Gain the skills you need for the challenges of the future.

ITIL 4 Extension Modules is a stream of two modules that extend the ITIL 4 framework, helping you gain the essential skills you need for the challenges of the future.

This module covers how IT Asset Management can be applied to foster effective financial stewardship and support decision making on the purchase, re-use, retirement and disposal of IT assets.

Overview

ITIL 4 Specialist: IT Asset Management

The ITIL 4 Specialist: IT Asset Management certification course is designed for IT professionals involved in managing costs and risks, monitoring and ensuring compliance, and good governance of IT assets.

Based on the ITIL 4 framework, this ITIL 4 certification provides both strategic and practical best practice guidance to help organisations understand the value of IT Asset Management and its key concepts and challenges. Professionals should be able to use these concepts to foster effective financial stewardship and governance, control costs, manage risks, monitor and ensure compliance.

The guidance in this course will also support effective decision making on the purchase, re-use, retirement and disposal of IT assets and assess the sustainability of IT asset decommissioning and disposal.

Skills Covered

At the end of this course, participants will learn:

  • Define IT Asset Management roles, responsibilities, knowledge and skills
  • Plan and manage the full lifecycle of all IT assets
  • Effectively automate IT Asset Management activities
  • Apply IT Asset Management metrics and practice success factors to improve performance
  • Measure, assess and develop IT Asset Management capability by using the ITIL Maturity Model

Prerequisites

ITIL4 Foundation certification is required.

Target Audience

TIL 4 Specialist: IT Asset Management is ideal for IT professionals who are involved in:

  • managing costs and risks,
  • monitoring and ensuring compliance,
  • and good governance of IT assets.

Course Curriculum

Module 1: The key concepts of ITAM

  • Purpose and scope
  • ITAM terms and concepts
  • Practice success factors and key metrics
  • Standard IT assets
  • Sustainability and ITAM
  • Key challenges of ITAM

Module 2: Value streams and processes

  • The ITIL service value chain
  • ITAM processes
  • Integrating ITAM in the organization’s value streams
  • ITAM and service configuration management

Module 3: ITAM roles, skills and organizational solutions

  • Key skills required for ITAM
  • Roles of ITAM
  • Positioning ITAM within an organizational structures
  • ITAM and governance, compliance, and policies

Module 4: Information and technology in ITAM

  • Inputs and outputs of ITAM
  • IT asset register
  • Automation and ITAM

Module 5: Partners and suppliers in ITAM

  • The service relationship model
  • Types of service relationship
  • The complexities of service relationship
  • Approach to ITAM across the organization

Module 6: Developing ITAM capabilities

  • Developing ITAM capabilities
  • The ITIL maturity model
  • The ITAM capability criteria
  • ITAM capability development
  • Continual improvement of the ITAM practice

Dates & Locations

Let’s make it work for you

Can’t find a date that fits? Need to train your whole team? Looking for a discount?
Speak to one of our learning experts today.

There’s no intakes scheduled for this course at the moment!

For enquiries, please contact our reps.

Exam & Certification

ITIL® 4 Specialist: IT Asset Management.

This module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the IT Asset Management practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels on how to maximize value creation, control costs, manage risks, meet regulatory and contractual requirements, and support decision-making about the purchase, re-use, retirement, and disposal of IT assets including their impact on sustainability.

In addition, the ITIL Maturity Model is introduced as a tool to help candidates assess and measure the organization’s capabilities in service management and identify actions on improvement opportunities to develop ITAM capabilities.

The ITIL 4 IT Asset Management module is structured and aligned around the ITIL framework and the ITIL Practice Guides. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 IT Asset  Management publication.

Training & Certification Guide

  • Material allowed: This is a ‘closed book’ exam. The ITIL 4 IT Asset Management publication should be used for study, but is NOT permitted to be used in the exam.
  • Exam Duration: Candidates taking the exam in a language that is not their native or working language may be awarded 25% extra time, i.e. 113 minutes in total.
  • Number of marks: There are 40 questions, each worth 1 mark. There is no negative marking.
  • Question Types: The questions are all ‘multiple choice’. For the ‘standard classic’ questions, you have a question and four answer options. ‘Negative’ questions are ‘standard’ questions in which the stem is negatively worded. For the ‘list’ questions, there is a list of four statements and you
    have to select two correct statements from the list.

 

Why train with Trainocate

Speak to a Training Consultant

All courses are HRD Claimable.
Get in touch with our team via the form or WhatsApp us on +6011-5119 6631

Preferred mode of training
Checkboxes