Overview
The Managing Microsoft Teams course is designed for persons who are aspiring to the Microsoft 365 Teams Admin role. A Microsoft Teams administrator plans, deploys, configures, and manages Microsoft Teams to focus on efficient and effective collaboration and communication in a Microsoft 365 environment.
In this course, you will learn about various Teams management tools, security and compliance feature for Teams, network requirement for Teams deployment as well as different Teams settings and policies for managing collaboration and communication experience in Teams.
Skills Covered
By actively participating in this course, you will learn about the following:
- What is Microsoft Teams and how the components work together
- How to implement Governance, Security and Compliance for Microsoft Teams
- How to prepare an organizations environment for a Microsoft Teams deployment
- How to deploy and manage teams
- Ways of managing collaboration in Microsoft Teams
- Techniques to manage and troubleshoot communication in Microsoft Teams
Who Should Attend
Students in this course are interested in Microsoft Teams or in passing the Microsoft Teams Administrator Associate certification exam.
A Microsoft Teams administrator plans, deploys, configures, and manages Microsoft Teams to focus on efficient and effective collaboration and communication in a Microsoft 365 environment. A Microsoft Teams administrator must be able to plan, deploy, and manage teams, chat, apps, channels, meetings, audio/video conferencing, live events, calling, and Teams certified devices.
A Microsoft Teams administrator has experience integrating Microsoft Teams with SharePoint, OneDrive, Exchange, Microsoft 365 Groups, and other Microsoft, third-party, and custom apps. A Microsoft Teams administrator understands and collaborates with other workloads and roles, such as Network, Voice, Identity, Access, Devices, Licensing, Security, Compliance, Information management, and User Adoption.
Course Curriculum
Prerequisites
- A proficient understanding of basic functional experience with Microsoft 365 services.
- A proficient understanding of general IT practices, including using PowerShell.
The following prerequisites can be met via completion of the following Microsoft official courses:
-
- MS-900T01: Microsoft 365 Fundamentals
- AZ-040T00: Automating Administration with PowerShell
Download Course Syllabus
Course Modules
Learn about Microsoft Teams capabilities, including Teams core workloads and integration with other Microsoft services and platforms. Understand the Teams architecture and Teams certified solutions.
Learning objectives
By the end of this module, you will be able to:
- Describe Microsoft Teams core workloads
- Describe how Microsoft 365 integrates with Teams
- Describe how Microsoft Power Platform integrates with Teams
- Explain the architecture of Microsoft Teams and dependent services
- Describe how Microsoft Teams interacts with SharePoint, One Drive and Exchange
- Describe Teams certified solutions
Prerequisites
- A proficient understanding of basic functional experience with Microsoft 365 services.
- A proficient understanding of general IT practices, including using PowerShell.
Learn how to plan and deploy Microsoft Teams to your organization, including different Teams admin roles, available management tools, and processes to roll out Teams. Understand required licensing and how to deploy Teams clients.
Learning objectives
By the end of this module, you’ll be able to:
- Describe different Teams admin roles
- Explain which management tools are available for Teams
- Plan for Teams rollout
- Understand the importance of a user adoption plan when deploying Teams
- Identify required licensing for Teams
- Deploy Teams clients
Prerequisites
- A proficient understanding of basic functional experience with Microsoft 365 services.
- A proficient understanding of general IT practices, including using PowerShell.
Learn about Teams lifecycle management and governance, including different features to govern Microsoft 365 Groups, ways to assign Teams policies, Teams preview features controls.
Learning objectives
By the end of this module, you will be able to:
- Describe the lifecycle management for Teams
- Plan governance features for Teams
- Configure Microsoft 365 Groups governance features
- Plan the Teams policy assignment for different scenarios
- Create and manage policy packages
- Control Teams preview features for users
- Create and manage team templates and templates policies
Prerequisites
- A proficient understanding of basic functional experience with Microsoft 365 services.
- A proficient understanding of general IT practices, including using PowerShell.
Learn about different reports and dashboards to monitor your Teams environment, including Microsoft 365 and Teams usage reports, Microsoft Productivity Score, Azure AD access reviews, and Microsoft 365 network connectivity dashboard.
Learning objectives
By the end of this module, you will be able to:
- Analyze usage patterns by monitoring Microsoft 365 and Teams usage reports
- Interpret Microsoft Productivity Score
- Manage user access by using Azure AD access reviews
- Assess network readiness by using Microsoft 365 network connectivity dashboard
- Manage Teams notifications and alerts to monitor Teams capabilities and receive alerts
- Manage feedback policies
Prerequisites
- A proficient understanding of basic functional experience with Microsoft 365 services.
