Overview
In this MD-100T00: Windows Client course, students will learn how to support and configure Windows desktops in an organizational environment. Students will develop skills that include learning how to install, customize, and update Windows 10 and later operating systems. Students will learn how to managing storage, files, and devices as well as how to configure network connectivity for Windows.
Students will also learn how to secure the Windows OS and protect the data on the device. Finally, students will learn how to manage and troubleshoot Windows clients.
Skills Covered
After completing this module, students will be able to:
- Install and customize Windows 10
- Configure Updates for Windows.
- Configure devices and drivers for Windows.
- Configure storage for Windows.
- Configure network and remote management settings in Windows.
- Configure and manage browsers and applications in Windows.
- Configure account access and authentication.
- Configure file and folder permissions.
- Describe methods for securing Windows 10, common threats and methods for mitigating against them.
- Troubleshoot Windows and application installations.
- Troubleshoot hardware and driver issues.
- Troubleshoot file issues and perform recoveries.
Who Should Attend
Candidates for this exam are IT professionals who perform installation, configuration, general local management and maintenance of Windows 10 core services. Candidates may also be familiar with enterprise scenarios and cloud-integrated services.
This course along with MD-101T00: Managing Modern Desktops prepares candidates for the Microsoft 365 Certified: Modern Desktop Administrator Associate certification.
Candidates are required to pass both the MD-100 and MD-101 associated exams. The MD-100 exam measures your ability to accomplish the following technical tasks: deploy Windows; manage devices and data; configure storage and connectivity; and maintain Windows.
Meanwhile, the MD-101 exam measures your ability to accomplish the following technical tasks: deploy and upgrade operating systems; manage policies and profiles; manage and protect devices; and manage apps and data.
Course Curriculum
Prerequisites
- Basic understanding of computer networks and hardware concepts.
- Basic understanding of OS and Application concepts.
- Experience with using the Windows OS.
Download Course Syllabus
Course Modules
This module describes the new features in Windows and provides guidance with respect to navigating and customizing the user interface.
Learning objectives
After completing this lesson, you will be able to:
- Describe Windows 10 and Windows 11.
- Explain the new features available in Windows.
- Explain the benefits of using the Windows client for small and medium-sized organizations.
- Discuss managing the Windows client in an enterprise environment.
- Describe the elements of the new Windows 10 and 11 user interfaces.
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
This module introduces the different editions of Windows, the features of each, and describes why and when you might select a specific Windows edition. This module also covers methods for installations.
Learning objectives
After completing this module, you will be able to:
- Explain the differences between the different editions of Windows.
- Select the most suitable Windows device for your needs.
- Describe the minimum recommended hardware requirements for installing Windows 10 and 11.
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
In this module, you will also learn about the different processes and methods for installing Windows 10 and later.
Learning objectives
After completing this module, you will be able to:
- Describe the options available for installing and deploying the Windows client. -Understand the process of installing the Windows client.
- Describe the methods of activation for the Windows client.
- Describe the factors to consider in a new machine deployment.
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
This module examines the fundamentals of upgrading and migrating processes for a single Windows device.
Learning objectives
After completing this module, you will be able to:
- Describe the process of upgrading to a newer version of Windows.
- Describe the factors to consider when deciding to upgrade Windows.
- Describe the process of migrating to Windows.
- Understand the considerations when choosing between the upgrade and migration processes.
- Upgrade a Windows device.
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
This module will provide an introduction to the tools and processes for automating and performing large-scale deployments.
Learning objectives
After completing this module, you will be able to:
- Describe the different methods of automated desktop deployments.
- Describe common tools used to perform automated steps.
- Describe how to leverage virtualization in Windows client.
- Configure a Hyper-V virtual machine.
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
In this module, you will learn about the differences between authentication and authorization.
Learning objectives
After completing this lesson, you will be able to:
- Configure a service account.
- Set up a local account.
- Use Credential Manager to manage credentials.
- Describe and configure Windows Hello.
