Overview

This course will provide you with a broad introduction to the customer engagement capabilities of Dynamics 365. You will become familiar with the concept of customer engagement, as well as each of the customer engagement apps, including Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and the customer relationship management (CRM) capabilities of Dynamics 365 Project Operations. This course will include lecture as well as hands-on labs.

Skills Covered

  •  Describe the capabilities and functionality of Dynamics 365 Marketing
  •  Describe the capabilities and functionality of Dynamics 365 Sales
  •  Describe the capabilities and functionality of Dynamics 365 Customer Service
  •  Describe the capabilities and functionality of Dynamics 365 Field Service
  •  Describe the capabilities and functionality of Dynamics 365 Project Operations (CRM)

Who Should Attend

People in different roles and at various stages in their careers can benefit from this fundamentals course. This includes IT professionals, business stakeholders and others who want to be exposed to the customer engagement capabilities of Dynamics 365, students, recent graduates, and people changing careers who want to leverage Dynamics 365 to move to the next level.

Job role: Business Owner, Functional Consultant, Student

Course Curriculum

Prerequisites

Learners should have a fundamental understanding of customer engagement principles and business operations. An understanding of cloud computing is helpful, but isn’t necessary.

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Course Modules

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Training Options

Intake: 24-25 Feb 2022
Duration: 2 Days
Guaranteed: TBC
Modality: ILT
Price:

RM2,100.00Enroll Now

RM2,487.00Enroll Now

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Intake: 24-25 Feb 2022
Duration: 2 Days
Guaranteed: TBC
Modality: VILT
Price:

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Intake: 5-6 May 2022
Duration: 2 Days
Guaranteed: TBC
Modality: ILT
Price:

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Exam:
Intake: 5-6 May 2022
Duration: 2 Days
Guaranteed: TBC
Modality: VILT
Price:

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RM2,487.00Enroll Now

Exam:
Intake: 29-30 Aug 2022
Duration: 2 Days
Guaranteed: TBC
Modality: ILT
Price:

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Exam:
Intake: 29-30 Aug 2022
Duration: 2 Days
Guaranteed: TBC
Modality: VILT
Price:

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Exam:
Intake: 27-28 Oct 2022
Duration: 2 Days
Guaranteed: TBC
Modality: ILT
Price:

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Exam:
Intake: 27-28 Oct 2022
Duration: 2 Days
Guaranteed: TBC
Modality: VILT
Price:

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RM2,487.00Enroll Now

Exam:
Intake: 13-14 Dec 2021
Duration: 2 Days
Guaranteed: TBC
Modality: ILT
Price:

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RM2,487.00Enroll Now

Exam:
Intake: 13-14 Dec 2021
Duration: 2 Days
Guaranteed: TBC
Modality: VILT
Price:

RM2,100.00Enroll Now

RM2,487.00Enroll Now

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Exam & Certification

Microsoft Certified: Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM)

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