ITIL 4: Digital and IT Strategy (DITS) is part of the ITIL 4 Strategic Leader certification. DITS is a compilation and discussion of approaches and practices employed by business professionals who are navigating a landscape that is volatile, uncertain, complex, and ambiguous (VUCA). The premise of DITS is that all organizations exist to provide products and/or services that other people need, and they need to do so efficiently and at a desired level of quality. An organization’s strategy defines how it achieves this. In a digitally enabled world, people need different products and services, and organizations can fulfil their customer’s needs faster and better. Each new technology offers new opportunities and capabilities. A digital and IT strategy defines which of those opportunities and capabilities will best enable the organization to meet its purpose and remain viable. Organizations need to change as rapidly as the environment around them. These changes usually lead to flatter organizational structures, more responsive operations, and faster decision-making.

Who is ITIL 4 DITS for?

DITS was written for business leaders who understand that the future of their organization depends on how they use digital and information technology. Many of these leaders are IT managers who are learning to augment their technical expertise with business understanding. Others are business leaders who must learn how to harness the disruptive power of digital and information technology. DITS is a guide for executives that explains how to ensure short-term results while planning for long-term viability. The content provides practical ideas and tools for defining the vision and strategy of the organization, and then implementing it through effective organizational change. The book also provides an overview of the capabilities needed in digital organizations. DITS will be useful to business analysts, steering committee members, enterprise architects, senior business managers, vendor managers, business relationship managers, and service management leaders.

Overview

Digital and information technologies have changed the world. Every aspect of life has been impacted in some way by technology that did not exist just 50 years ago. Digital and information technologies have disrupted the business world, but they have also provided the keys to success. Each wave of innovation brings opportunities and capabilities to those organizations that are willing to change how they think and work.

The disruptive nature of innovations like artificial intelligence, machine learning, virtual working, and internet of things is compounded by the frequency of the innovations. Organizations must adapt quickly and repeatedly; continually adjusting their strategies.

The IITL 4 Leader: Digital and IT Strategy course adds a new perspective to the ITIL 4 guidance and elevates the discussion to an organizational strategy level.

The course enables IT and digital leaders to influence and drive strategic business decisions through creating an appropriate digital strategy aligned to the wider business goals, understanding how business and IT leaders respond to digital disruption and exploiting the ITIL 4 framework to support organizations on their challenging digital transformation journey.

The course will cover how ITIL 4 can be integrated with emerging practices and new technologies to meet new internal and external challenges in the age of volatility, uncertainty, complexity and ambiguity (VUCA).

In this course, there is a mandatory case study assessment for student to pass prior to taking up the actual exam. This assessment is an open-book assessment with the passing score of 75% (30 correct out of 40).

Skills Covered

On completion of this course, the following learning outcomes will be achieved:

Demonstrate the use of ITIL Guiding Principles in Digital and IT Strategy (DITS) decisions
Leverage digital strategy to respond to digital disruption
Understand relationships between DITS with the Service Value System to create value
Use DITS to remain viable in environments disrupted by digital disruption, achieve market relevance and operational excellence
Identify and risks and opportunities in DITS
Define, advocate and implement Digital & IT Strategy
Develop a cross-organizational digital strategy
Craft a digital vision
Drive operational excellence
Respond to digital disruption
Enable a sustainable business
Strategically manage risk
Develop digital leaders for the future.

Who Should Attend

The target audience for this course and qualification are:

Individuals at the IT management level or ITSM leaders, business heads, aspiring C-suite professionals and other senior business leaders across the organisation who help:
- Craft a digital vision
- Develop a cross-organization digital strategy
- Strategically manage risk
- Drive organizational change
- Survive and thrive in a VUCA environment
Individuals who seek the ITIL Strategic Leader designation