- A proficient understanding of general IT practices, including using PowerShell.
Learn about the options to work with external users in Teams and the access controls from different places, including Azure AD, Microsoft 365, Teams, and SharePoint admin centers.
Learning objectives
By the end of this module, you will be able to:
- Explain external access and guest access.
- Describe how to manage external access and guest access.
- Manage external collaboration in Azure Active Directory.
- Manage external collaboration in Microsoft 365.
- Manage external access in Microsoft Teams.
- Manage guest access in Microsoft Teams.
- Manage file sharing in SharePoint
Prerequisites
- A proficient understanding of basic functional experience with Microsoft 365 services.
- A proficient understanding of general IT practices, including using PowerShell.
Learn about different security capabilities for Microsoft Teams, including Conditional Access, multifactor authentication, Safe Attachments, Safe Links, and Cloud App Security.
Learning objectives
By the end of this module, you will be able to:
- Configure Conditional Access and multifactor authentication for Microsoft Teams.
- Configure Safe Attachments for Microsoft Teams.
- Configure Safe Links for Microsoft Teams.
- Examine the Cloud App Security.
- Describe security reports for Microsoft Teams.
- Plan and configure enhanced encryption policies.
Prerequisites
- A proficient understanding of basic functional experience with Microsoft 365 services.
- A proficient understanding of general IT practices, including using PowerShell.
Learn about different compliance capabilities for Microsoft Teams, including sensitivity labels, retention policies, DLP policies, communication compliance, information barrier policy, and eDiscovery.
Learning objectives
By the end of this module, you will be able to:
- Describe how sensitivity labels work and how to configure them.
- Describe how to create retention policies.
- Generate Data Loss Prevention policies to protect against data leakage.
- Deploy communication compliance for reviewing communication.
- Activate the scoped directory search in Teams.
- Describe how information barrier policies work and how to create them.
- Create and manage eDiscovery cases and supervision policies.
- Create and manage compliance recording policies.
- Configure alert policies for events in Microsoft Teams.
Prerequisites
- A proficient understanding of basic functional experience with Microsoft 365 services.
- A proficient understanding of general IT practices, including using PowerShell.
Learn about the network requirements for Microsoft Teams and associated settings, including Network Planner, Quality of Service (QoS), configuration for location-enhanced reports, and Microsoft 365 network connectivity test tool.
Learning objectives
By the end of this module, you will be able to:
- Explain the network requirements of Microsoft Teams.
- Work with the Network Planner tool.
- Utilize the Network Test Companion.
- Describe the required network ports and protocols.
- Configure reporting labels for Microsoft Teams.
- Implement Quality of Service in your environment.
Prerequisites
- A proficient understanding of basic functional experience with Microsoft 365 services.
- A proficient understanding of general IT practices, including using PowerShell.
Learn about creating teams from various approaches and managing teams’ settings and membership. You will also learn how to archive, restore, and delete a team.
Learning objectives
By the end of this module, you will be able to:
- Create new teams
- Create teams from existing resources
- Create an org-wide team
- Manage team settings
- Manage users in a team
- Configure dynamic membership for teams
- Archive, restore from archive, delete, and restore deleted teams
Prerequisites
- A proficient understanding of basic functional experience with Microsoft 365 services.
- A proficient understanding of general IT practices, including using PowerShell.
Learn about different controls for collaboration experiences in Microsoft Teams, including managing channel types, private channel creation, messaging policies, and channel moderation.
Learning objectives
By the end of this module, you will be able to:
- Manage the creation of private channels
- Control the email integration of teams
- Organize the file sharing functions from the Teams client
- Create and modify messaging policies
- Understand how to set up channel moderation in teams
Prerequisites
- A proficient understanding of basic functional experience with Microsoft 365 services.
- A proficient understanding of general IT practices, including using PowerShell.
Learn about different settings and policies to manage Teams apps, including which apps are allowed to install, which apps are pinned to users’ app bar, and whether users can upload custom apps.
Learning objectives
By the end of this module, you will be able to:
- Describe apps, bots, and connectors in Microsoft Teams
- Explore admin settings for Teams apps
- Manage app permission policies
- Configure app setup policies
- Manage custom app policies and settings
- Publish a custom app in Microsoft Teams
Prerequisites
- A proficient understanding of basic functional experience with Microsoft 365 services.
