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AXELOS Global Best Practice Portfolio.

AXELOS’ Best Practices are designed to help your organization become more effective across a range of key business capabilities including project, programme and IT service management. Our internationally-recognized best practice methods include ITIL®, ProPath®, and AgileSHIFT® as well as guidance on cyber resilience and value management.

Choose from ITIL 4 Service Management certification courses where ITIL® 4 is an adaptable framework used by service management organizations around the world. It optimizes digital technologies to co-create value, drive business strategy, and embrace digital transformation. ITIL 4 provides common practices and language to ensure your teams are aligned in their work.

Or PRINCE2 certification courses, which is based upon the tried and tested experience of project management practitioners around the world, and provides the themes, principles, and processes to deliver successful projects of any size and complexity.

Home » Courses » Axelos Best Practices

AXELOS Global Best Practice Portfolio.

AXELOS’ Best Practices are designed to help your organization become more effective across a range of key business capabilities including project, programme and IT service management. Our internationally-recognized best practice methods include ITIL®, ProPath®, and AgileSHIFT® as well as guidance on cyber resilience and value management.

Choose from ITIL 4 Service Management certification courses where ITIL® 4 is an adaptable framework used by service management organizations around the world. It optimizes digital technologies to co-create value, drive business strategy, and embrace digital transformation. ITIL 4 provides common practices and language to ensure your teams are aligned in their work.

Or PRINCE2 certification courses, which is based upon the tried and tested experience of project management practitioners around the world, and provides the themes, principles, and processes to deliver successful projects of any size and complexity.

AXELOS Global Best Practice Portfolio.

AXELOS’ Best Practices are designed to help your organization become more effective across a range of key business capabilities including project, programme and IT service management. Our internationally-recognized best practice methods include ITIL®, ProPath®, and AgileSHIFT® as well as guidance on cyber resilience and value management.

Choose from ITIL 4 Service Management certification courses where ITIL® 4 is an adaptable framework used by service management organizations around the world. It optimizes digital technologies to co-create value, drive business strategy, and embrace digital transformation. ITIL 4 provides common practices and language to ensure your teams are aligned in their work.

Or PRINCE2 certification courses, which is based upon the tried and tested experience of project management practitioners around the world, and provides the themes, principles, and processes to deliver successful projects of any size and complexity.

  • 4 Days ILT, VILT

    As the global market for cloud technology and services grows exponentially due to a wide range of associated benefits, adopting cloud technology has become a key strategic focus for organizations across sectors and industries looking to increase and optimize their use of cloud.

    Despite these trends, organizations and individuals are often not well-supported during the procurement phase of cloud adoption and lack guidance around how to optimize benefits, both from procurement and the technology itself.

    This ITIL4-AMCS: Acquiring and Managing Cloud Services course provides a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions, regardless of sector, industry, or cloud maturity. It is intended to provide candidates with best practice guidance on how to use the capabilities offered by the cloud to identify and pursue opportunities, manage risks, and achieve desired business outcomes.

  • 4 Days ILT, VILT

    Many city landmarks offer panoramic views from their observation decks. From a high viewpoint, the distances between some buildings might be closer and others further apart, than at first glance. Perspective is key and necessary component for the successful delivery of mature technology-enabled services.

    In service management, two vital elements for success are perspective and flexibility:

    • Perspective: understanding the overall picture of what a service does and how it is delivered. This involves a wide variety of skills, processes, knowledge, tools, and technologies to deliver business and customer value.
    • Flexibility: involves using the portfolio of tools and artefacts appropriately within complex environments. Service management is not a one-size-fits-all approach. The expectations around the customer experience and business value cannot be met with a single and isolated view.

    Take what was established as THE best practice guidance of IT Service Management – then make it better. ITIL 4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution.

    The ITIL 4 Specialist: Create, Deliver and Support (CDS) course helps ITSM practitioners assimilate further into the emerging practices of ITIL4 – specifically in the areas of the Service Value Stream and the use of the Value Stream with a specific focus on the creation, delivery and support of new services, and the provisioning of user support.

    Relevant supporting ITIL Practices to these value streams are examined. Team collaboration, integration and organizational cultural aspects critical to the success of the adoption of the value streams are discussed. The course also covers the management and prioritization of work through several techniques and scrutinizes the contribution of continual improvement.

    This interactive course is essential to the development of the modern-day technologist and ITSM practitioner and leader in modern IT organizations seeking innovation and delivering full value to the business.