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
This module introduces the management of users and groups using Active Directory, and compares the differences between Active Directory Services and Azure Active Directory.
Learning objectives
After completing this module, you will be able to:
- Describe Active Directory Domain Services.
- Describe Azure Active Directory.
- Describe the differences between Active Directory Domain Services and Azure Active Directory.
- Describe Active Directory Distribution and Security groups.
- Describe the authentication process in Active Directory.
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
This module introduces how User Account Control works and how you can use UAC-related desktop features to reduce security risks.
Learning objectives
After completing this module, you will be able to:
- Describe User Account Control (UAC).
- Explain how UAC works.
- Explain how to configure UAC notification settings.
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
This module examines the process of device restrigration and discusses how to register and enroll devices in Active Directory.
Learning objectives
After completing this module, you will be able to:
- Describe the challenges that BYOD introduces.
- Describe Device Registration and its uses.
- Describe how Device Registration works.
- Describe the infrastructure requirements for Device Registration.
- Describe how to register and enroll a device.
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
This module discusses configuring and customizing some of the common default settings in Windows clients.
Learning objectives
In this module you will learn how to:
- Use advanced startup options.
- Customize desktop settings.
- Describe the various display settings in Windows.
- Configure display options.
- Describe how to manage mobile-device settings in Windows.
- Describe power plans.
- Configure power options.
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
This module describes how administrators can activate Windows clients at scale and use Group Policy and PowerShell to apply configuration settings to groups of Windows clients.
Learning objectives
After this module, you will be able to:
- Deploy customized Start menu configurations
- Describe activation methods
- Describe Active Directory
- Describe the benefits of using Group Policy
- Configure and apply a Group Policy Object
- Describe Windows PowerShell
- Explain how to use Windows PowerShell cmdlets
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
This module introduces device drivers. Student will learn how drivers work and the tools used to manage common peripheral devices such as printers.
Learning objectives
After completing this module, you will be able to:
- Explain the use and importance of device drivers.
- Explain how to manage device peripherals.
- Describe Windows printer features.
- Describe printing components.
- Describe benefits of Type 4 printer drivers.
- Describe how to manage client-side printing.
- Describe how to manage print server properties.
- Install and share a printer.
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
This module explores configuring Windows clients to communicate over IPv4 and IPv6 networks.
Learning objectives
After completing this module, you will be able to:
- Describe IPv4.
- Describe IPv4 subnets.
- Explain the difference between public and private IPv4 addressing.
- Implement automatic IPv4 address allocation.
- Describe the tools available to configure network settings in Windows.
- Describe the tools available to troubleshoot network connections.
- Configure an IPv4 network connection.
- Describe IPv6.
- Explain IPv6 addressing.
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
This module focuses on name resolution in Windows client and the methods used to resolve device names to addresses.
Learning objectives
After completing this module, you will be able to:
- Describe name resolution.
- Describe DNS.
- Explain how to troubleshoot name resolution.
- Configure and test name resolution settings in Windows.
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
This module discusses the various wireless standards and the configuration and support of Windows wireless clients.
Learning objectives
After completing this module, you will be able to:
- Describe wireless technologies.
- Configure wireless settings in Windows.
- Discuss the considerations for implementing wireless networks within organizations.
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
This module explores how Windows clients can connect to resource over public networks using virtual private networks.
Learning objectives
After completing this module, you will be able to:
- Describe how to use VPNs to connect to a remote network.
- Explain how Always On VPN can help remote users connect.
- Discuss the considerations of enabling remote access for your users.
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
This module demonstrates the various tools for connecting remotely to a Windows client.
Learning objectives
After completing this module, you will be able to:
- Describe Remote Desktop in Windows.
- Enable and use Remote Assistance, including Easy Connect.
- Describe Azure Remote Desktop Services.
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
This module describes some of the different storage technologies, including different types of server-based and cloud-based storage. This module will also cover considerations for configuring storage for use in Windows client.
Learning objectives
After completing this module, you will be able to:
- Describe the different ways to access storage.
