Strengthen collaboration, service assurance, and continual improvement across your IT organization with ITIL 4 certifications.

Learn how to integrate key ITIL management practices to improve collaboration, service quality, stakeholder relationships, and organizational performance.

  • Why get trained: Gain practical knowledge of five essential ITIL management practices that help improve cross-functional collaboration, strengthen governance, enhance service quality, and embed continual improvement throughout the organization.
  • Why it matters: Modern organizations rely on effective collaboration between internal teams, suppliers, customers, and business stakeholders to deliver high-quality digital services. Professionals who can align service management practices, improve governance, and drive continual improvement are critical to delivering resilient, customer-focused services.
  • Who should attend: IT service managers, service delivery managers, relationship managers, supplier managers, service level managers, information security professionals, continual improvement practitioners, governance professionals, and IT professionals pursuing the ITIL 4 Practice Manager designation.

Develop the capabilities to improve collaboration, strengthen service assurance, optimize service value streams, and deliver greater business value through modern IT service management. HRD Corp Claimable.

Overview

ITIL 4 Specialist: Collaborate, Assure & Improve

The ITIL® 4 Specialist: Collaborate, Assure and Improve is a combined ITIL 4 practice module that aims to help IT professionals collaborate effectively, ensure quality, and drive improvement with a combination of five practices.

The ITIL® 4 Specialist: Collaborate, Assure and Improve course covers the key concepts of five ITIL practices, namely:

  • Relationship Management
  • Supplier Management
  • Service Level Management
  • Continual Improvement
  • Information Security Management

Skills Covered

At the end of the course, participants will be able to:

  • Understand the principles, value, and challenges of ITIL 4’s five management practices.
  • Ensure stakeholders comprehend the strategic and operational requirements necessary for co-creating value and achieving business goals.
  • Learn how to integrate these practices into the organisation’s value streams for enhanced efficiency.
  • Understand the interfaces and synergies across the five practices, fostering cohesive collaboration.
  • Apply metrics and practice success factors to continually improve performance.
  • Measure, assess, and enhance the capability of the practices using the ITIL Maturity Model.

Prerequisites

Target Audience

  • IT professionals aiming to strengthen cross-practice collaboration and optimize service value streams within their organizations.

Course Curriculum

Module 1: Collaborate, Assure and Improve

  • Understand the processes and value streams of Collaborate, Assure and Improve practices
  • How information and technology support and enable the practices
  • Recommendations for Collaborate, Assure and Improve practices success

Module 2: Key Concepts

  • Practice purpose
  • Practice success factors and key metrics
  • Terms and concepts

Module 3: The Processes

  • Inputs and outputs of the processes
  • Key activities of the processes
  • Value stream integration

Module 4: Roles and Competencies

  • Key roles and responsibilities
  • Organisational structure positioning

Module 5: Information and Technology

  • Tools application
  • Recommendations on automation

Module 6: Partners and Suppliers

  • Dependencies on third parties and their support

Module 7: ITIL Capability Model

  • Capability criteria and development

Module 8: Recommendations

  • Using the ITIL guiding principles to support the practice

Dates & Locations

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Exam & Certification

ITIL 4 Specialist: Collaborate, Assure and Improve Exam.

This module compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL 4’s five management practices, namely, the ITIL 4 Relationship Management Practice, ITIL 4 Supplier Management Practice, ITIL 4 Service Level Management Practice, ITIL 4 Continual Improvement Practice, and the ITIL 4 Information Security Management
Practice.

It is intended to provide candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices. The ITIL 4 Collaborate, Assure, and Improve Specialist module is structured and aligned around the ITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the following publications:

  • ITIL 4 Relationship Management Practice
  • ITIL 4 Supplier Management Practice
  • ITIL 4 Service Level Management Practice
  • ITIL 4 Continual Improvement Practice
  • ITIL 4 Information Security Management Practice

 

Training & Certification Guide

  • 90 minutes duration
  • 60 multiple-choice questions
  • 39/60 required to pass
  • Closed book

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