Digital technology is transforming our workplaces and daily lives. A new service culture has emerged to cope with the frenetic pace of change. Organizations and professionals must embrace this new service culture in order to survive, thrive, and remain competitive. ITIL 4 is an adaptable framework for managing services within the digital era. Through our best practice modules, ITIL 4 helps to optimize digital technologies to co-create value with consumers, drive business strategy, and embrace digital transformation.

How does ITIL 4 benefit me?

ITIL 4 can help you to: • understand how IT impacts strategy and how professionals can utilize the four dimensions of service management in a wider business context • use the guiding principles to navigate change, streamline work and introduce flexible and collaborative working practices • break down silos by encouraging a holistic, systems-thinking approach to value co-creation • build trusted relationships with stakeholders and develop effective and timely communications • work with complex, adaptive systems and flexible processes that can adapt to changing environments • learn the common language of IT-enabled service delivery, to boost your digital career progression and set you apart from your peers.