- Explain the difference between network-attached storage (NAS) and storage area networks (SANs).
- Compare MBR and GUID partition table (GPT) disks.
- Describe how to convert a basic disk to a dynamic disk.
- Describe the tools available for managing disks.
- Describe a simple volume.
- Describe mirrored, spanned, and striped volumes.
- Create volumes, resize, and manage volumes.
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
This module explores file system fragmentation and the tools that you can use to reduce fragmentation. Students will learn how Windows can compress files to take up less space on the hard disk.
Learning objectives
After completing this module, you will be able to:
- Explain the primary characteristics of the Storage functionality in Windows client.
- Describe how to use the Storage functionality.
- Describe how files stored on disks might fragment.
- Describe how to defragment volumes.
- Explain folder compression.
- Describe how to compress folders.
- Describe what disk quotas are.
- Describe how to configure disk quotas.
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
This module explains how to configure and implement the Storage Spaces feature in Windows.
Learning objectives
After completing this module, you will be able to:
- Explain what the Storage Spaces feature is.
- Describe the features of Storage Spaces.
- Discuss in which scenarios to use Storage Spaces.
- Show how to configure Storage Spaces.
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
In this module, you will learn about the differences and benefits of the file systems that Windows client supports.
Learning objectives
After completing this module, you will be able to:
- Describe the features of the FAT file system.
- Explain the features of the NTFS file system.
- Describe the features of the ReFS file system.
- Work with the file systems available in Windows client.
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
This module describes how to control access to files and folders using permissions.
Learning objectives
After completing this module, you will be able to:
- Describe the tools for managing files and folders.
- Describe how to configure file and folder permissions.
- Describe the concept of permission inheritance.
- Implement conditions to limit file and folder access.
- Secure files and folders by using file permissions.
- Use the effective permissions feature.
- Describe how copying and moving files and folders affect permissions.
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
This module examines various methods of sharing folders, along with the effect this has on file and folder permissions when you create shared folders on an NTFS-formatted partition.
Learning objectives
After completing this module, you will be able to:
- Describe shared folders.
- Describe methods for sharing folders.
- Describe the effect of combining file permissions and share permissions.
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
The module examines the various options that enable administrators to protect user files against data loss.
Learning objectives
After completing this module, you will be able to:
- Describe Windows Libraries.
- Describe the capabilities of OneDrive.
- Configure Windows to synchronize files and settings using OneDrive.
- Describe Work Folders and how they contrast to OneDrive.
- Configure a client to use Work folders.
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
In this module, you’ll learn about traditional app-deployment methods, as well as methods that you can use to help to automate app deployment.
Learning objectives
After completing this module, you’ll be able to:
- Differentiate between the types of apps in Windows.
- Describe manual app installation.
- Explain the methods for automating installation of desktop apps.
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
This module explores using Microsoft Store to manage Universal Windows Platform apps.
Learning objectives
After completing this module, you will be able to:
- Describe the Universal Windows apps, Microsoft Store, and Microsoft Store for Business.
- Explain how to manage and restrict access to Microsoft Store.
- Explain how to resolve issues related to Universal Windows apps.
- Explain how to configure assigned access to a Universal Windows app.
- Describe the process of using AppLocker to control Universal Windows apps.
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
This module explores the features of Microsoft Edge and describes how to configure Edge for the common scenarios in an organization.
Learning objectives
After completing this module, you will be able to:
- Describe the features of Microsoft Edge.
- Configure and use Microsoft Edge.
- Discuss the appropriate browser to use in your organization.
- List the productivity features in Microsoft Edge.
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
This module examines the Windows client service module and describes the available methods for applying Windows updates.
Learning objectives
After completing this module, you will be able to:
- Describe the Windows client service model.
- Describe the different Windows service channels.
- Describe the available methods for applying updates to Windows.
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
This module describes the various methods for applying updates to Windows and explains how to configure Windows update in an organization.
