Create digital strategies that align with your business goals.

Focus on the alignment of digital business strategy with IT strategy and how disruption from new technologies are impacting organizations in every industry and how business leaders are responding with ITIL 4 Strategic Leader certification.

The ITIL 4 Leader: Digital and IT Strategy module provides guidance about crafting a digital vision and shaping IT and business strategies. Digital and IT Strategy will be invaluable for leaders across your organization, including directors, department heads, and aspiring C-Suite professionals.

Level up your skills and stand out with a globally recognized ITIL 4 certification with Yayasan Peneraju Financing Scheme – eligible for Bumiputera Malaysians.

Overview

Digital and information technologies have changed the world. Every aspect of life has been impacted in some way by technology that did not exist just 50 years ago. Digital and information technologies have disrupted the business world, but they have also provided the keys to success. Each wave of innovation brings opportunities and capabilities to those organizations that are willing to change how they think and work.

The disruptive nature of innovations like artificial intelligence, machine learning, virtual working, and internet of things is compounded by the frequency of the innovations. Organizations must adapt quickly and repeatedly; continually adjusting their strategies.

The IITL 4 Leader: Digital and IT Strategy course adds a new perspective to the ITIL 4 guidance and elevates the discussion to an organizational strategy level.

The course enables IT and digital leaders to influence and drive strategic business decisions through creating an appropriate digital strategy aligned to the wider business goals, understanding how business and IT leaders respond to digital disruption and exploiting the ITIL 4 framework to support organizations on their challenging digital transformation journey.

The course will cover how ITIL 4 can be integrated with emerging practices and new technologies to meet new internal and external challenges in the age of volatility, uncertainty, complexity and ambiguity (VUCA).

In this course, there is a mandatory case study assessment for student to pass prior to taking up the actual exam. This assessment is an open-book assessment with the passing score of 75% (30 correct out of 40).

Skills Covered

On completion of this course, the following learning outcomes will be achieved:

  • Demonstrate the use of ITIL Guiding Principles in Digital and IT Strategy (DITS) decisions
  • Leverage digital strategy to respond to digital disruption
  • Understand relationships between DITS with the Service Value System to create value
  • Use DITS to remain viable in environments disrupted by digital disruption, achieve market relevance and operational excellence
  • Identify and risks and opportunities in DITS
  • Define, advocate and implement Digital & IT Strategy
  • Develop a cross-organizational digital strategy
  • Craft a digital vision
  • Drive operational excellence
  • Respond to digital disruption
  • Enable a sustainable business
  • Strategically manage risk
  • Develop digital leaders for the future.

Prerequisites

Candidates must already have either:

AND

  • Demonstrate a minimum of three years of managerial experience

Target Audience

The target audience for this course and qualification are:

  • Individuals at the IT management level or ITSM leaders, business heads, aspiring C-suite professionals and other senior business leaders across the organisation who help:
    • Craft a digital vision
    • Develop a cross-organization digital strategy
    • Strategically manage risk
    • Drive organizational change
    • Survive and thrive in a VUCA environment
  • Individuals who seek the ITIL Strategic Leader designation

Course Curriculum

Module 1: ITIL Guiding Principle and DITS Decisions

  • Relate the ITIL Guiding Principles to All Aspects of Digital and IT Strategy

Module 2: Concepts for Digital Strategy

  • Digital Technology
  • Digital Business
  • Digital Organization
  • Digitization
  • Digital Transformation
  • Business Strategy and Business Models Digital and IT Strategy
  • DITS and the Components of The ITIL Service Value System

Module 3: Factors Affecting DITS

  • PESTLE External Analysis
  • Four Dimensions of Service Management Internal Analysis

Module 4: Viability During Digital Disruption

  • Agility, Resilience, Lean, Continuous and Value Cocreation
  • Analysing VUCA Factors For DITS
  • Three-Levels of Digital Disruption
  • Factors Influencing an Organization’s Market/Industry Positioning
  • Tools to Determine Appropriate Digital Organization Market Positioning

Module 5: Strategic Approaches for Market Relevance and Operational Excellence

  • Customer Journeys
  • Omni-Channel Delivery and Support
  • Context-Sensitive Delivery and Support
  • Customer Analytics
  • Customer Feedback And 360º Approaches
  • Achieving Operational Excellence in The Four Dimensions
  • Financial Policies In DITS
  • Portfolio Optimization
  • Funding Approaches for Projects, Products and Service

Module 6: Strategic Approaches for Market Relevance and Operational Excellence (continued)

  • Balancing Cost of Innovation and Operation
  • Charging Models

Module 7: Risk and Opportunities In DITS

  • Risk Management in A Digital Organization
  • Identifying and Assessing Risk
  • Risk Posture and Balancing Risks
  • Innovation Elements and Techniques
  • Develop An Innovation Culture

Module 8: Advocating A Digital and IT Strategy

  • Digital Readiness Assessment
  • Define and Communicate A Vision and Strategy
  • Business Cases to Advocate DITS

Module 9: Implementing A Digital and IT Strategy

  • Operating Models for Digital Organizations
  • Strategy Coordination and Implementation
  • Approaches To Parallel Operating Models
  • Assessing The Success Of DITS
  • Activities Of A Digital Transformation Programme

Dates & Locations

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Speak to one of our learning experts today.

