Overview

The Ultimate Training for Microsoft 365 Collaboration Engineers.

This MS-721T00: Collaboration Communications Systems Engineer training course is designed to give participants the knowledge and skills to become a Collaboration Communications Systems Engineer. Participants should understand the fundamentals of networking, telecommunications, audio/visual and meeting room technologies, identity and access management, and Microsoft Teams.

They will gain hands-on experience configuring and deploying Microsoft Teams Phone, meetings and certified devices including Microsoft Teams Rooms and Surface Hub. The course will also cover how to manage and monitor Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard.

In addition, the course will cover configuring and deploying Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.

This course replaces MS-720T00: Microsoft Teams Voice Engineer which retired on 30 June 2023.

Skills Covered

  • Plan and design collaboration communications systems
  • Configure and manage Teams meetings and events
  • Configure and manage Teams Phone
  • Configure and manage Teams Rooms and devices

Who Should Attend

Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Microsoft Teams Rooms and Surface Hub.

Collaboration Communications Systems Engineers have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, identity and access management.

They are proficient in managing and monitoring Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. They deploy and configure Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.

Collaboration Communications Systems Engineers work with Teams Administrators, Microsoft Identity and Access Administrators, and Microsoft 365 Administrators. In addition, they may work with owners of other workloads, including facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solutions providers.

Job role: Administrator

Course Curriculum

Prerequisites

Before attending this course, students should have general knowledge of the following topics:

  • Microsoft 365 and Microsoft Teams
  • Networking, telecommunications, and audio/visual basics
  • Identity and access management basics

New to Microsoft 365? Consider opting for the MS-900T01: Microsoft 365 Fundamentals certification before opting for this course.

Download Syllabus

Course Modules