Eliminate Communication Bottlenecks with CLICA: Secure SSO, Voice Compliance & Unified Messaging.

What you will learn:

  • Configure and trouble-shoot Single Sign-On (SSO), Cisco Unity Connection, Cisco Unity Express
  • Manage Cisco IM & Presence integration, chat rooms, message archiving, call recording & monitoring
  • Customize IM & Presence and Jabber features; integrate Unified Attendant Console Advanced

Who should attend:
Collaboration engineers or administrators preparing for Cisco 300-810 CLICA certification

Certification goal:
Achieve Cisco Certified Specialist – Collaboration Applications Implementation; fulfill a concentration exam requirement for Cisco CCNP Collaboration certification.

Enrol now to strengthen your ability to deploy scalable, secure collaboration apps in real world environments.

Overview

The Implementing Cisco Collaboration Applications (CLICA) training teaches you the knowledge and skills to configure and troubleshoot Single Sign-On (SSO), Cisco Unity Connection and Cisco Unity Express, and Application clients.

Topics covered include streamlining communication procedures, strengthening compliance measures, and enhancing communication systems and devices.

This course also earns you 40 Continuing Education (CE) credits towards recertification.

Skills Covered

After taking this course, you should be able to:

  • Configure Cisco Unity Connection integration
  • Configure and troubleshoot Cisco Unity Connection and Cisco Unity Connection call handlers
  • Configure and troubleshoot Cisco Unity Express
  • Describe SSO for Cisco Unified Communications applications
  • Describe how Cisco Jabber and Cisco Unified Communications Manager IM and Presence are integrated with other Cisco or third-party applications
  • Customize the Cisco Unified Communications Manager IM and Presence and Cisco Jabber functionality
  • Configure and troubleshoot Chat rooms and message archiving
  • Troubleshoot Cisco Jabber and Cisco Unified Communications Manager IM and Presence
  • Integrate Cisco Unified Attendant Console Advanced with Cisco Unified Communications Manager and Cisco Unified Communications Manager IM & Presence server
  • Configure call recording and monitoring

Prerequisites

Before taking this offering, you should have:

  • Basic understanding of networking technologies
  • Basic understanding of voice and video
  • Cisco Unified Communications Manager experience including single-site dial plan, single PSTN gateway, and SIP trunks.

The following Cisco courses can help you gain the knowledge you need to prepare for this course:

Target Audience

This course is designed primarily for professionals in the following job roles:

  • Collaboration engineers
  • Collaboration administrators

Course Curriculum

Content Outline

  • Module 1: Cisco Unity Connection Integration
  • Module 2: Cisco Unity Connection Call Handlers
  • Module 3: Cisco Unity Connection Troubleshooting
  • Module 4: SSO for Cisco Unified Communications Applications
  • Module 5: Cisco IM and Presence and Cloud Messaging
  • Module 6: Cisco IM and Presence and Jabber Customization
  • Module 7: Cisco IM and Presence Compliance Message Archiving
  • Module 8: Webex App Troubleshooting
  • Module 9: Cisco Unified Attendant Console
  • Module 10: Call Recording and Monitoring

Lab Outline

  • Discovery 1: Integrate and Set Up Cisco Unity Connection
  • Discovery 2: Configure Cisco Unity Connection Call Handlers
  • Discovery 3: Implement Toll Fraud Prevention
  • Discovery 4: Troubleshoot Cisco Unity Connection Call Handlers
  • Discovery 5: Troubleshoot Cisco Unity Connection
  • Discovery 6: Configure Cisco Unified Communications Manager IM and Presence High Availability
  • Discovery 7: Implement Cisco Jabber
  • Discovery 8: Configure Centralized Cisco Unified Communications Manager IM and Presence
  • Discovery 9: Configure Cisco Unified Communications Manager IM and Presence Service Functionality
  • Discovery 10: Enable Message Archiving and Chat Rooms
  • Discovery 11: Troubleshoot the Cisco Unified Communications IM and Presence Database Connection
  • Discovery 12: Integrate Cisco Unified Attendant Console Advanced
  • Discovery 13: Implement Call Recording and Monitoring Using a SPAN-Based Solution
  • Discovery 14: Implement Cisco Unified Communications Manager Call Recording and Monitoring

Dates & Locations

Let’s make it work for you

Can’t find a date that fits? Need to train your whole team? Looking for a discount?
Speak to one of our learning experts today.

