Future proof your career with ITIL 4 Specialist: High-velocity IT.
- Industry-recognized certification: Showcase your ability to excel in essential IT service management, and to handle critical tasks in the field.
- Employers’ first choice: Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.
- New career opportunities: Advance your career in IT with an ITIL certification, opening doors to new roles and cutting-edge opportunities in the evolving tech landscape.
Learn practical ITIL 4 skills to adapt service management practices to the modern organization’s dynamic, high-velocity environment. Build resilient systems and improve service quality and speed.
Level up your skills and stand out with a globally recognized ITIL 4 certification with Yayasan Peneraju Financing Scheme – eligible for Bumiputera Malaysians.
Overview
This ITIL4-HVIT: ITIL 4 Specialist High Velocity IT certification module provides the candidate with an understanding of the ways in which digital organizations and digital operating models function in high velocity environments, focusing on rapid delivery of products and services to obtain maximum business value.
- Digital Transformation Strategies: Different strategies and approaches for transforming traditional IT operations into a more digitally-focused and agile environment.
- Agile and DevOps Principles: Understand how Agile and DevOps practices can be applied to IT service management to accelerate service delivery, improve collaboration, and enhance efficiency.
- Lean and Continuous Improvement: How lean principles can be applied to eliminate waste and streamline processes within IT operations. Explore the concept of continuous improvement to drive ongoing enhancements.
- Automation: Gain insights into the role of automation as well as AI and ML in modern IT operations, including how to leverage these technologies for efficiency and innovation
- Digital Product Management: Understand the concepts of digital product management and how to design, develop, and manage digital products and services that meet customer needs and deliver value.
- Service Resilience: Understand how to ensure the resilience and security of digital services in a high-velocity environment, including strategies for addressing security threats and vulnerabilities.
- Service Performance Metrics: Explore the measurement and reporting of key performance indicators (KPIs) and metrics to assess the performance and effectiveness of digital services.
- Customer-Centric Approaches: Learn about the importance of having a customer-centric mindset and focus on delivering services that are aligned with customer expectations to create a positive experience.
- Culture: Recognize the significance of culture when transitioning to high-velocity IT including strategies for fostering a culture of innovation, collaboration, and agility.
Skills Covered
On completion of this course, the following learning outcomes will be achieved:
- Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
- Understand the digital product lifecycle in terms of the ITIL ‘operating model’
- Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high velocity IT
- Know how to contribute to achieving value with digital products
Prerequisites
Candidates must already have achieved ITIL 4 Foundation certification to qualify to sit the examination.
Target Audience
The target audience for this course and qualification are:
- Individuals continuing their journey in service management
- ITSM managers and aspiring ITSM managers
- IT managers and practitioners involved in digital services or working in digital transformation projects, working within or towards high velocity environments
- Existing ITIL qualification holders wishing to develop their knowledge
Module 1: Understand Basic Concepts
- Digital organization, High velocity IT, Digital/ IT transformation, Digital product/ technology
- Understand when the transformation to high velocity IT is desirable and feasible
- Understand the five objectives associated with digital products to achieve
Module 2: Understand the Digital Product Lifecycle
- Understand how high velocity IT relates to the four dimensions, service value system/ chain and digital product lifecycle
Module 3: Understand the ITIL Guiding Principles for Delivering High Velocity IT
- Understand Ethics,
Safety culture, Lean culture, Toyota Kata, Lean / Agile, etc. - Know how to help get customer’s job done
- Trust and be trusted
- Continually raise the bar, accept ambiguity and uncertainty
- Commit to continual learning
Module 4: Know How to Contribute to Achieving Value with Digital Products with the Following Practices
- Portfolio management
- Relationship management
- Architecture management
- Business analysis
- Deployment management
- Service validation and testing
- Software development and management
- Availability management
- Capacity and performance management
- Monitoring and event management
- Problem management
- Service continuity management
- Infrastructure and platform management
- Service design
- Service desk
- Information security management
Dates & Locations
September 7, 2026 - September 10, 2026
September 7, 2026 - September 10, 2026
December 7, 2026 - December 10, 2026
December 7, 2026 - December 10, 2026
Exam & Certification
Participants of the course who successfully pass the certification examination will be awarded the ITIL Specialist: High Velocity IT.
The format of the examination is:
- 40 Multiple Choice Questions
- 1 mark per correct answer
- 28 marks required to pass (out of 40 available) – 70%
- 90 minutes duration
- Closed-book.
Training & Certification Guide
Frequently Asked Questions
Speak to a Training Consultant
All courses are HRD Claimable.
Get in touch with our team via the form or WhatsApp us on +6011-5119 6631
