Overview
We are in a time of exciting change full of opportunity. Digital services are helping organizations to compete in the modern digital economy. This new digital era, known as the ‘Fourth Industrial Revolution’ which is characterized by the unavoidable interaction between humans, digital technologies and physical assets, has created an increasingly fastpaced and complex environment, requiring organizations to be more agile, better equipped to adapt what they do, and ready to adopt new ways of working to succeed.
The Digital and IT Strategy course adds a new perspective to the ITIL 4 guidance and elevates the discussion to an organizational strategy level.
The course enables IT and digital leaders to influence and drive strategic business decisions through creating an appropriate digital strategy aligned to the wider business goals, understanding how business and IT leaders respond to digital disruption and exploiting the ITIL 4 framework to support organizations on their challenging digital transformation journey.
The course will cover how ITIL 4 can be integrated with emerging practices and new technologies to meet new internal and external challenges in the age of volatility, uncertainty, complexity and ambiguity (VUCA).
In this course, there is a mandatory case study assessment for student to pass prior to taking up the actual exam. This assessment is an open-book assessment with the passing score of 75% (30 correct out of 40).
Skills Covered
On completion of this course, the following learning outcomes will be achieved:
- Demonstrate the use of ITIL Guiding Principles in Digital and IT Strategy (DITS) decisions
- Leverage digital strategy to respond to digital disruption
- Understand relationships between DITS with the Service Value System to create value
- Use DITS to remain viable in environments disrupted by digital disruption, achieve market relevance and operational excellence
- Identify and risks and opportunities in DITS
- Define, advocate and implement Digital & IT Strategy
Who Should Attend
The target audience for this course and qualification are:
- Individuals at the IT management level or ITSM leaders, business heads, aspiring C-suite professionals and other senior business leaders across the organisation who help:
- Craft a digital vision
- Develop a cross-organization digital strategy
- Strategically manage risk
- Drive organizational change
- Survive and thrive in a VUCA environment
- Individuals who seek the ITIL Strategic Leader designation
Course Curriculum
Prerequisites
- A certificate in ITIL4 Foundation OR
- ITIL4 Managing Professional Transition Module
AND
- Demonstrate a minimum of three years of managerial experience
Course Modules
Exam & Certification
Participants of the course who successfully pass the certification examination will be awarded the ITIL 4 Leader: Digital and
IT Strategy.
The format of the examination is:
- 40 Multiple Choice Questions
- 1 mark per correct answer
- 28 marks required to pass (out of 40 available) – 70%
- 90 minutes duration
- Closed-book.