  • 4 Days ILT, VILT

    Digital and information technologies have changed the world. Every aspect of life has been impacted in some way by technology that did not exist just 50 years ago. Digital and information technologies have disrupted the business world, but they have also provided the keys to success. Each wave of innovation brings opportunities and capabilities to those organizations that are willing to change how they think and work.

    The disruptive nature of innovations like artificial intelligence, machine learning, virtual working, and internet of things is compounded by the frequency of the innovations. Organizations must adapt quickly and repeatedly; continually adjusting their strategies.

    The IITL 4 Leader: Digital and IT Strategy course adds a new perspective to the ITIL 4 guidance and elevates the discussion to an organizational strategy level.

    The course enables IT and digital leaders to influence and drive strategic business decisions through creating an appropriate digital strategy aligned to the wider business goals, understanding how business and IT leaders respond to digital disruption and exploiting the ITIL 4 framework to support organizations on their challenging digital transformation journey.

    The course will cover how ITIL 4 can be integrated with emerging practices and new technologies to meet new internal and external challenges in the age of volatility, uncertainty, complexity and ambiguity (VUCA).

    In this course, there is a mandatory case study assessment for student to pass prior to taking up the actual exam. This assessment is an open-book assessment with the passing score of 75% (30 correct out of 40).

  • 4 Days ILT, VILT

    Take what was established as THE best practice guidance of IT Service Management – then make it better. ITIL 4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution. The ITIL4 Strategist: Direct, Plan and Improve (DPI) course helps ITSM practitioners acquire further insight into ITIL 4 – specifically in the areas that contribute to creating and sustaining an IT organization steeped in the growth mindset.

    The ITIL4-DPI: ITIL 4 Strategist Direct Plan and Improve certification course covers both practical and strategic elements related to improvement. Lean and Agile methodologies and techniques, a feature of ITIL 4, is embedded into directing, planning and improving services in support of business objectives. This interactive course is indispensable to the development of the modern day technologist and ITSM practitioner and leader in modern IT organizations seeking to innovate and improve IT services delivered to the business.

  • 4 Days ILT, VILT

    This ITIL4-DSV: ITIL 4 Specialist Drive Stakeholder Value certification module provides the candidate with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers, and partners, including key customer/user experience and journey mapping concepts. Take what was established as THE best practice guidance of IT Service Management – then make it better.

    ITIL 4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution. The ITIL4 Specialist: Drive Stakeholder Value (DSV) course helps ITSM practitioners assimilate further into the emerging practices of ITIL 4 – specifically in the areas of guiding stakeholders, whether they are customers or service providers, through the principles and practices of co-creating value through services.

    This interactive course is essential to the development of the modern-day technologist and ITSM practitioner and leader in modern IT organizations seeking innovation and delivering full value to the business. Successfully obtaining the ITIL 4 Drive Stakeholder Value qualification is one of the prerequisites for the designation of ITIL 4 Managing Professional which assesses the candidates practical and technical knowledge about how to run successful, modern, IT-enabled services, teams, and workflows.

  • 4 Days ILT, VILT

    This ITIL4-HVIT: ITIL 4 Specialist High Velocity IT certification module provides the candidate with an understanding of the ways in which digital organizations and digital operating models function in high velocity environments, focusing on rapid delivery of products and services to obtain maximum business value. Take what was established as THE best practice guidance of IT Service Management – then make it better.

    ITIL 4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution. The ITIL 4 Specialist: High Velocity IT (HVIT) course helps ITSM practitioners assimilate further into the emerging practices of ITIL 4 – specifically in the areas of guiding practitioners who work in organizations that are becoming more digitally enabled. It will help those who are familiar with traditional IT and service management concepts to discuss ‘digital’ confidently, develop practical competencies, and integrate new concepts, techniques, and technologies into their ways of working. It also covers Agile and Lean, and technical practices and technologies such as the Cloud, Automation, and Automatic Testing.

    This interactive course is essential to the development of the modern day technologist and ITSM practitioner and leader in modern IT organizations seeking innovation and delivering full value to the business. Successfully obtaining the ITIL 4 High Velocity IT qualification is one of the pre-requisites for the designation of ITIL4 Managing Professional.

  • 5 Days ILT, VILT

    Extensive research has consistently shown that ITIL is fundamental to businesses, enables transformation and helps organizations realize value. Many organizations invest heavily in adopting and adapting ITIL into their business practices and upskilling their workforce with ITIL qualifications.

    TIL4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution. The speed of current breakthroughs is disrupting almost every industry on a global scale. The Fourth Industrial Revolution is marked by emerging technology in fields including robotics, artificial intelligence, nanotechnology, quantum computing, biotechnology, the Internet of Things (IoT), 3D printing, autonomous vehicles and much more.

