Ignite commitment and help your employees reach their greatest potential through emotional intelligence.

Why does emotional intelligence (EI) matter? Because at the core of every outstanding leader are the abilities to connect, achieve, inspire and act with resilience. Now you can learn to apply the best practices of an emotionally intelligent leader and give yourself a winning edge.

Overview

Emotional Intelligence helps you create and sustain unique opportunities and more impactful relationships.

This AMA-2133: Leading with Emotional Intelligence course uses an integrated competency approach to help you develop this crucial skill. You’ll get hands-on opportunities to practice and apply methods for consistently using EI as a leader. Attend this seminar so you can influence and motivate your organization’s workforce to new heights of achievement.

Learn more about the essential soft skills in IT industry through this blog: Developing Soft Skills for IT Success in Malaysia

Skills Covered

  • Recognize and Consciously Use Emotional Data to Create and Maintain Productive Workplace Relationships and Team Environments
  • Manage and Adapt Emotional Behaviors That Impact Leading in a Variety of Work-Based Situations
  • Integrate Empathy to Promote Strong Relationships
  • Apply Collaborative, Inclusive, and Creative Communication Practices
  • Gain Emotional Insights to Understand and Implement Change with Others
  • Implement Emotionally Intelligent Motivation Skills to Achieve Team Results

Prerequisites

None

Target Audience

Senior managers and leaders who need to create a healthy, productive workplace and organizational culture by enhancing their overall effectiveness through EI.

Course Curriculum

Module 1: The Voices of Effective Leaders – Past and Present

  • Describe typical situations requiring specific leadership communication skills and assess how well you use the language of leadership in these situations
  • Identify five traits of effective leadership communication and assess how well you demonstrate those traits

Module 2: Finding Your Leadership Voice

  • Learn the two components of a leader’s voice
  • Describe several leadership communication styles and describe your dominant style

Module 3: Crafting Compelling Messages That Inspire Action and Produce Results

  • Pinpoint the desired results of your leadership message by using a results matrix
  • Shape your leadership message

Module 4: Setting the Stage for Powerful Communication

  • Pick the right forum for leadership communications and create a winning setting for your key messages
  • Overcome stage fright and communication anxiety

Module 5: Taking the Lead

  • Generate presence and charisma that command respect
  • Send clear messages that maximize audience understanding

Module 6: Setting the Direction You Want Others to Travel

  • Communicate a clear mission and inspire vision and values
  • Delegate authority in ways that prompt others to take responsibility

Module 7: Influencing and Inspiring Others into Action

  • Identify the factors that demotivate
  • Light a fire in the hearts of others

Module 8: Coaching, Counseling and Mentoring for Improved Performance

  • Stimulate and guide authentic coaching, counseling and mentoring sessions

Module 9: Addressing Tough and Touchy Topics in Ways That Defuse Tension

  • Handle conflict and hostile disputes

Dates & Locations

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Exam & Certification

None

Training & Certification Guide

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Focusing skill-by-skill on P.E.O.P.L.E. (Professionalism, Empathy, Optimism, Partnering, Loyalty and Empowering) this AMA-2128: Achieving Leadership Success Through People seminar can help anyone in a position of leadership to better demonstrate caring as well as courage, and to use a P.E.O.P.L.E. approach to achieve maximum results.

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Join your peers in this course to craft your own leadership style, build an extraordinary team and master the competencies of effective executive leadership.

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AMA-7835: Leading Effective Virtual Meetings

This program will equip you with the skills necessary to lead meetings for maximum engagement while creating clarity, purpose and value. You’ll also learn how to effectively participate in meetings, making your voice heard while observing proper virtual etiquette.

TMY-SS01: Managing with VUCA – New Norm Leadership

VUCA stands for volatility, uncertainty, complexity, and ambiguity. It describes the situation of constant, unpredictable change that is now the norm in certain industries and areas of the business world. VUCA demands that you avoid traditional, outdated approaches to management and leadership, and day-to-day working.

 

Developing Soft Skills for IT Success in Malaysia

Navigating the IT sector in Malaysia requires more than technical skills; it demands strong soft skills it Malaysia. This article outlines the key soft skills necessary for IT professionals in Malaysia to excel and provides insights into how to cultivate them effectively.

The Power of Effective Communication in Malaysia’s IT Projects

The article emphasizes the significance of effective communication in ensuring the success of IT projects in Malaysia. It highlights essential communication skills such as using clear and concise language, practicing active listening, and maintaining cultural awareness. The article also explores overcoming communication barriers through project management tools and messaging applications.

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