Get the understanding of the key concepts, principles, value and challenges of the following ITIL 4 management practices: Change Enablement, Deployment Management, Release Management, Service Configuration Management and IT Asset Management.
The ITIL 4 Specialist: Plan, Implement and Control combined practice module is for IT professionals aiming to establish good cross-practice collaboration and effective service value streams. The individuals can demonstrate their understanding and application of the key concepts covered in the five ITIL Management Practices at both strategic and operational levels, maximizing value from these practices.
Overview
ITIL 4 Specialist: Plan Implement and Control
The ITIL® 4 Specialist: Plan, Implement and Control is a comprehensive combined practice module designed for IT professionals seeking to establish seamless cross-practice collaboration and optimize service value streams.
The ITIL® 4 Specialist: Plan, Implement and Control course encompasses key concepts from five essential ITIL practices:
- Change Enablement
- Deployment Management
- Release Management
- Service Configuration Management
- IT Asset Management
Skills Covered
At the end of this ITIL 4 certification course, participants will be able to:
- Understand the principles, value, and challenges of ITIL 4’s five management practices.
- Ensure stakeholders comprehend the strategic and operational requirements necessary for co-creating value and achieving business goals.
- Learn how to integrate these practices into the organisation’s value streams for enhanced efficiency.
- Understand the interfaces and synergies across the five practices, fostering cohesive collaboration.
- Apply metrics and practice success factors to continually improve performance.
- Measure, assess, and enhance the capability of the practices using the ITIL Maturity Model.
Prerequisites
- ITIL 4 Foundation certificate is required.
Target Audience
- IT professionals aiming to strengthen cross-practice collaboration and optimize service value streams within their organizations.
Module 1: Plan, Implement and Control
- Understand the processes and value streams of Plan Implement and Control practices.
- How information and technology support and enable the practices.
- Recommendations for Plan Implement and Control practices success.
Module 2: Key Concepts
- Practice purpose
- Practice success factors and key metrics
- Terms and concepts
Module 3: The Processes
- Inputs and Outputs of the processes
- Key activities of the processes
- Value stream integration
Module 4: Roles and competencies
- Key roles and responsibilities
- Organizational structure positioning
Module 5: Information and technology
- Tools application
- Recommendations on automation
Module 6: Partners and suppliers
- Dependencies on third parties and their support
Module 7: ITIL Capability Model
- Capability criteria and development
Module 8: Recommendations
- Using the ITIL guiding principles to support the practice
Exam & Certification
ITIL® 4 Specialist: Plan Implement and Control Exam.
The ITIL 4 Plan, Implement, and Control Practices module is structured and aligned around the ITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Asset Management Practice, ITIL 4 Change Enablement Practice, ITIL 4 Deployment Management Practice, ITIL 4 Release Management Practice, ITIL 4 Service Configuration Management Practice publications.
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