Overview

Digital and information technologies have changed the world. Every aspect of life has been impacted in some way by technology that did not exist just 50 years ago. Digital and information technologies have disrupted the business world, but they have also provided the keys to success. Each wave of innovation brings opportunities and capabilities to those organizations that are willing to change how they think and work.

The disruptive nature of innovations like artificial intelligence, machine learning, virtual working, and internet of things is compounded by the frequency of the innovations. Organizations must adapt quickly and repeatedly; continually adjusting their strategies.

The IITL 4 Leader: Digital and IT Strategy course adds a new perspective to the ITIL 4 guidance and elevates the discussion to an organizational strategy level.

The course enables IT and digital leaders to influence and drive strategic business decisions through creating an appropriate digital strategy aligned to the wider business goals, understanding how business and IT leaders respond to digital disruption and exploiting the ITIL 4 framework to support organizations on their challenging digital transformation journey.

The course will cover how ITIL 4 can be integrated with emerging practices and new technologies to meet new internal and external challenges in the age of volatility, uncertainty, complexity and ambiguity (VUCA).

In this course, there is a mandatory case study assessment for student to pass prior to taking up the actual exam. This assessment is an open-book assessment with the passing score of 75% (30 correct out of 40).

Skills Covered

On completion of this course, the following learning outcomes will be achieved:

  • Demonstrate the use of ITIL Guiding Principles in Digital and IT Strategy (DITS) decisions
  • Leverage digital strategy to respond to digital disruption
  • Understand relationships between DITS with the Service Value System to create value
  • Use DITS to remain viable in environments disrupted by digital disruption, achieve market relevance and operational excellence
  • Identify and risks and opportunities in DITS
  • Define, advocate and implement Digital & IT Strategy
  • Develop a cross-organizational digital strategy
  • Craft a digital vision
  • Drive operational excellence
  • Respond to digital disruption
  • Enable a sustainable business
  • Strategically manage risk
  • Develop digital leaders for the future.

Who Should Attend

The target audience for this course and qualification are:

  • Individuals at the IT management level or ITSM leaders, business heads, aspiring C-suite professionals and other senior business leaders across the organisation who help:
    • Craft a digital vision
    • Develop a cross-organization digital strategy
    • Strategically manage risk
    • Drive organizational change
    • Survive and thrive in a VUCA environment
  • Individuals who seek the ITIL Strategic Leader designation

Course Curriculum

Prerequisites

Candidates must already have either:

AND

  • Demonstrate a minimum of three years of managerial experience

Download Syllabus

Course Modules

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Training Options

Intake: 25-28 July 2022
Duration: 4 Days
Guaranteed: TBC
Modality: ILT
Price:

RM7,000.00Enroll Now

Exam:
Intake: 25-28 July 2022
Duration: 4 Days
Guaranteed: TBC
Modality: VILT
Price:

RM7,000.00Enroll Now

Exam:
Intake: 26-29 Sept 2022
Duration: 4 Days
Guaranteed: TBC
Modality: ILT
Price:

RM7,000.00Enroll Now

Exam:
Intake: 26-29 Sept 2022
Duration: 4 Days
Guaranteed: TBC
Modality: VILT
Price:

RM7,000.00Enroll Now

Exam:
Intake: 21-24 Nov 2022
Duration: 4 Days
Guaranteed: TBC
Modality: ILT
Price:

RM7,000.00Enroll Now

Exam:
Intake: 21-24 Nov 2022
Duration: 4 Days
Guaranteed: TBC
Modality: VILT
Price:

RM7,000.00Enroll Now

Exam:

Exam & Certification

Participants of the course who successfully pass the certification examination will be awarded the ITIL 4 Leader: Digital and
IT Strategy.

The format of the examination is:

  • 40 Multiple Choice Questions
  • 1 mark per correct answer
  • 28 marks required to pass  (out of 40 available) – 70%
  • 90 minutes duration
  • Closed-book.

Training & Certification Guide

Frequently Asked Questions