Digital technology is transforming our workplaces and daily lives. A new service culture has emerged to cope with the frenetic pace of change. Organizations and professionals must embrace this new service culture in order to survive, thrive, and remain competitive. ITIL 4 is an adaptable framework for managing services within the digital era. Through our best practice modules, ITIL 4 helps to optimize digital technologies to co-create value with consumers, drive business strategy, and embrace digital transformation.

How does ITIL 4 benefit me?

ITIL 4 can help you to: • understand how IT impacts strategy and how professionals can utilize the four dimensions of service management in a wider business context • use the guiding principles to navigate change, streamline work and introduce flexible and collaborative working practices • break down silos by encouraging a holistic, systems-thinking approach to value co-creation • build trusted relationships with stakeholders and develop effective and timely communications • work with complex, adaptive systems and flexible processes that can adapt to changing environments • learn the common language of IT-enabled service delivery, to boost your digital career progression and set you apart from your peers.

ITIL4F: ITIL 4 Foundation

Overview

Extensive research has consistently shown that ITIL is fundamental to businesses, enables transformation and helps organizations realize value. Many organizations invest heavily in adopting and adapting ITIL into their business practices and upskilling their workforce with ITIL qualifications.

ITIL 4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution. The speed of current breakthroughs is disrupting almost every industry on a global scale. The Fourth Industrial Revolution is marked by emerging technology in fields including robotics, artificial intelligence, nanotechnology, quantum computing, biotechnology, the Internet of Things (IoT), 3D printing, autonomous vehicles and much more.

ITIL 4 Foundation certification provides a practical and flexible basis to support organizations on their journey into the new world of digital transformation by helping them align their human, digital and physical resources, adopt emerging technologies into their IT operations to compete within the complex modern landscape.

MDEC Digital Up Campaign: Enjoy up to RM2,500 Training Fee Reimbursement when you sign-up and attend this course from 15 July – 30 Sept 2023 (Open to Malaysians, Employed, Unemployed, Fresh Graduates, OR Gig workers aged 21-55 years old).

Skills Covered

On completion of this course, the following learning outcomes will be achieved:

Understand key service management concepts
Understand how the ITIL guiding principles can help an organization adopt and adapt service management
Understand the four dimensions of service management
Understand the purpose and components of the ITIL service value system
Understand the activities of the service value chain, and how they interconnect
Know the purpose and key terms of selected ITIL practices with focus on key selected practices

Who Should Attend

The ITIL 4 Foundation credential is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.

The target audience for this course and qualification are:

Individuals at the start of their journey in Service Management ITSM Managers and aspiring ITSM Managers
Individuals working in other parts of IT (digital, product, development) with strong interface with service delivery
Existing ITIL qualification holders wishing to update their knowledge

Course Curriculum

Prerequisites

There are no prerequisites to attending the ITIL Foundation course or for sitting for the ITIL Foundation certification examination.

Download Syllabus

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