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AXELOS Global Best Practice Portfolio.

AXELOS’ Best Practices are designed to help your organization become more effective across a range of key business capabilities including project, programme and IT service management. Our internationally-recognized best practice methods include ITIL®, ProPath®, and AgileSHIFT® as well as guidance on cyber resilience and value management.

Choose from ITIL 4 Service Management certification courses where ITIL 4 is an adaptable framework used by service management organizations around the world for service delivery. It optimizes digital technologies to co-create value, drive business strategy, and embrace digital transformation. ITIL 4 training provides common practices and language to ensure your teams are aligned in their work.

Or PRINCE2 certification courses, which is based upon the tried and tested experience of project management practitioners around the world, and provides the themes, principles, and processes to deliver successful projects of any size and complexity.

Home » Courses » Axelos Best Practices

AXELOS Global Best Practice Portfolio.

AXELOS’ Best Practices are designed to help your organization become more effective across a range of key business capabilities including project, programme and IT service management. Our internationally-recognized best practice methods include ITIL®, ProPath®, and AgileSHIFT® as well as guidance on cyber resilience and value management.

Choose from ITIL 4 Service Management certification courses where ITIL 4 is an adaptable framework used by service management organizations around the world for service delivery. It optimizes digital technologies to co-create value, drive business strategy, and embrace digital transformation. ITIL 4 training provides common practices and language to ensure your teams are aligned in their work.

Or PRINCE2 certification courses, which is based upon the tried and tested experience of project management practitioners around the world, and provides the themes, principles, and processes to deliver successful projects of any size and complexity.

AXELOS Global Best Practice Portfolio.

AXELOS’ Best Practices are designed to help your organization become more effective across a range of key business capabilities including project, programme and IT service management. Our internationally-recognized best practice methods include ITIL®, ProPath®, and AgileSHIFT® as well as guidance on cyber resilience and value management.

Choose from ITIL 4 Service Management certification courses where ITIL 4 is an adaptable framework used by service management organizations around the world for service delivery. It optimizes digital technologies to co-create value, drive business strategy, and embrace digital transformation. ITIL 4 training provides common practices and language to ensure your teams are aligned in their work.

Or PRINCE2 certification courses, which is based upon the tried and tested experience of project management practitioners around the world, and provides the themes, principles, and processes to deliver successful projects of any size and complexity.

  • 3 Days ILT, VILT

    ITIL 4 Specialist: Collaborate, Assure & Improve

    The ITIL® 4 Specialist: Collaborate, Assure and Improve is a combined practice module that aims to help IT professionals collaborate effectively, ensure quality, and drive improvement with a combination of five practices.

    The ITIL® 4 Specialist: Collaborate, Assure and Improve course covers the key concepts of five ITIL practices, namely:

    • Relationship Management
    • Supplier Management
    • Service Level Management
    • Continual Improvement
    • Information Security Management
  • 4 Days ILT, VILT

    Many city landmarks offer panoramic views from their observation decks. From a high viewpoint, the distances between some buildings might be closer and others further apart, than at first glance. Perspective is key and necessary component for the successful delivery of mature technology-enabled services.

    In service management, two vital elements for success are perspective and flexibility:

    • Perspective: understanding the overall picture of what a service does and how it is delivered. This involves a wide variety of skills, processes, knowledge, tools, and technologies to deliver business and customer value.
    • Flexibility: involves using the portfolio of tools and artefacts appropriately within complex environments. Service management is not a one-size-fits-all approach. The expectations around the customer experience and business value cannot be met with a single and isolated view.

    Take what was established as THE best practice guidance of IT Service Management – then make it better. ITIL 4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution.

    The ITIL 4 Specialist: Create, Deliver and Support (CDS) course helps ITSM practitioners assimilate further into the emerging practices of ITIL4 – specifically in the areas of the Service Value Stream and the use of the Value Stream with a specific focus on the creation, delivery and support of new services, and the provisioning of user support.