    The ITIL4 Managing Professional (MP) Transition course and bridging examination will enable the senior ITSM practitioner who have already attained or one step away from attaining the ITIL Expert designation to attain the MP designation. It maps the ITIL v3 Service Lifecycle with ITIL4’s Service Value System and explores key concepts and practices within ITIL4

  • 4 Days ILT, VILT

    As the environment in which we operate continue to evolve and present new challenges, organizations are considering the social and environmental impacts of their operations. With the IT space projected to be responsible for up to 20% of global energy consumption by 2030*, business leaders and professionals are proactively looking for ways to tackle this challenge.

    As part of the ITIL 4 Specialist extension module, a stream of the globally recognized and adopted ITIL 4 framework, this course has been developed to support IT professionals who are looking to understand the role IT and digitally enabled services have in relation to the environment, whilst exploring opportunities to positively impact it by driving sustainable and ethical behaviour and mindset.

    The ITIL4-SDIT: Sustainability in Digital and IT course covers key sustainability competencies and capabilities that IT service organizations need to develop to address current and future sustainability challenges. It also involves providing a framework to support organizations during procurement and supply chain activities helping with interactions across the value chain to evolve sustainability practices.

  • 3 Days ILT, VILT

    Extensive research has consistently shown that ITIL is fundamental to businesses, enables transformation and helps organizations realize value. Many organizations invest heavily in adopting and adapting ITIL into their business practices and upskilling their workforce with ITIL qualifications.

    ITIL 4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution. The speed of current breakthroughs is disrupting almost every industry on a global scale. The Fourth Industrial Revolution is marked by emerging technology in fields including robotics, artificial intelligence, nanotechnology, quantum computing, biotechnology, the Internet of Things (IoT), 3D printing, autonomous vehicles and much more.

    ITIL 4 Foundation certification provides a practical and flexible basis to support organizations on their journey into the new world of digital transformation by helping them align their human, digital and physical resources, adopt emerging technologies into their IT operations to compete within the complex modern landscape.

  • 5 Days ILT, VILT

    PRINCE2® (PRojects IN Controlled Environments) is a structured process-based approach for project management providing an easily tailored and scalable method for managing all types of projects. The method is the de-facto standard for project management in the UK and is practised worldwide. In addition, PRINCE2 provides business-case driven project management, excellent governance control and ready to use templates. PRINCE2 can be trusted to provide practical, authoritative and relevant guidance to anyone managing a project in today’s environment.

    The PRINCE2 Foundation and Practitioner course is a 5-day combined offering intended for delegates to sit for both the Foundation (Day 3) and Practitioner examination (Day 5). This course provides a platform and forum for the practice and internalization of the concepts and methods within the syllabus plus an exam-focused guidance to enable delegates to confidently approach the PRINCE2 Practitioner examination. At the end of this course, you will have sufficient understanding of how to apply and tailor the method in a range of different project environments and scenarios. Participants are eligible to claim 35 PMI PDUs upon attending this course.

  • 3 Days ILT, VILT

    PRINCE2 Foundation – PRINCE2® (Projects IN Controlled Environments) is a process-based approach for project management providing an easily tailored and scalable method for the management of all types of projects. The method is the de-facto standard for project management in the UK and is practiced worldwide. In addition, PRINCE2 certification provides business case driven project management, excellent governance control and ready to use templates.

    The Foundation course is a 3-day course with 1 hour closed book multiple choice examination on the third day. Participants are eligible to claim 21 PMI PDUs upon attending this course.

  • 2 Days ILT, VILT

    PRINCE2 Practitioner – PRINCE2 (Projects IN Controlled Environments) is a structured process-based approach for project management providing an easily tailored and scalable method for managing all types of projects. The method is the de-facto standard for project management in the UK and is practiced worldwide. In addition, PRINCE2 certifications provides business-case driven project management, excellent governance control and ready to use templates. PRINCE2 can be trusted to provide practical, authoritative and relevant guidance to anyone managing a project in today’s environment.

    The PRINCE2 Practitioner course is a 2-day course intended for delegates to sit for the Practitioner examination on Day 2. This course provides a platform and forum for the practice and internalization of the concepts and methods within the syllabus plus an exam focused guidance to enable delegates to confidently approach the PRINCE2 Practitioner examination. At the end of this course, you will have sufficient understanding of how to apply and tailor the method in a range of different project environments and scenarios.

    Participants are eligible to claim 14 PMI PDUs upon attending this course.

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