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All talents, certified.

Did you know that by implementing best practice frameworks, corporations are seeing 75% reduction in time to resolve incidents and reach 90% customer satisfaction rating? This could not be done without trained and certified talent. Certification adds skills and proves that the expertise to do the job is there. Certification is key in helping organizations find the right talent.

PeopleCert offers an ever-growing portfolio of highly sought-after certifications that enable professionals to boost their career and realize their life ambitions. Browse the certifications below and discover the certification that’s right for you.

Home » Courses » PeopleCert Certification

All talents, certified.

Did you know that by implementing best practice frameworks, corporations are seeing 75% reduction in time to resolve incidents and reach 90% customer satisfaction rating? This could not be done without trained and certified talent. Certification adds skills and proves that the expertise to do the job is there. Certification is key in helping organizations find the right talent.

PeopleCert offers an ever-growing portfolio of highly sought-after certifications that enable professionals to boost their career and realize their life ambitions. Browse the certifications below and discover the certification that’s right for you.

All talents, certified.

Did you know that by implementing best practice frameworks, corporations are seeing 75% reduction in time to resolve incidents and reach 90% customer satisfaction rating? This could not be done without trained and certified talent. Certification adds skills and proves that the expertise to do the job is there. Certification is key in helping organizations find the right talent.

PeopleCert offers an ever-growing portfolio of highly sought-after certifications that enable professionals to boost their career and realize their life ambitions. Browse the certifications below and discover the certification that’s right for you.

  • IT Service Management Training & Certification

    SDA: Service Desk Analyst

    RM4,000.00
    3 Days ILT, VILT

    The SDA qualification course is for front-line IT service and support analysts with some experience in a first-line or second-line service desk environment. This course is perfect for analysts looking to grow in their role and gain a recognized qualification in their profession. This course will help them to develop practical skills whilst earning a certificate that endorses their commitment and knowledge.

    Covering three days of learning, plus the qualification exam at the end of the course, analysts will fully explore the modules covered in SDI’s professional standard for Service Desk Analysts and will equip all Service Desk Analysts the essential skills and knowledge needed for delivering customer service and support excellence.

  • IT Service Management Training & Certification

    SDM: Service Desk Manager

    RM5,500.00
    4 Days ILT, VILT

    This interactive four-day SDM qualification course is designed for existing and aspiring service desk managers and supervisors who wish to develop their understanding of service desk management best practice and how to run an effective support operation.

    The training will provide a thorough grounding in the skills required to lead, motivate and manage a service desk team. The complete service desk management toolkit covering strategy, leadership, employee development, relationship building, service improvement, ITSM processes, performance measurement, finance and tools and technologies will also be provided as part of the course.

    Candidates will achieve an internationally recognised SDM qualification from APMG International and the ability to master the key areas of service desk management with SDI’s SDM qualification course and lead your team to lasting success.

    This course is provided in partnership with Sapience Consulting Pte. Ltd.