or conflict resulting from generational or cultural differences, the issues are complex and filled with emotion.

Overview

Be a better, more effective manager or supervisor with AMA’s live online and in-person management courses.

The solutions aren’t always found in “Management 101”—but in this AMA-2290: Managing The “Unmanageable” – Tough People, Tough Situation course, you’ll gain skills and tools for resolving situations and keeping problems from getting out of hand.

You’ll also work through your toughest situations with the help of guided role plays, exercises and skill practice sessions.

Skills Covered

  • Troubleshoot the Problem and Reframe It as a Challenging Opportunity
  • Separate Out What’s Critical from “Noise”
  • Uncover Best Practices for Resolving the Challenge
  • Manage to Reduce Risks (Legal, Retain Good Employees)
  • Manage Performance with Clarity, Frequent Feedback, Coaching, Consistency, and Fairness
  • Apply Progressive Discipline to Lay the Groundwork for Next Steps
  • Plan and Conduct Tough Conversations
  • Strategize a Solution to Resolve Your Unmanageable Challenge

Prerequisites

While there are no pre-requisites, here are some of the benefits realized of this course :
  • Motivate over-taxed and “burned out” employees
  • Effectively deal with employees in crisis and dysfunctional behaviours
  • Address multi-cultural and multi-generational conflict in the workplace
  • Prepare for a potentially confrontational conversation
  • Reset expectations and lay a solid go-forward plan
  • Protect yourself and your company by minimizing employment-related liability

Target Audience

Directors, managers, supervisors, team leaders and anyone who manages or directs others.

Course Curriculum

Module 1: Your Workplace Challenge: Articulate, Clarify, and Evaluate

  • Identify Specific Challenges You Are Currently Experiencing with Direct Reports
  • Articulate and Define the Problem
  • Clarify
  • Evaluate the Impact on All Stakeholders and Understand Their Needs
  • Make a Commitment to Turn the Problem into an Opportunity

Module 2: The Proactive Manager: Lead with Objectivity, Backbone, and Heart

  • Manage Your Own Reactions and Stress
  • Avoid Seeing Oneself as Victim
  • Use Proactive Leadership Strategies
  • Look at the Wider Context of Who You Are as a Leader
  • Strengthen Your Ability to Think Critically About an Issue, Challenge Assumptions, and Consider New Approaches

Module 3: Employment Law 101

  • Gain Knowledge of Employment Law and Legal Risks
  • Prepare to Handle Physical Security Risks (For Cyber Security Risks, Consult with Your IT Department)

Module 4: Mastering Progressive Discipline and Securing Terminations for Cause

  • Proactively Manage Performance
  • Distinguish Between Feedback and Coaching
  • Learning Better Verbiage to Use in Order to Get Your Point Across in a Respectful Way
  • Plan to Use the Situation-Behavior-Impact Feedback Model
  • Understand When and How to Apply Progressive Discipline Principles
  • Recognize the Importance of the Written Record

Module 5: When Differences Are at the Root of Workplace Challenges

  • Assess Your Own Communication Style
  • Recognize How People with Other Styles Need to Receive Information
  • Assess the Impact of Generational and Multicultural Differences
  • Recognize the Different Needs of Remote, Virtual Employees

Module 6: Tough Conversations for Performance, Conduct, and Discipline Challenges

  • Clarify Your Goals and Needs for the Conversation
  • Plan How You Will Invite the Employee(s) and Set a Positive Tone
  • Plan What You Will Say or Ask to Achieve Needed Action
  • Practice Conducting Tough Conversations
  • Involve the Employee(s) in a Two-Way Conversation
  • Handle Resistance and Defensiveness Effectively

Module 7: Seminar Conclusion: A Plan to Go Forward and Participant Feedback

  • Review What You Found Most Valuable
  • Finalize Your Action Plan for Applying Strategies to Your “Unmanageable” Challenge
  • Report Highlights of Your Action Plan

Dates & Locations

Let’s make it work for you

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Speak to one of our learning experts today.

There’s no intakes scheduled for this course at the moment!

For enquiries, please contact our reps.

Exam & Certification

This course is not associated with any Certification.

Training & Certification Guide

Why train with Trainocate

They’re live, interactive, instructor-led courses that are completely user-friendly and accessible from your office or home PC. They’re the perfect time-saving alternative when you want training but can’t get away from the office.

A member of AMA’s expert faculty of business professionals will lead your seminar. Beyond our course leaders’ experience in business training, they are specially trained to present AMA’s high-quality content in an engaging, live online format.

  • Industry-leading, instructor-led training built on years of precedent and proven effective
  • Small class size with peer interaction in both classroom and live online formats
  • Expert faculty of leading business practitioners to guide participants in applying skills
  • Content and learning solutions for every level of employee to ensure ongoing development
  • Full range of training formats including classroom, live online and corporate learning

Looking for real results from your online training experience? Only AMA’s training is backed by our decades of proven training expertise, including more than 10 years of perfecting the virtual classroom. Experience carefully curated content developed with leading subject matter experts.

Learn with the guidance of our renowned faculty and top business authorities, and using fully interactive technology. AMA virtual training experiences will keep you engaged, provide you with insightful feedback and foster accountability.

You’ll get practical skills you can apply immediately on the job—thus helping to ensure a meaningful ROI for your organization.

Speak to a Training Consultant

All courses are HRD Claimable.
Get in touch with our team via the form or WhatsApp us on +6011-5119 6631

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