- A proficient understanding of general IT practices, including using PowerShell.
Learn about different meeting solutions in Microsoft Teams, various settings and policies for Teams meetings and live events, and configuration for Audio Conferencing.
Learning objectives
By the end of this module, you will be able to:
- Understand meetings and events in Microsoft Teams
- Set up conference bridges
- Manage meeting policies
- Configure meeting settings
- Manage Live events policies
- Configure Live events settings
- Explain Live events in Microsoft 365
Prerequisites
- A proficient understanding of basic functional experience with Microsoft 365 services.
- A proficient understanding of general IT practices, including using PowerShell.
Learn about the process to deploy and manage Teams devices, including devices selection, required resource accounts, devices provision, and devices management with configuration profiles and device tags, and troubleshooting common issues for Teams Rooms.
Learning objectives
By the end of this module, you will be able to:
- Standardize a Teams Rooms deployment
- Consider the right criteria when analyzing various meeting spaces
- Create the resource account used by Teams Rooms
- Manage device settings and firmware
- Manage configuration profiles
- Manage Teams device tags
Prerequisites
- A proficient understanding of basic functional experience with Microsoft 365 services.
- A proficient understanding of general IT practices, including using PowerShell.
Learn about the calling solutions in Microsoft Teams and how to get and manage phone numbers with Calling Plans. You will also learn to manage voice settings for users.
Learning objectives
By the end of this module, you will be able to:
- Evaluate Teams calling solutions
- Explain how to get phone numbers
- Manage emergency addresses
- Manage phone numbers for users
- Manage voice settings for users
Prerequisites
- A proficient understanding of basic functional experience with Microsoft 365 services.
- A proficient understanding of general IT practices, including using PowerShell.
Learn about various features in the Teams Phone and how to configure those features, including call queues, auto attendants, caller ID, and call park.
Learning objectives
By the end of this module, you will be able to:
- Create and manage resource accounts
- Create and manage call queues
- Create and manage auto attendants
- Configure call park policies
- Configure policies to manage calling capabilities
Prerequisites
- A proficient understanding of basic functional experience with Microsoft 365 services.
- A proficient understanding of general IT practices, including using PowerShell.
Learn about the troubleshooting approaches for audio, video, and client issues in Teams, including collecting appropriate logs and identifying problems with different reports and dashboards.
Learning objectives
By the end of this module, you will be able to:
- Describe key aspects of Teams troubleshooting
- Identify call quality issues with call analytics
- Identify call quality issues with Call Quality Dashboard
- Identify call quality issues with the Direct Routing Health Dashboard
Prerequisites
- A proficient understanding of basic functional experience with Microsoft 365 services.
- A proficient understanding of general IT practices, including using PowerShell.
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Training Options
- ILT: Instructor-Led Training
- VILT: Virtual Instructor-Led Training
Exam & Certification
Microsoft 365 Certified: Teams Administrator Associate
Microsoft Teams Administrators configure, deploy, and manage Office 365 workloads for Microsoft Teams that focus on efficient and effective collaboration and communication in an enterprise environment.
Microsoft Teams Administrators must be able to plan, deploy, and manage Teams: chat, apps, channels, meetings, audio conferences, live events, and calls.
Training & Certification Guide
Candidates for this certification are Microsoft Teams administrators who manage Microsoft Teams to facilitate efficient and effective collaboration and communication in a Microsoft 365 environment.
Candidates for this certification must be able to plan, deploy, configure, and secure Teams chat, apps, channels, meetings, audio/video conferencing, live events, calling, and Microsoft Teams-certified devices.
Candidates should have experience integrating Microsoft Teams with other workloads, including SharePoint, OneDrive, Exchange, Microsoft 365 Groups, Power Platform, and with other Microsoft apps, third-party apps, and custom apps.
A Microsoft Teams Administrator also collaborates other functions, such as networking, telephony, licensing, security, compliance, user adoption, app development, and support.
This exam measures your ability to accomplish the following technical tasks: plan and configure a Microsoft Teams environment; manage chat, teams, channels, and apps; manage calling and meetings; and monitor and troubleshoot a Microsoft Teams environment.
- Plan and configure a Microsoft Teams environment (35-40%)
- Manage chat, teams, channels, and apps (25-30%)
- Manage calling and meetings (15-20%)
- Monitor and troubleshoot a Microsoft Teams environment (10-15%)
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