Overview

In your organization, nothing has a more direct impact on profits, competitiveness, and customer loyalty than the quality of problem solving and decision making. Leaders in today’s fast-changing environment must not only know how to analyse problems, but also how to work through the organization to get recommendations accepted. 

This workshop provides a flexible, systematic process for analysing problems, recognizing opportunities, and making high-quality decisions. When used throughout your organization, CPSDM creates a common understanding that facilitates team building, enhances communication, and produces more creative and profitable outcomes, whether tackling complex challenges or making low-risk decisions. 

Skills Covered

Here are the skills covered in the Creative Problem Solving & Decision Making workshop:  

  • Problem Assessment: Learn to clarify vague situations and break down complex problems.
  • Problem Analysis: Accurately describe problems, identify causes, and test conclusions.
  • Information Gathering: Evaluate information quality and use effective communication for data collection.
  • Creativity Stimulation: Utilize techniques to foster innovative thinking and uncover new solutions.
  • Decision Making: Establish goals, evaluate alternatives, involve others, and develop logical implementation plans.

Prerequisites

The participants will receive the Preview book a week before the workshop. Learn and complete the tasks, and bring the book along to the workshop. 

Target Audience

This seminar is appropriate for any leader or professional who is responsible for analyzing problems and making decisions. 

 

Course Curriculum

Module 1: Problem Analysis

  • Introduction 
  • Recognizing a Problem 
  • The Problem Analysis Process 
  • Describe the Problem 
  • Specify What is Occurring Now 
  • Problem Analysis Worksheet 

Module 2: Identify Possible Causes

  • Determine Categories of Causes 
  • Other Categories of Possible Causes 
  • Consider All Possible Causes 

Module 3: Fishbone Diagram – a Problem Analysis Tool

  • What is a Fishbone Diagram 
  • How is a Fishbone Diagram Constructed 
  • Problem Analysis 
  • Select Possible Causes 

Module 4: Five Whys

  • What  
  • Who  
  • Where 
  • When  
  • How
  • Problem Analysis
  • Verify the Causes

Module 5: Criteria for Evaluating Information

  • Evaluating Information (to conclusion) 
  • Application sheet 

Module 6: The Decision Making Process

  • State the Decision Goal  
  • Challenging Assumption to Provide Options 

Module 7: Establish Criteria

  • Identify Decision Criteria 
  • Discriminate Between “Must” and “Wants” 
  • Decision Making 

Module 8: Generate Alternatives

  • Identify Existing Alternatives 
  • Develop New Alternatives 

Module 9: Make the Decision

  • Compare All the Choices Against the Criteria 
  • Identify and Evaluate Risks
  • Select Best Alternative(s)
  • Alternatives Example and Decision Making Matrix  

Workshop Wrap Up

  • Key Insights  
  • Next Steps and OTJ Application  
  • Participant Feedback Questionnaire 
  • Certificates 

Dates & Locations

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Exam & Certification

This course is not associated with any Certification.

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