Overview
Certify your expertise in managing IT services, making you the preferred choice for roles in IT service management and support.
This 3-day course compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL 4’s five management practices, namely, the ITIL 4 Incident Management Practice, the ITIL 4 Service Desk Practice, the ITIL 4 Service Request Management Practice, the ITIL 4 Monitoring and Event Management Practice, and the ITIL 4 Problem Management Practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices.
The ITIL 4 Monitor, Support, and Fulfil Practices module is structured and aligned around the ITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Incident Management Practice, ITIL 4 Service Desk Practice, ITIL 4 Service Request Management Practice, ITIL 4 Monitoring and Event Management Practice, ITIL 4 Problem Management Practice publications.
Skills Covered
Our ITIL 4 Practices: Monitor, Support & Fulfil training course will cover all of the five ITIL 4 practices below:
- Service Desk
- Incident Management
- Problem Management
- Service Request Management
- Monitoring & Event Managemen
Who Should Attend
Candidates taking the ITIL 4 Monitor, Support and Fulfil Practices qualification.
Course Curriculum
Prerequisites
Please note: an ITIL 4 Foundation certification is a pre-requisite for studying Monitoring and Event Management.
Course Modules
Exam & Certification
ITIL 4 Specialist: Monitor, Support and Fulfil
The ITIL 4 Monitor, Support, and Fulfil Practices module is structured and aligned around the ITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Incident Management Practice, ITIL 4 Service Desk Practice, ITIL 4 Service Request Management Practice, ITIL 4 Monitoring and Event Management Practice, ITIL 4 Problem Management Practice publications.
