Master the Art of Critical Conversations: Overcome Challenges and Communicate Effectively at Work

This AMA-2146:Mastering the Art of Critical Conversations course equips you with the necessary skills to excel in critical conversations at work. Whether you’re a manager providing performance feedback or a team member navigating a disagreement, this course will equip you with the tools to manage your emotions and navigate difficult conversations with confidence.

Here’s what you’ll gain from this course:

  • Techniques to manage your emotions during critical conversations
  • Strategies to effectively navigate difficult conversations
  • Improved communication skills to foster collaboration and achieve positive outcomes

If you find yourself in important conversations at work, this course is designed to empower you to communicate effectively and achieve positive results.

Enroll today and take control of your critical conversations!

Overview

If you’re like most people, you run into trouble when conversations turn from routine to crucial. Your body’s natural fight-or-flight response takes over. The knee-jerk response is to run and dodge the topic, hide behind an email, or just wing it and hope for the best.

Productivity stems from face-to-face communication, as well as your ability to express controversial and risky opinions effectively. Attend this course and practice using real-life models to conduct difficult conversations on any topic. You’ll gain the skills and summon the courage to step up, speak openly and honestly, and get results that count.

Skills Covered

  • Analyzing elements of a critical conversation
  • Understanding your physiological response and when emotional hijacking occurs
  • Recognizing your default mode under stress and your preferred conflict style
  • Practicing tools to deal with various emotional responses
  • Examining your beliefs and self-fulfilling tendencies
  • Identifying remedies to manage critical conversations when they get off track
  • Preparing for and practicing different types of critical conversations
  • Diagnosing and addressing problems while having critical conversations
  • Practicing having critical conversations “on the fly”

Prerequisites

There is no prerequisites required to attend this course.

Target Audience

Anyone who wants to be better prepared to manage critical conversations that can have a significant impact on relationships at work.

Course Curriculum

Module 1: Learning Objectives

  • Identify Situations That Require Critical Conversations and Plan for Them Accordingly
  • Determine the Best Conflict Management Strategy to Deal with a Given Critical Conversation
  • Self-Monitor Your Reaction and Keep Calm During Critical Conversations
  • Develop Strategies for Getting a Critical Conversation Back on Track

Module 2: What Is a Critical Conversation?

  • Identify Types of Conversations That Are Most Challenging
  • Define the Elements of a Critical Conversation
  • Analyze Your Experience

Module 3: Managing Emotional Responses

  • Understand Your Physiological Response Under Stress
  • Recognize Your Default Response to Stress
  • Understand Conflict Modes
  • Recognize Your Preferred Conflict Mode

Module 4: Understanding the Critical Conversation

  • Determine Goals for Your Critical Conversations
  • Identify the Types and Sources of Conflict
  • Keep a Conversation On-Track
  • Utilize Effective Communication Skills During a Critical Conversation
  • Practice Effective Listening to Ensure a More Successful Outcome

Module 5: Preparing for Critical Conversations

  • Identify Factors to Consider When Deciding How to Proceed with a Critical Conversation Using a Critical Conversation Model
  • Choose the Appropriate Conflict Mode for the Situation
  • Visualize Your Desired Outcome for Each Conversation
  • Anticipate Others’ Reactions in Critical Conversations

Module 6: When a Critical Conversation Catches You Off Guard

  • Keep Calm When Confronted with an Unexpected Critical Conversation
  • Recognize and Deal with “Hot Buttons”
  • Turn a Negative Situation into a Positive One Through Reframing
  • Draw Out Underlying Concerns with Questions
  • Problem-Solve to Come Up with Acceptable Trade-Offs in a Critical Conversation

Dates & Locations

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There’s no intakes scheduled for this course at the moment!

For enquiries, please contact our reps.

Exam & Certification

This course is not associated with any Certification.

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