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August 3, 2026 - August 7, 2026

Location: Kuala Lumpur
Modal: ILT
Availability: TBC
Exam:
RM 1350
RM 8500

August 3, 2026 - August 7, 2026

Location: Online
Modal: VILT
Availability: TBC
Exam:
RM 1350
RM 8500

November 2, 2026 - November 6, 2026

Location: Kuala Lumpur
Modal: ILT
Availability: TBC
Exam:
RM 1350
RM 8500

November 2, 2026 - November 6, 2026

Location: Online
Modal: VILT
Availability: TBC
Exam:
RM 1350
RM 8500
Trainocate exam and cert

Exam & Certification

After you pass 300-810 CLICA, you earn the Cisco Certified Specialist – Collaboration Applications Implementation certification, and you satisfy the concentration exam requirement for the CCNP Collaboration certification.

Training & Certification Guide

Technology advances are enabling new collaboration applications and businesses
that connect everything—people, devices, machines, and applications. With intent-based networking, collaboration teams can take advantage of automation to scale their infrastructure. But to capitalize on these opportunities, today’s collaboration professionals need a broader range of skills and deeper focus in strategic technology areas. The CCNP Collaboration certification program gives you exactly that breadth and depth.

We designed the CCNP Collaboration certification to help you prove your skills in the
ever-changing landscape of collaboration technologies. The certification covers core technologies and a collaboration focus area of your choice. You choose where you want to focus. You choose where to take your career.

Among the industry’s most widely recognized and respected certifications, CCNP sets you apart. It tells the world you know what you are doing. In addition, completing any CCNP certification exam earns you a Cisco® Specialist certification, so you get recognized for your  accomplishments along the way.

  • Show the world you know your stuff with a high-value certification
  • Customize your certification to your technical focus
  • Position yourself for advancement in the fast-paced world of collaboration technologies
  • Add collaboration automation skills to your areas of expertise
  • Earn a Specialist certification for passing any CCNP exam – core or concentration
  • Qualify for the CCIE Collaboration exam by passing the CCNP core exam
  • Link that CCNP certification badge to all your social media profiles

The CCNP Collaboration certification program prepares you for today’s professional-level job roles in collaboration technologies. One of the industry’s most respected certifications, CCNP validates the core knowledge you need while providing the flexibility to choose a focus area.

To earn CCNP Collaboration, you pass two exams: a core exam and a concentration exam of your choice.

  • The core exam, Implementing and Operating Cisco Collaboration Core Technologies v1.0
    (350-801 CLCOR), focuses on your knowledge of collaboration infrastructure including infrastructure and design, protocols, codecs, endpoints, Cisco IOS® XE gateway and media resources, Call Control, QoS, and collaboration applications. You can prepare for this exam by taking the training course, Implementing and Operating Cisco Collaboration Core Technologies (CLCOR).
  • Concentration exams focus on emerging and industry-specific topics such as applications, call control and mobility services, cloud and edge solutions, and automation. You can prepare for concentration exams by taking corresponding Cisco training courses. Choose your CCNP Collaboration concentration exam from these options:

– Implementing Cisco Collaboration Applications (300-810 CLICA)
– Implementing Cisco Advanced Call Control and Mobility Services (300-815 CLACCM)
– Implementing Cisco Collaboration Cloud and Edge Solutions (300-820 CLCEI)
– Automating and Programming Cisco Collaboration Solutions (300-835 CLAUTO)

The CCNP Collaboration certification and training program provides real-world, job-focused skills in key areas. CCNP Collaboration validates the knowledge you need to excel in your job.

This exam tests your knowledge of collaboration applications, including:

  • Single sign-on
  • Cisco Unified IM and Presence
  • Cisco Unity Connection and Cisco Unity Express
  • Application clients

Frequently Asked Questions

This course will help you:

  • Learn to implement and troubleshoot voice mail and Interactive Voice Response (IVR) solutions using Cisco Unity Connections and Cisco Unity Express
  • Prepare for the 300-810 CLICA exam

The 300-810 CLICA exam certifies your knowledge and skills related to collaboration applications, including SSO, Cisco Unified IM and Presence, Cisco Unity Connection, Cisco Unity Express, and application clients.

After you pass 300-810 CLICA, you earn the Cisco Certified Specialist – Collaboration Applications Implementation certification, and you satisfy the concentration exam requirement for the CCNP® Collaboration certification.

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