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August 17, 2026 - August 20, 2026

Location: Kuala Lumpur
Modal: ILT
Availability: TBC
Exam:
Included
RM 7600

August 17, 2026 - August 20, 2026

Location: Online
Modal: VILT
Availability: TBC
Exam:
Included
RM 7600

November 16, 2026 - November 19, 2026

Location: Kuala Lumpur
Modal: ILT
Availability: TBC
Exam:
Included
RM 7600

November 16, 2026 - November 19, 2026

Location: Online
Modal: VILT
Availability: TBC
Exam:
Included
RM 7600
Trainocate exam and cert

Exam & Certification

Participants of the course who successfully pass the certification examination will be awarded the ITIL 4 Leader: Digital and
IT Strategy.

The format of the examination is:

  • 40 Multiple Choice Questions
  • 1 mark per correct answer
  • 28 marks required to pass  (out of 40 available) – 70%
  • 90 minutes duration
  • Closed-book.

Training & Certification Guide

ITIL 4 Leader: Digital and IT Strategy adds a new perspective to the ITIL 4 guidance and elevates the discussion around ITIL concepts to an organizational strategy level. The module enables IT and digital leaders to influence and drive strategic business decisions, by helping them to:

  • Create an appropriate digital strategy aligned to wider business goals
  • Understand how business and IT leaders across the globe are responding to disruption
    by reshaping corporate strategy, adapting processes and even repurposing entire
    business models.
  • Explore the use of the ITIL 4 framework to support organizations on their digital
    transformation journey, addressing service management challenges and utilizing new
    technology.

The module also covers how ITIL 4 can be integrated with emerging practices and new technologies to meet new internal and external challenges.

Frequently Asked Questions

The ITIL4-DITS: ITIL® Leader Digital and IT Strategy is part of ITIL 4 Strategic Leader stream, which recognizes the value of ITIL, not just for IT operations, but for all digitally enabled services. Becoming an ITIL Strategic Leader (ITIL SL) demonstrates that the professional has a clear understanding of how IT influences and directs business strategy.

To obtain the designation of ITIL 4 Strategic Leader, you need to complete the following:

ITIL4-DPI: ITIL® Strategist Direct Plan and Improve

ITIL 4: Digital and IT Strategy (DITS) is part of the ITIL 4 Strategic Leader certification. DITS is a compilation and discussion of approaches and practices employed by business professionals who are navigating a landscape that is volatile, uncertain, complex, and ambiguous (VUCA).

The premise of DITS is that all organizations exist to provide products and/or services that other people need, and they need to do so efficiently and at a desired level of quality. An organization’s strategy defines how it achieves this.

In a digitally enabled world, people need different products and services, and organizations can fulfil their customer’s needs faster and better. Each new technology offers new opportunities and capabilities. A digital and IT strategy defines which of those opportunities and capabilities will best enable the organization to meet its purpose and remain viable.

Organizations need to change as rapidly as the environment around them. These changes usually lead to flatter organizational structures, more responsive operations, and faster decision-making.

DITS was written for business leaders who understand that the future of their organization depends on how they use digital and information technology. Many of these leaders are IT managers who are learning to augment their technical expertise with business understanding. Others are business leaders who must learn how to harness the disruptive power of digital and information technology.

DITS is a guide for executives that explains how to ensure short-term results while planning for long-term viability. The content provides practical ideas and tools for defining the vision and strategy of the organization, and then implementing it through effective organizational change. The book also provides an overview of the capabilities needed in digital organizations.

DITS will be useful to business analysts, steering committee members, enterprise architects, senior business managers, vendor managers, business relationship managers, and service management leaders.

The content in DITS expands on, and provides a strategic perspective on, many of the subjects discussed in ITIL Foundation: ITIL 4 Edition and the ITIL 4 Managing Professional publications.

DITS is divided into three sections:

  • The first section defines key concepts, such as digital organizations, strategy, digital transformation, business models, and operating models, and explains how they have evolved in recent years.
  • The second section describes how strategy is defined and implemented.
  • The third section examines the capabilities required of digital organizations.

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