Overview
Unlock Your Potential: Embrace the Future with the Microsoft 365 Certified: Exchange Online Support Engineer Certification.
This course teaches you how to solve a broad range of problems that can arise in organizations using Microsoft Exchange Online.
In this Troubleshoot Microsoft Exchange Online course, you’ll troubleshoot many aspects of Microsoft Exchange Online, including mail flow, compliance, recipient problems, and cloud/on-premises hybrid configurations.
Embrace the opportunity to elevate your career to the next level with the Microsoft 365 Certified: Exchange Online Support Engineer Specialty certification. It’s not just a testament to your technical expertise, but it also reflects your commitment to delivering the highest level of support and service in today’s dynamic digital landscape. With Microsoft 365, become the solution that every modern enterprise needs.
Skills Covered
- Troubleshoot problems with mail flow
- Troubleshoot message filtering in inboxes and Microsoft Defender for Office 365
- Troubleshoot compliance and retention issues
- Troubleshoot encryption, auditing, and journaling
- Troubleshoot desktop Outlook clients
- Troubleshoot issues with mobile devices
- Troubleshoot Exchange Online configuration issues
- Troubleshoot hybrid and migration issues
Who Should Attend
The audience for this course is current or aspiring support engineers who work with customers and other stakeholders to understand the details of any Microsoft Exchange Online issues. They also interact with administrators and peers that work with other related technologies to troubleshoot and resolve issues.
Job role: Support Engineer
Course Curriculum
Prerequisites
Before attending this course, students must have:
- Experience with PowerShell and the Exchange PowerShell module.
- Significant experience deploying, managing, and troubleshooting Exchange environments.
Course Modules
Exam & Certification
Microsoft Certified: Troubleshooting Microsoft Exchange Online
Candidates for this exam identify, troubleshoot, and resolve issues with Microsoft Exchange Online, hybrid Exchange environments, and related Exchange components, technologies, and services.
Candidates work with customers and other stakeholders to understand the details of any issues. They also interact with administrators and peers that work with other related technologies.
Candidates should have experience with PowerShell and the Exchange PowerShell module. The support engineer should also have significant experience deploying, managing, and troubleshooting Exchange Online environments.
