American Management Associate - AMA Training and Certification
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Build a bridge between workplace communication and business relationships.

Upholding positive interpersonal communication skills and business relationships among colleagues, subordinates and superiors is the key to maintaining a successful work environment.

Strong working relationships are essential to success. Whether you’re interacting with co-workers, senior managers, direct reports or clients, you must develop the skills to navigate different personalities and challenging situations.

Learn real-world skills and practice and apply what you learn in AMA’s instructor-led interpersonal skills training. Get expert and peer feedback in these experiential training sessions. Recognize the importance of body language, explore persuasion and influence techniques, enhance negotiation skills, and much more. Learn with guidance from our expert AMA faculty—in live online or in-person training sessions—so you can achieve better results in a positive, congenial workplace.

Home » Courses » American Management Association » Interpersonal Skills

Build a bridge between workplace communication and business relationships.

Upholding positive interpersonal communication skills and business relationships among colleagues, subordinates and superiors is the key to maintaining a successful work environment.

Strong working relationships are essential to success. Whether you’re interacting with co-workers, senior managers, direct reports or clients, you must develop the skills to navigate different personalities and challenging situations.

Learn real-world skills and practice and apply what you learn in AMA’s instructor-led interpersonal skills training. Get expert and peer feedback in these experiential training sessions. Recognize the importance of body language, explore persuasion and influence techniques, enhance negotiation skills, and much more. Learn with guidance from our expert AMA faculty—in live online or in-person training sessions—so you can achieve better results in a positive, congenial workplace.

Build a bridge between workplace communication and business relationships.

Upholding positive interpersonal communication skills and business relationships among colleagues, subordinates and superiors is the key to maintaining a successful work environment.

Strong working relationships are essential to success. Whether you’re interacting with co-workers, senior managers, direct reports or clients, you must develop the skills to navigate different personalities and challenging situations.

Learn real-world skills and practice and apply what you learn in AMA’s instructor-led interpersonal skills training. Get expert and peer feedback in these experiential training sessions. Recognize the importance of body language, explore persuasion and influence techniques, enhance negotiation skills, and much more. Learn with guidance from our expert AMA faculty—in live online or in-person training sessions—so you can achieve better results in a positive, congenial workplace.

  • 2 Days ILT, VILT

    In today’s world, innovation is key to success.

    We know that in order to be successful, you need to be constantly innovating. That’s why our AMA-2034: Innovation and Design Thinking Certificate Program is designed to help you do just that. Sign up now and get started on your path to innovation!

    Using a proven process to drive innovation, you will work in small teams to visualize outcomes and challenge assumptions. You’ll learn a proven, repeatable, creative and collaborative problem-solving method that you can use to reframe problems and generate more rapid, empathetic and innovative products and services.

    Enroll in our course today and get innovative!

  • 2 Days ILT, VILT

    Communication is key to maintaining productivity and achieving success in the workplace.

    Stories have the power to engage others on an emotional level, making them more receptive to our message. They can also help to build empathy and understanding, two essential ingredients for effective workplace communication. In addition, stories can be used to highlight commonalities and shared experiences, fostering a sense of unity and cooperation.

    This AMA-2102: AMA: Storytelling Power: Secrets for Exceptional Communication live virtual seminar will show you how to craft engaging and motivating stories that can spark commitment and passion throughout your organization—and grow your professional influence.

    Get ready to create your most inspiring messages and convey them with true conviction.

    Learn more about the essential soft skills in IT industry through this blog: Developing Soft Skills for IT Success in Malaysia

  • 2 Days VILT

    Financial skills are fundamental to any managerial position. Learn how to think finance, and you’ll expand your career opportunities. From accruals to write-offs to receivables and payables, this workshop shows non-financial managers the concepts, tools, and techniques that can help make each decision pay off—on the job and on the bottom line.

  • 2 Days ILT, VILT

    Are you ready to develop a high-performance team and get more done? Resolve team conflict using emotional intelligence and get more from your team by adapting your management style to every situation.

    You’ll learn how to:

    • Motivate every member of your team—even if they don’t share your values
    • Use positive and corrective feedback to turn problem employees around and maximize productivity
    • Apply the most relevant conflict resolution style to eliminate friction

    You’ll also get:

    • Practice adapting your style using case studies
    • Personal feedback from the instructor and peers
    • Pre- and post-seminar assessments
    • Tune-up materials to review what you’ve learned after the event
    • And additional resources to maximize your training goals
  • 2 Days ILT, VILT

    Whether you’re dealing with bosses, colleagues, staff members or senior management, the ability to win respect, influence people and cultivate cooperation is absolutely essential to career success. In this persuasive skills training, you’ll focus on the key elements of influencing others when there is lack of authority—personal power, persuasion and negotiation.

    Learn how to influence people by building your power base using the Personal Power Model…understand exchange and reciprocity (the first steps in the influence process) …adapt communication style to build credibility…persuade with a framework of discovery, preparation and dialogue…master the key components of negotiation.
    You’ll practice persuasive communication and other influencing techniques right from day one through the final activity—and enhance your learning with videos, exercises, assessment tools and group discussions.

  • AMA-2533: Critical Thinking

    RM2,400.00RM2,900.00
    2 Days ILT, VILT

    Feeling overwhelmed? What if you could learn a process for thinking to make better decisions and create better solutions? In this course, you’ll learn and practice techniques to generate breakthrough ideas and solve your most pressing problems. You’ll also discover how to ask the right questions, challenge assumptions and see others’ viewpoints with clarity.

    You’ll learn how to:

    • Translate abstract ideas into tangible results
    • Evaluate ideas and adjust assumptions
    • Solve problems based on credible evidence
    • Make dramatically better decisions

    You’ll also receive:

    • The “My Thinking Styles” assessment, which gauges your thinking style preferences
    • A personalized development report with your individual results and areas for development
    • AMA’s Critical Thinking Model, with an action plan for implementing critical thinking and decision-making skills back at work
    • Pre- and post-seminar assessments
    • Tune-up materials to review what you’ve learned after the event
    • A skill-enabling toolkit, downloadable from the AMA Learning Portal

    Learn more about the essential soft skills in IT industry through this blog: Developing Soft Skills for IT Success in Malaysia

  • 1 Day ILT, VILT

    Biases play out in the workplace through micro-messaging, micro-aggression and micro-inequities—subtle behaviors that generally go unnoticed—and therefore result in the exact opposite of inclusion. People become marginalized, are not listened to or valued, and can miss out on opportunities to be heard and to advance their career.

    Through awareness-building discussions and activities, role-plays and unconscious bias case studies, this course will help you better understand bias and discover practical strategies that can help you and your colleagues avoid bias and leverage the power of a more positive, inclusive work environment.