Overview

ITIL 4 Specialist: Plan Implement and Control

The ITIL® 4 Specialist: Plan, Implement and Control is a comprehensive combined practice module designed for IT professionals seeking to establish seamless cross-practice collaboration and optimize service value streams.

The ITIL® 4 Specialist: Plan, Implement and Control course encompasses key concepts from five essential ITIL practices:

  • Change Enablement
  • Deployment Management
  • Release Management
  • Service Configuration Management
  • IT Asset Management

Skills Covered

At the end of the course, participants will be able to:

  • Understand the principles, value, and challenges of ITIL 4’s five management practices.
  • Ensure stakeholders comprehend the strategic and operational requirements necessary for co-creating value and achieving business goals.
  • Learn how to integrate these practices into the organisation’s value streams for enhanced efficiency.
  • Understand the interfaces and synergies across the five practices, fostering cohesive collaboration.
  • Apply metrics and practice success factors to continually improve performance.
  • Measure, assess, and enhance the capability of the practices using the ITIL Maturity Model.

Who Should Attend

  • IT professionals aiming to strengthen cross-practice collaboration and optimize service value streams within their organizations.

Course Curriculum

Prerequisites

Download Syllabus

Course Modules