Unlock peak organizational performance. The Balanced Scorecard is more than just a measurement system; it’s a powerful management framework that channels the energy, abilities, and knowledge of your entire team toward achieving long-term strategic goals.  

This workshop provides leaders with the tools to move beyond traditional financial metrics, creating a holistic view of the business that drives both current performance and future growth. 

What is The Balanced Scorecard? 

Developed by Robert S. Kaplan and David P. Norton, the Balanced Scorecard complements financial measures of past performance with measures of the drivers of future performance. It provides a comprehensive framework that views organizational performance from four critical perspectives: 

• Financial Performance 
• Customer Knowledge 
• Internal Business Processes 
• Learning and Growth  

The ELAvate! Consultative Selling Skills (CSS) workshop is a two-day, high-impact program designed to equip B2B sales professionals with advanced strategies and communication skills. Its primary goal is to help sales teams differentiate themselves in a competitive market by developing high-trust, long-term customer relationships that advance sales and sustain loyalty. 

The workshop emphasizes practical application, incorporating foundational B2B selling skills with the advanced COIN probing process. It aims to move sales discussions forward through structured processes, overcome customer resistance, and ensure clear next steps for mutual progress. Participants will receive pre- and post-workshop mastery tests, real-time coaching, and practical tools like a CSS Skill Guide Card and a Reusable Pre-Call Planner. 

The CSS workshop is part of the broader ELAvate Sales Suite and boasts features like a proven track record in Bahasa Indonesia, a new Asian version, and content based on research from AchieveGlobal, SPIN, and ELAvate. It is tailored for sales professionals, account managers, and anyone involved in the B2B sales process, whether in-person or virtual. The program promises to help organizations foster stronger customer relationships, improve sales team efficiency, and achieve measurable improvements in sales outcomes.

The ELAvate Sales Coaching Plus (ESC) is an intensive two-day workshop designed for sales managers and leaders aiming to elevate their team’s performance and foster a high-performance sales culture. The program provides a comprehensive framework, practical tools, and proven strategies to transform managers into effective coaches. 

The workshop is structured around four key areas: Why, What, How, and When to Coach. Participants begin by exploring the fundamentals of coaching, understanding its challenges and rewards, and learning how to establish a collaborative sales environment using the ELAvate Ethics. The program then focuses on defining and evaluating superior sales performance using tools like the Salesperson Development Checklist. 

A significant portion is dedicated to hands-on application, where leaders learn to conduct different types of coaching conversations—from giving recognition to providing constructive feedback and handling difficult situations. The course emphasizes actionable coaching, guiding managers on how to implement a formal coaching process, build long-term development plans, and use joint sales calls for focused training. The learning is reinforced through interactive exercises, real-life scenarios, mastery tests, and tools like a skills diary and coaching scorecards to ensure measurable improvements in sales results and team engagement. 

The ELAvate Your Service Skills (ESS) is a comprehensive two-day program designed to transform your team’s approach to customer service and build lasting customer loyalty. In today’s competitive landscape, where exceptional service is a key differentiator, this workshop moves beyond basic protocols to address the core of every interaction. 

The program is built on the proprietary Three Dimensions Framework, which examines the task, the human, and the hidden elements of a service interaction. This holistic approach equips customer-facing professionals and their managers with the essential skills to understand customer needs, manage expectations, and resolve issues effectively. 

Participants will learn how to create positive, memorable “defining moments” in every interaction, handle difficult situations with confidence and empathy, and ultimately turn customer complaints into opportunities for strengthening relationships. The workshop is highly interactive, featuring customized scenarios and a hands-on simulation game to ensure skills are not just learned, but can be applied immediately back in the workplace.