Use ITIL methods to define your IT strategy.
The ITIL 4 Strategist: Direct, Plan and Improve module is for anyone who needs to align their team’s objectives to the organizational strategy. It also provides guidance on embedding continual improvement into the organizational culture. Direct, Plan and Improve helps with planning work, improving products, and managing change.
Learn to optimize workflows, manage organisational change and align business and IT strategies, while promoting collaboration and continuous improvement.
Level up your skills and stand out with a globally recognized ITIL 4 certification with Yayasan Peneraju Financing Scheme – eligible for Bumiputera Malaysians.
Overview
Take what was established as THE best practice guidance of IT Service Management – then make it better. ITIL 4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution. The ITIL4 Strategist: Direct, Plan and Improve (DPI) course helps ITSM practitioners acquire further insight into ITIL 4 – specifically in the areas that contribute to creating and sustaining an IT organization steeped in the growth mindset.
The ITIL4-DPI: ITIL 4 Strategist Direct Plan and Improve certification course covers both practical and strategic elements related to improvement. Lean and Agile methodologies and techniques, a feature of ITIL 4, is embedded into directing, planning and improving services in support of business objectives. This interactive course is indispensable to the development of the modern day technologist and ITSM practitioner and leader in modern IT organizations seeking to innovate and improve IT services delivered to the business.
Skills Covered
On completion of this course, the following learning outcomes will be achieved:
- Understand the key concepts of Direct, Plan and Improve
- Understand the scope, principles and methods of what to be directed and planned
- Understand the role of GRC and how to integrate the principles and methods into the service value system
- Understand and know how to use the key principles and methods of continual improvement, organizational change management, communication, measurement and reporting
- Understand and know how to direct, plan and improve value streams.
Prerequisites
Candidates must already have achieved ITIL4 Foundation certification to qualify to sit the examination
Target Audience
The target audience for this course and qualification are:
- ITSM managers, aspiring managers and practitioners developing their ITSM knowledge based on ITIL4
- ITSM practitioners of all levels involved in shaping direction and strategy or developing a continually improving team
- Individuals who are pursuing the ITIL Managing Professional designation.
Module 1: Key Concepts of Direct, Plan and Improve
- Direction and Planning
- Improvement
- Operating Models
- Methods
- Risks and Scope of Control
- Vision and Mission
- Strategy, Tactics and Operations
- Governance, Compliance and Management
- Policies, Control and Guidelines
- Value, Outcomes, Cost and Risk
Module 2: Key Principles and Methods of Directions and Planning
- Cascade Goals and Requirements
- Define effective policies, control and guidelines
- Placing decision making at the correct level
Module 3: Role of GRC And Integration of Principles and Methods to the Service Value System
- Role of risk and risk management
- Impact of governance on DPI
- Controls
Module 4: Use Key Principles and Methods of Continual Improvements
- Use the ITIL Continual Improvement model for the service value system
- Identify assessment, objectives, outputs, requirements and criteria
- Selecting an assessment method
- Define and prioritize desired outcomes
- Build and advocate a business case
- Embedding continual improvement at all levels
Module 5: Use Key Principles and Methods of Communication, Organizational Change Management, Methods of Measurement and Reporting to Direct, Plan and Improve
- Nature, scope and benefits of organizational change management
- Identify and manage different stakeholders
- Effective communication and feedback
- Establish effective interface across the value chain
- Define metrics and indicators to support objectives
Module 6: Understand and Know How to Direct, Plan and Improve Value Streams
- Difference between practices and value streams
- Addressing the 4 dimensions of service management
- Applying ITI guiding principles
- Value stream mapping
- Optimizing workflow
- Minimizing waste
- Ensuring and utilizing feedback.
Dates & Locations
July 13, 2026 - July 16, 2026
July 13, 2026 - July 16, 2026
October 19, 2026 - October 22, 2026
October 19, 2026 - October 22, 2026
Exam & Certification
Participants of the course who successfully pass the certification examination will be awarded the ITIL Strategist: Direct, Plan and Improve certification.
The format of the examination is:
- 40 Multiple Choice Questions
- 1 mark per correct answer
- 28 marks required to pass (out of 40 available) – 70%
- 90 minutes duration
- Closed-book.
Training & Certification Guide
Frequently Asked Questions
Speak to a Training Consultant
All courses are HRD Claimable.
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