Overview

ITIL 4 Specialist: Collaborate, Assure & Improve

The ITIL® 4 Specialist: Collaborate, Assure and Improve is a combined practice module that aims to help IT professionals collaborate effectively, ensure quality, and drive improvement with a combination of five practices.

The ITIL® 4 Specialist: Collaborate, Assure and Improve course covers the key concepts of five ITIL practices, namely:

  • Relationship Management
  • Supplier Management
  • Service Level Management
  • Continual Improvement
  • Information Security Management

Skills Covered

At the end of the course, participants will be able to:

  • Understand the principles, value, and challenges of ITIL 4’s five management practices.
  • Ensure stakeholders comprehend the strategic and operational requirements necessary for co-creating value and achieving business goals.
  • Learn how to integrate these practices into the organisation’s value streams for enhanced efficiency.
  • Understand the interfaces and synergies across the five practices, fostering cohesive collaboration.
  • Apply metrics and practice success factors to continually improve performance.
  • Measure, assess, and enhance the capability of the practices using the ITIL Maturity Model.

Who Should Attend

  • IT professionals aiming to strengthen cross-practice collaboration and optimize service value streams within their organizations.

Course Curriculum

Prerequisites

Download Syllabus

Course Modules