Home » Courses » PeopleCert

All talents, certified.

PeopleCert offers an ever-growing portfolio of highly sought-after certifications that enable professionals to boost their career and realize their life ambitions. Browse the certifications below and discover the certification that’s right for you.

Home » Courses » PeopleCert

All talents, certified.

PeopleCert offers an ever-growing portfolio of highly sought-after certifications that enable professionals to boost their career and realize their life ambitions. Browse the certifications below and discover the certification that’s right for you.

All talents, certified.

PeopleCert offers an ever-growing portfolio of highly sought-after certifications that enable professionals to boost their career and realize their life ambitions. Browse the certifications below and discover the certification that’s right for you.

  • 2 Days ILT, VILT

    DevOps (a clipped compound of “development” and “operations”) is a software development approach to work that combines software development (Dev) with information technology operations (Ops). The goal of DevOps is to shorten the systems development life cycle while delivering software releases frequently, in close alignment with business objectives in a faster, better, and cost-efficient way.

    The DevOps approach to work is based on three critical success factors: cultural shift, improvement of practices and processes, and leverage of automation technologies.

    These new and updated hands-on qualifications are designed around those organisations using well-established IT Service Management practices to provide them with guidance on the ideal processes, tools and culture integration with DevOps.

    In the DevOps Fundamentals course, candidates will gain practical guidance on how to deliver effective DevOps through 15 essential practices, especially relating to well-established ITSM frameworks.

  • 2 Days ILT, VILT

    DevOps (a clipped compound of “development” and “operations”) is a software development approach to work that combines software development (Dev) with information technology operations (Ops). The goal of DevOps is to shorten the systems development life cycle while delivering software releases frequently, in close alignment with business objectives in a faster, better, and cost-efficient way.

    The Leadership level of the PeopleCert DevOps qualifications scheme is aimed at anyone who is managing a DevOps team or aspiring to lead a cultural shift towards DevOps practices.  The main goal of the course is to learn how to manage a team culture shift and how to introduce unfamiliar workflow processes across more than one team.

    During the course, candidates will examine how the Full Stack approach can be engaged and implemented within the organisation, why DevOps Leadership is needed in modern enterprises, and how it can be aligned to business value delivery. The PeopleCert DevOps Leadership course equips candidates with solid knowledge regarding the practices, processes, automation and technology used for adapting DevOps within an organisation, along with Scrum methodology, people and their cultural implications.

  • 3 Days ILT, VILT

    The SDA qualification course is for front-line IT service and support analysts with some experience in a first-line or second-line service desk environment. This course is perfect for analysts looking to grow in their role and gain a recognized qualification in their profession. This course will help them to develop practical skills whilst earning a certificate that endorses their commitment and knowledge.

    Covering three days of learning, plus the qualification exam at the end of the course, analysts will fully explore the modules covered in SDI’s professional standard for Service Desk Analysts and will equip all Service Desk Analysts the essential skills and knowledge needed for delivering customer service and support excellence.

  • 4 Days ILT, VILT

    This interactive four-day SDM qualification course is designed for existing and aspiring service desk managers and supervisors who wish to develop their understanding of service desk management best practice and how to run an effective support operation.

    The training will provide a thorough grounding in the skills required to lead, motivate and manage a service desk team. The complete service desk management toolkit covering strategy, leadership, employee development, relationship building, service improvement, ITSM processes, performance measurement, finance and tools and technologies will also be provided as part of the course.

    Candidates will achieve an internationally recognised SDM qualification from APMG International and the ability to master the key areas of service desk management with SDI’s SDM qualification course and lead your team to lasting success.

    This course is provided in partnership with Sapience Consulting Pte. Ltd.

Go to Top