Learning objectives
After completing this module, you will be able to:
- Describe the available methods for applying updates to Windows.
- Explain the Windows Update configuration options.
- Explain the Group Policy Object (GPO) settings available for configuring Windows Update.
- Configure Windows Update.
- Describe how to use Windows Server Update Services (WSUS) to provide updates to Windows.
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
In this module, you will learn about malware and common network-related security threats and the steps that you can take to mitigate them.
Learning objectives
After completing this module, you will be able to:
- Describe malware.
- Understand the sources of malware.
- Describe ways of mitigating malware.
- Identify common network-related security threats.
- Describe the methods by which you can mitigate these common security threats.
- Describe tools for securing users identity.
- Describe tools for securing data on Windows.
- Describe tools for securing Windows devices.
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
The module explains how Microsoft Defender can be used to protect against malware and reduce exposure to attacks using a firewall.
Learning objectives
After completing this module, you will be able to:
- Use Microsoft Defender to detect and quarantine malware.
- Describe the purpose of a firewall.
- Describe Windows Defender Firewall functionality.
- Explain network-location profiles.
- Explain the increased functionality of Windows Defender Firewall with Advanced Security.
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
This module explains the benefits of using encryption to protect drives and files against unauthorized access.
Learning objectives
After completing this module, you will be able to:
- Describe the benefits of drive encryption with BitLocker
- Describe the benefits of Encrypted File System
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Students should have experience with using Windows 10 or later.
This module describes how connection security rules can be used to provide additional security to protect data transmitted across networks.
Learning objectives
After completing this module, you will be able to:
- Describe the purpose and functionality of IPsec.
- Describe how to configure IPsec.
- Describe connection security rules.
- Explain authentication options.
- Monitor connections.
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
This module explores additional tools used to provide additional layers of security within an organization.
Learning objectives
After completing this module, you’ll be able to:
- Describe the features and use of the Security Compliance Toolkit
- Describe the features of AppLocker
- Describe methods of securing data in the enterprise
- Describe the benefits and features of Microsoft Defender for Endpoint
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
This module introduces the Enterprise Desktop Support Technician role and describes how an EDST best supports end users, both directly and indirectly, in a Windows client environment.
Learning objectives
After completing this module, you’ll be able to:
- Describe the Enterprise Desktop Support Technician (EDST) job role.
- Describe the desktop support environment.
- Describe how to interact with end users.
- Explain the key stages and terminology of a troubleshooting methodology
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
This module provides information about the operating system’s architecture and supported devices. It also describes the desktop support environment and troubleshooting terminology.
Learning objectives
After completing this module, you will be able to:
- Describe how different form factors and hardware options affect supporting the device.
- Explain the Windows operating system architecture.
- Describe the Windows registry
- Use the Registry Editor tool to change Windows settings.
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
This module introduces the tools for troubleshooting the Windows client operating system and provides guidance on how to use them.
Learning objectives
After completing this module, you will be able to:
- Explain how to use the Task Manager tool.
- Use Event Viewer to identify problems.
- Explain how to use the Reliability Monitor.
- Use the Diagnostics and Recovery Toolset.
- Use the Steps Recorder to record details of a problem.
- Use the Microsoft Management Console
- Understand the Windows Registry
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
This module explores methods and tools for monitoring and troubleshooting Windows client performance issues.
Learning objectives
After completing this module, you will be able to:
- Describe key system components in Windows.
- Describe performance monitoring tools in Windows.
- Explain how to establish a performance baseline.
- Explain how to optimize disk and memory performance in a Windows computer.
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
In this module, you will learn about the Windows file backup and recovery tools.
Learning objectives
After completing this module, you will be able to:
- Explain the Windows file recovery methods and tools.
- Use File History to recover files.
- Describe and use the Previous Versions feature.
- Describe how to configure and use the Azure Backup tool.
- Troubleshoot File Recovery Options.
- Explain how and when to use the Reset this PC tool.
- Explain how to use provisioning packages.
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
This module explores the methods and tools used for troubleshooting application deployment issues.
