Lead continual improvement and strategic transformation with ITIL 4 Direct, Plan and Improve.
Learn how to align strategy with execution, drive continual improvement, and lead organizational change ITIL 4 certifications.
- Why get trained: Gain practical knowledge of proven frameworks that help establish strategic direction, improve decision-making, optimize workflows, and embed a culture of continual improvement across the organization.
- Why it matters: Organizations need leaders who can translate strategy into measurable outcomes while managing change, improving operational performance, and ensuring IT and business remain aligned. Professionals with Direct, Plan and Improve expertise play a key role in building agile, resilient, and continuously improving organizations.
- Who should attend: IT managers, service managers, transformation leaders, IT consultants, project managers, Agile practitioners, process improvement professionals, business leaders, and professionals pursuing the ITIL 4 Managing Professional or Strategic Leader designation.
Build the strategic capabilities to direct change, improve organizational performance, and deliver lasting business value through continual improvement. HRD Corp Claimable.
Overview
Take what was established as THE best practice guidance of IT Service Management – then make it better. ITIL 4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution. The ITIL4 Strategist: Direct, Plan and Improve (DPI) course helps ITSM practitioners acquire further insight into ITIL 4 – specifically in the areas that contribute to creating and sustaining an IT organization steeped in the growth mindset.
The ITIL4-DPI: ITIL 4 Strategist Direct Plan and Improve certification course covers both practical and strategic elements related to improvement. Lean and Agile methodologies and techniques, a feature of ITIL 4, is embedded into directing, planning and improving services in support of business objectives. This interactive course is indispensable to the development of the modern day technologist and ITSM practitioner and leader in modern IT organizations seeking to innovate and improve IT services delivered to the business.
Skills Covered
On completion of this course, the following learning outcomes will be achieved:
- Understand the key concepts of Direct, Plan and Improve
- Understand the scope, principles and methods of what to be directed and planned
- Understand the role of GRC and how to integrate the principles and methods into the service value system
- Understand and know how to use the key principles and methods of continual improvement, organizational change management, communication, measurement and reporting
- Understand and know how to direct, plan and improve value streams.
Prerequisites
Candidates must already have achieved ITIL4 Foundation certification to qualify to sit the examination
Target Audience
The target audience for this course and qualification are:
- ITSM managers, aspiring managers and practitioners developing their ITSM knowledge based on ITIL4
- ITSM practitioners of all levels involved in shaping direction and strategy or developing a continually improving team
- Individuals who are pursuing the ITIL Managing Professional designation.
Module 1: Key Concepts of Direct, Plan and Improve
- Direction and Planning
- Improvement
- Operating Models
- Methods
- Risks and Scope of Control
- Vision and Mission
- Strategy, Tactics and Operations
- Governance, Compliance and Management
- Policies, Control and Guidelines
- Value, Outcomes, Cost and Risk
Module 2: Key Principles and Methods of Directions and Planning
- Cascade goals and requirements
- Define effective policies, control and guidelines
- Placing decision making at the correct level
Module 3: Role of GRC and Integration of Principles and Methods to the Service Value System
- Role of risk and risk management
- Impact of governance on DPI
- Controls
Module 4: Use Key Principles and Methods of Continual Improvements
- Use the ITIL Continual Improvement model for the service value system
- Identify assessment, objectives, outputs, requirements and criteria
- Selecting an assessment method
- Define and prioritize desired outcomes
- Build and advocate a business case
- Embedding continual improvement at all levels
Module 5: Use Key Principles and Methods of Communication, Organizational Change Management, Methods of Measurement and Reporting to Direct, Plan and Improve
- Nature, scope and benefits of organizational change management
- Identify and manage different stakeholders
- Effective communication and feedback
- Establish effective interface across the value chain
- Define metrics and indicators to support objectives
Module 6: Understand and Know How to Direct, Plan and Improve Value Streams
- Difference between practices and value streams
- Addressing the 4 dimensions of service management
- Applying ITIL guiding principles
- Value stream mapping
- Optimizing workflow
- Minimizing waste
- Ensuring and utilizing feedback
Dates & Locations
July 13, 2026 - July 15, 2026
July 13, 2026 - July 15, 2026
October 19, 2026 - October 21, 2026
October 19, 2026 - October 21, 2026
Exam & Certification
Participants of the course who successfully pass the certification examination will be awarded the ITIL Strategist: Direct, Plan and Improve certification.
The format of the examination is:
- 40 Multiple Choice Questions
- 1 mark per correct answer
- 28 marks required to pass (out of 40 available) – 70%
- 90 minutes duration
- Closed-book.
Training & Certification Guide
Frequently Asked Questions
Speak to a Training Consultant
All courses are HRD Claimable.
Get in touch with our team via the form or WhatsApp us on +6011-5119 6631