    Relevant supporting ITIL Practices to these value streams are examined. Team collaboration, integration and organizational cultural aspects critical to the success of the adoption of the value streams are discussed. The course also covers the management and prioritization of work through several techniques and scrutinizes the contribution of continual improvement.

    This interactive course is essential to the development of the modern-day technologist and ITSM practitioner and leader in modern IT organizations seeking innovation and delivering full value to the business.

    MDEC Digital Up Campaign: Enjoy up to RM2,500 Training Fee Reimbursement when you sign-up and attend this course from 15 July – 30 Sept 2023 (Open to Malaysians, Employed, Unemployed, Fresh Graduates, OR Gig workers aged 21-55 years old).

  • 4 Days ILT, VILT

    This ITIL4-DSV: ITIL 4 Specialist Drive Stakeholder Value certification module provides the candidate with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers, and partners, including key customer/user experience and journey mapping concepts. Take what was established as THE best practice guidance of IT Service Management – then make it better.

    ITIL 4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution. The ITIL4 Specialist: Drive Stakeholder Value (DSV) course helps ITSM practitioners assimilate further into the emerging practices of ITIL 4 – specifically in the areas of guiding stakeholders, whether they are customers or service providers, through the principles and practices of co-creating value through services.

    This interactive course is essential to the development of the modern-day technologist and ITSM practitioner and leader in modern IT organizations seeking innovation and delivering full value to the business. Successfully obtaining the ITIL 4 Drive Stakeholder Value qualification is one of the prerequisites for the designation of ITIL 4 Managing Professional which assesses the candidates practical and technical knowledge about how to run successful, modern, IT-enabled services, teams, and workflows.

  • 4 Days ILT, VILT

    This ITIL4-HVIT: ITIL 4 Specialist High Velocity IT certification module provides the candidate with an understanding of the ways in which digital organizations and digital operating models function in high velocity environments, focusing on rapid delivery of products and services to obtain maximum business value. Take what was established as THE best practice guidance of IT Service Management – then make it better.

    ITIL 4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution. The ITIL 4 Specialist: High Velocity IT (HVIT) course helps ITSM practitioners assimilate further into the emerging practices of ITIL 4 – specifically in the areas of guiding practitioners who work in organizations that are becoming more digitally enabled. It will help those who are familiar with traditional IT and service management concepts to discuss ‘digital’ confidently, develop practical competencies, and integrate new concepts, techniques, and technologies into their ways of working. It also covers Agile and Lean, and technical practices and technologies such as the Cloud, Automation, and Automatic Testing.

    This interactive course is essential to the development of the modern day technologist and ITSM practitioner and leader in modern IT organizations seeking innovation and delivering full value to the business. Successfully obtaining the ITIL 4 High Velocity IT qualification is one of the pre-requisites for the designation of ITIL4 Managing Professional.

  • 3 Days ILT, VILT

    ITIL 4 Specialist: IT Asset Management

    The ITIL 4 Specialist: IT Asset Management certification course is designed for IT professionals involved in managing costs and risks, monitoring and ensuring compliance, and good governance of IT assets.

    Based on the ITIL 4 framework, this ITIL 4 certification provides both strategic and practical best practice guidance to help organisations understand the value of IT Asset Management and its key concepts and challenges. Professionals should be able to use these concepts to foster effective financial stewardship and governance, control costs, manage risks, monitor and ensure compliance. The guidance in this course will also support effective decision making on the purchase, re-use, retirement and disposal of IT assets and assess the sustainability of IT asset decommissioning and disposal.

  • 3 Days ILT, VILT

    ITIL 4 Specialist: Plan Implement and Control

    The ITIL® 4 Specialist: Plan, Implement and Control is a comprehensive combined practice module designed for IT professionals seeking to establish seamless cross-practice collaboration and optimize service value streams.

    The ITIL® 4 Specialist: Plan, Implement and Control course encompasses key concepts from five essential ITIL practices:

    • Change Enablement
    • Deployment Management
    • Release Management
    • Service Configuration Management
    • IT Asset Management