Learning objectives
After completing this module, you will be able to:
- Describe desktop app deployment methods.
- Discuss desktop app deployment issues.
- Describe Microsoft 365.
- Describe the difference between Microsoft 365 apps and desktop apps.
- Resolve desktop app deployment issues.
- Troubleshoot Windows Installer issues.
- Describe how to use AppLocker to control apps.
- Control desktop app installation with AppLocker policies.
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
This module examines the Windows startup architecture and discusses the methods used to troubleshoot client startup issues.
Learning objectives
After completing this module, you will be able to:
- Describe the Windows startup architecture.
- Explain the repair and recovery options available in Windows.
- Describe the available advanced startup recovery tools.
- Explore the advanced startup environment.
- Describe the System Restore process in Windows.
- Access the Windows System Restore tool to fix the startup environment.
- Describe volume activation considerations.
- Describe the role of the BCD store.
- Describe BCD configuration settings.
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
This module discusses the role of operating system services and how to troubleshoot issues that restrict functionality. This module also discusses resolving issues with signing in to Windows.
Learning objectives
After completing this module, you will be able to:
- Describe operating system services.
- Identify failed services by using Windows tools.
- Explain how to use tools and utilities to disable services.
- Explain how to resolve locked-out accounts.
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
This module focuses on the role of device drivers and troubleshooting problems that pertain to them.
Learning objectives
After completing this module, you will be able to:
- Describe the role and importance of device drivers.
- Manage and troubleshoot device drivers.
- Explain the difference between the staging and installation of device drivers.
- Restrict installation of device drivers by using Group Policy.
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
This module provides an overview of troubleshooting hardware-related problems and discusses specific considerations for using USB and wireless devices on computers that are running Windows.
Learning objectives
After completing this module, you will be able to:
- Describe hardware-related problems.
- Describe the considerations for using USB devices.
- Describe considerations for using wireless devices.
- Explain how you can use built-in diagnostic tools to gather hardware information.
- Determine how to best approach hardware problems.
- Apply the guidelines for troubleshooting hardware-related problems.
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
The module examines the methods for identifying and troubleshooting issues related to the device’s physical hardware.
Learning objectives
After completing this module, you will be able to:
- Apply device-replacement considerations.
- Identify the most vulnerable hardware devices.
- Apply the guidelines for replacing hardware.
- Diagnose memory problems.
- Diagnose and troubleshoot disk problems.
Prerequisites
- Students should have a basic understanding of computer networks and hardware concepts.
- Students should have a basic understanding of OS and Application concepts.
- Students should have experience with using Windows 10 or later.
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Training Options
Exam & Certification
Microsoft 365 Certified: Modern Desktop Administrator Associate.
Modern Desktop Administrators deploy, configure, secure, manage, and monitor devices and client applications in an enterprise environment.
Core capabilities:
- Managing identity, access, policies, updates, and apps
- Collaborate with the M365 Enterprise Administrator to design and implement a device strategy that meets today’s business needs
- Expertly deploy, configure, and maintain Windows 10 and non-Windows devices and technologies
Training & Certification Guide
Modern Desktop Administrators deploy, configure, secure, manage, and monitor devices and client applications in an enterprise environment.
Candidates for this exam are administrators who deploy, configure, secure, manage, and monitor devices and client applications in an enterprise environment. Candidates manage identity, access, policies, updates, and apps.
As an administrator, candidates typically collaborate with the M365 Enterprise Administrator to design and implement a device strategy that meets the business needs of a modern organization.
Candidates must be familiar with M365 workloads and must be proficient and experienced in deploying, configuring, and maintaining Windows 10 and non-Windows devices and technologies.
This exam measures your ability to accomplish the following technical tasks: deploy Windows; manage devices and data; configure storage and connectivity; and maintain Windows. If you passed Exam 70-698 before it expired on March 31, 2019, you only need to take MD-101 to earn the Modern Desktop certification.
