A combined module that covers the key concepts of 5 ITIL Practices: Relationship Management, Supplier Management, Service Level Management, Continual Improvement and Information Security Management.
The ITIL 4 Specialist: Collaborate, Assure and Improve combined practice module is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams.
The individuals can demonstrate their understanding and application of the key concepts covered in the five ITIL Management Practices at both strategic and operational levels, maximizing value from these practices.
Overview
ITIL 4 Specialist: Collaborate, Assure & Improve
The ITIL® 4 Specialist: Collaborate, Assure and Improve is a combined ITIL 4 practice module that aims to help IT professionals collaborate effectively, ensure quality, and drive improvement with a combination of five practices.
The ITIL® 4 Specialist: Collaborate, Assure and Improve course covers the key concepts of five ITIL practices, namely:
- Relationship Management
- Supplier Management
- Service Level Management
- Continual Improvement
- Information Security Management
Skills Covered
At the end of the course, participants will be able to:
- Understand the principles, value, and challenges of ITIL 4’s five management practices.
- Ensure stakeholders comprehend the strategic and operational requirements necessary for co-creating value and achieving business goals.
- Learn how to integrate these practices into the organisation’s value streams for enhanced efficiency.
- Understand the interfaces and synergies across the five practices, fostering cohesive collaboration.
- Apply metrics and practice success factors to continually improve performance.
- Measure, assess, and enhance the capability of the practices using the ITIL Maturity Model.
Prerequisites
- ITIL 4 Foundation certificate is required.
Target Audience
- IT professionals aiming to strengthen cross-practice collaboration and optimize service value streams within their organizations.
Module 1: Collaborate, Assure and Improve
- Understand the processes and value streams of Collaborate, Assure and Improve practices.
- How information and technology support and enable the practices.
- Recommendations for Collaborate, Assure and Improve practices success.
Module 2: Key Concepts
- Practice purpose
- Practice success factors and key metrics
- terms and concepts
Module 3: The Processes
- Inputs and Outputs of the processes
- Key activities of the processes
- Value stream integration
Module 4: Roles and competencies
- Key roles and responsibilities
- Organisational structure positioning
Module 5: Information and technology
- Tools application
- Recommendations on automation
Module 6: Partners and suppliers
- Dependencies on third parties and their support
Module 7: ITIL Capability Model
- Capability criteria and development
Module 8: Recommendations
- Using the ITIL guiding principles to support the practice
Exam & Certification
ITIL 4 Specialist: Collaborate, Assure and Improve Exam.
This module compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL 4’s five management practices, namely, the ITIL 4 Relationship Management Practice, ITIL 4 Supplier Management Practice, ITIL 4 Service Level Management Practice, ITIL 4 Continual Improvement Practice, and the ITIL 4 Information Security Management
Practice.
It is intended to provide candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices. The ITIL 4 Collaborate, Assure, and Improve Specialist module is structured and aligned around the ITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the following publications:
- ITIL 4 Relationship Management Practice
- ITIL 4 Supplier Management Practice
- ITIL 4 Service Level Management Practice
- ITIL 4 Continual Improvement Practice
- ITIL 4 Information Security Management Practice
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