Move your team to higher performance.
Master challenging situations with proven tools and techniques. Learn to communicate with authenticity, clarity and precision and flex your management and personal style for impactful work relationships.
Overview
Are you ready to develop a high-performance team and get more done? Resolve team conflict using emotional intelligence and get more from your team by adapting your management style to every situation.
You’ll learn how to:
- Motivate every member of your team—even if they don’t share your values
- Use positive and corrective feedback to turn problem employees around and maximize productivity
- Apply the most relevant conflict resolution style to eliminate friction
You’ll also get:
- Practice adapting your style using case studies
- Personal feedback from the instructor and peers
- Pre- and post-seminar assessments
- Tune-up materials to review what you’ve learned after the event
- And additional resources to maximize your training goals
Skills Covered
The Experience of Being a Manager in Today’s Organization
- Recognizing how economic and social trends have changed the manager’s role
- Defining “successfully managing people”
- Discussing and illustrating specific challenges you face when motivating others in today’s organizations
Values, Ethical Leadership and Organizational Culture
- Defining “values” and recognizing their source
- Identifying ways in which values impact work life and productivity
- Defining “ethics” and setting ethical standards for employees
- Understanding your role in creating and sustaining the organization’s culture
Personal Styles: DiSC
- Determining your own personal profile (disc profile)
- Delving into the strengths and limitations of your disc profile
- Using behavioral cues to determine others’ personal style
- Gaining insight into how to more effectively work with other personal styles
Motivating Those You Manage
- Distinguishing between pre-motivators, demotivators and motivators
- Tailoring your motivational efforts to individual employees and situations
- Applying motivational strategies when delegating responsibilities and/or tasks to an individual
Communication Skills for Managers
- Using techniques of active listening to gain critical information
- Effectively using positive and corrective feedback
- Dealing with difficult employees
Emotional Intelligence
- Describing the competencies of emotional intelligence
- Assessing your own level of emotional intelligence
- Developing a strategy for improving your emotional intelligence
Prerequisites
There is no prerequisites required to attend this course.
Target Audience
Managers and individuals with management responsibilities whose success depends on managing people successfully through clear communication, a cooperative attitude, and commitment to shared goals.
Module 1: Learning Objectives
- Appreciate How the Role of Manager Has Changed in Today’s Organizations
- Recognize the Role of Values in Managing People
- Describe the Importance of Ethical Leadership
- Identify How Your Organization’s and Workgroup’s Culture Shapes the Behavior of the People You Work With
- Assess Your Management and Personal Style and Adjust It to Different Situations
- Adopt the Approach Needed to Motivate Different Types of People
- Communicate Effectively with Those You Manage
- Apply the Principles of Emotional Intelligence to Achieve Greater Effectiveness
- Use Feedback to Improve Performance and Manage Difficult Employees
Module 2: Being a Manager in Today’s Organization
- Recognize How Economic and Social Trends Have Changed the Manager’s Role
- Define “Successfully Managing People”
- Discuss and Illustrate Specific Challenges You Face When Motivating Others in Today’s Organization
Module 3: Organizational Culture and Ethical Leadership
- Define “Values” and Recognize Their Source
- Identify Ways in Which Values Impact Work Life and Productivity
- Identify the Values Conflicts in Yourself, in Others, and in the Organization
- Recognize How Values Inform an Organization’s Culture
- Define “Ethics” and Recognize the Manager’s Role in Setting Ethical Standards for Employees
Module 4: Personal Styles: DiSC®
- Determine Your Own Personal Profile (DiSC® Profile)
- Gain Insight in to the Strengths and Limitations of Your DiSC® Profile
- Use Behavioral Cues to Determine Others’ Personal Styles
- Gain Insight into How to More Effectively Work with Other Personal Styles
Module 5: Motivating Those You Manage
- Define “Motivation” and Identify the Important Factors in Motivation and Employee Engagement
- Understand Pre-Movitators, Demotivators, and Motivators
- Differentiate Between Motivation and Engagement
- Tailor Your Motivational Efforts to Individuals and Situations
- Employ Motivational Strategies to Delegate for Engagement
Module 6: Delegation
- Identify the Different Delegation Styles, and Recognize How and When to Use the Guidelines
- Evaluate Employees and Situations, and Determine the Appropriate Delegation Style
- Appreciate the Importance of Openness to Trying New Delegation Styles with Employees, as Appropriate
Module 7: Communication Skills for Managers
- Use Positive Feedback to Improve Employee Commitment and Strengthen the Team
- Effectively Deliver Corrective Feedback
- Deal with Difficult Employees
Module 8: Emotional Intelligence
- Define “Emotional Intelligence”
- Describe the Competencies of Emotional Intelligence
- Develop a Strategy for Improving Your Emotional Intelligence
- Manage and Adapt the Emotional Behaviors You Exhibit That Impact Your Leadership and the Team Environment
- Integrate Empathy to Promote Strong Relationships
Exam & Certification
This course is not associated with any Certification.
Training & Certification Guide
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