- Deploy Windows (15-20%)
- Manage devices and data (25-30%)
- Configure storage and connectivity (15-20%)
- Maintain Windows (30-35%)
Frequently Asked Questions
Earning a Microsoft Certification is globally recognized and industry-endorsed evidence of mastering real world skills. It shows you demonstrate proficiency in keeping pace with technology. It’s a career move that yields many positive results.
Getting a Microsoft Certification is also a great way to break into the tech industry. A Microsoft Certification immediately confers a level of authority and expertise, especially helpful for someone new to the industry.
The number of questions on a certification exam is subject to change as Microsoft make updates to ensure it aligns with current changes in the technology and job role. Most Microsoft Certification exams typically contain between 40-60 questions; and around 60-140 minutes.
Starting June 30 2021, all newly earned role-based and specialty certifications will be valid for one year from the date the certification was earned.
To stay up to date, IT pros are constantly learning and adding skills. The IDC study concluded that Microsoft Learning Partners are well positioned to help organizations achieve their business and learning goals. The IT leaders who were surveyed found the most value from a Learning Partner that provides:
- An end-to-end solution which starts with identifying skill gaps, simplifies the learning experience, and finishes by evaluating how well the Learning Partner met the organization goals.
- Scale, flexibility, and speed to train teams of any size, in any location, amid changing circumstances.
- Value-added services, such as hands-on labs, classroom training, and custom content that help the skills development program succeed.
- High-quality content and delivery, meaning accurate, relevant courseware, top-notch instructors, and a path to certification, if needed.
Achieve more with innovative Office apps, intelligent cloud services, and world-class security on Microsoft 365 with these recommended courses:
MS-100T00: Microsoft 365 Identity and Services
This course covers three central elements of Microsoft 365 enterprise administration – Microsoft 365 tenant and service management, Office 365 management, and Microsoft 365 identity management. In Microsoft 365 tenant and service management, you will examine all the key components that must be planned for when designing your Microsoft 365 tenant
MS-101T00: Microsoft 365 Mobility and Security
This course covers three central elements of Microsoft 365 enterprise administration – Microsoft 365 security management, Microsoft 365 compliance management, and Microsoft 365 device management. In Microsoft 365 security management, you will examine all the common types of threat vectors and data breaches facing organizations today, and you will learn how Microsoft 365’s security solutions address these security threats.
MS-203T00: Microsoft 365 Messaging
Microsoft 365 Messaging Administrators deploy, configure, manage, troubleshoot, and monitor recipients, permissions, mail protection, mail flow, and public folders in hybrid and cloud enterprise environments.
Learn key elements of Microsoft 365 messaging administration in this official 5-days Microsoft 365 certification training course.
MS-500T00: Microsoft 365 Security Administration
Gain expertise required to proactively secure your organization’s Microsoft 365 enterprise and hybrid environments and learn about threat protection technologies to protect your Microsoft 365 environment, respond to threats and enforce data governance with the Microsoft 365 Security Administrator Associate certification.
MS-600T00: Building applications and solutions with Microsoft 365 core services
Learn to design, build, test, and maintain applications and solutions that are optimized for the productivity and collaboration needs of organizations using the Microsoft 365 platform.
This course covers five central elements of Microsoft 365 platform – implementing Microsoft Identity, working with Microsoft Graph, extending and customizing SharePoint, extending Teams, and extending Office.
MS-700T00: Managing Microsoft Teams
In this course, you will learn about various Teams management tools, security and compliance feature for Teams, network requirement for Teams deployment as well as different Teams settings and policies for managing collaboration and communication experience in Teams.
MS-720T00: Microsoft Teams Voice Engineer
In this course, you will learn how to plan, design, configure, maintain, and troubleshoot an integrated communications solution at an organization using Microsoft Teams. The course will cover Teams Phone with Calling Plans, Direct Routing, and Operator Connect, in addition to Teams devices, audio/video conferencing, and voice migration. Students will learn troubleshooting methodologies and how to resolve common telephony and voice problems.
