Official Cisco hands-on training for network engineers to deploy, configure, and troubleshoot Cisco collaboration infrastructure.

What you will gain:

  • Understand collaboration solution architecture, signaling protocols (SIP, H323, MGCP, SCCP)
  • Configure CUCM with LDAP; provisioning; media resources; call control; gateway and endpoint setup
  • Troubleshoot QoS issues and deploy codecs, design ACLs and dial plans

Who should enroll:
Network administrators, engineers, systems engineers.

Certification goal:
Aligned with Cisco 350-801 CLCOR core exam and prepares learners for the Cisco CCNP Collaboration certification​.

Trainocate Malaysia is a HRD Corp Training Provider. Delivered locally in Malaysia by Cisco certified instructors with live hands-on labs and real-world case studies.

Overview

The Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) course helps you prepare for advanced-level roles focused on implementation and operation of Cisco collaboration solutions.

You will gain the knowledge and skills needed to implement and deploy core collaboration and networking technologies, including infrastructure and design, protocols, codecs, and endpoints, Cisco Internetwork Operating System (IOS®) XE gateway and media resources, call control, Quality of Service (QoS), and additional Cisco collaboration applications.

This course earns you 64 Continuing Education (CE) credits towards recertification.

This course will help you:

  • Integrate and troubleshoot Cisco Unified Communications Manager with Lightweight Directory Access Protocol (LDAP) for user synchronization and user authentication
  • Implement Cisco Unified Communications Manager provisioning features
  • Configure and troubleshoot collaboration endpoints

Skills Covered

  • Describe the Cisco Collaboration solutions architecture
  • Compare the IP Phone signaling protocols of Session Initiation Protocol (SIP), H323, Media Gateway Control Protocol (MGCP), and Skinny Client Control Protocol (SCCP)
  • Integrate and troubleshoot Cisco Unified Communications Manager with LDAP for user synchronization and user authentication
  • Implement Cisco Unified Communications Manager provisioning features
  • Describe the different codecs and how they are used to transform analog voice into digital streams
  • Describe a dial plan and explain call routing in Cisco Unified Communications Manager
  • Describe cloud calling using the on-premises local gateway option through Webex by Cisco
  • Configure calling privileges in Cisco Unified Communications Manager
  • Implement toll fraud prevention
  • Implement globalized call routing within a Cisco Unified Communications Manager cluster
  • Implement and troubleshoot media resources in Cisco Unified Communications Manager
  • Implement and troubleshoot Webex Calling dial plan features in a hybrid environment
  • Deploy the Webex app in a Cisco Unified Communications Manager environment and migrate from Cisco Jabber to Webex app
  • Configure and troubleshoot Cisco Unity Connection integration
  • Configure and troubleshoot Cisco Unity Connection call handlers
  • Describe how Mobile Remote Access (MRA) is used to allow endpoints to work from outside the company
  • Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic
  • Define QoS and its models
  • Implement classification and marking
  • Configure classification and marking options on Cisco Catalyst switches

Prerequisites

Before taking this offering, you should have:

  • Working knowledge of fundamental terms of computer networking, including LANs, WANs, switching, and routing
  • Basics of digital interfaces, Public Switched Telephone Networks (PSTNs), and Voice over IP (VoIP)
  • Fundamental knowledge of converged voice and data networks and Cisco Unified Communications Manager deployment

Target Audience

  • Students preparing to take the CCNP Collaboration certification
  • Network administrators
  • Network engineers
  • Systems engineers

Course Curriculum

Course Outline

  • Module 1: Cisco Collaboration Solutions Architecture
  • Module 2: Call Signaling over IP Networks
  • Module 3: Cisco Unified Communications Manager LDAP
  • Module 4: Cisco Unified Communications Manager Provisioning Features
  • Module 5: Exploring Codecs
  • Module 6: Dial Plans and Endpoint Addressing
  • Module 7: Cloud Calling Hybrid Local Gateway
  • Module 8: Calling Privileges in Cisco Unified Communications Manager
  • Module 9: Toll Fraud Prevention
  • Module 10: Globalized Call Routing
  • Module 11: Media Resources in Cisco Unified Communications Manager
  • Module 12: Webex Calling Dial Plan Features
  • Module 13: Webex App
  • Module 14: Cisco Unity Connection Integration
  • Module 15: Cisco Unity Connection Call Handlers
  • Module 16: Collaboration Edge Architecture
  • Module 17: Quality Issues in Converged Networks
  • Module 18: QoS and QoS Models
  • Module 19: Classification and Marking
  • Module 20: Classification and Marking on Cisco Catalyst Switches

Lab Outline

  • Discovery 1: Use Certificates
  • Discovery 2: Configure IP Network Protocols
  • Discovery 3: Configure and Troubleshoot Collaboration Endpoints
  • Discovery 4: Troubleshoot Calling Issues
  • Discovery 5: Configure and Troubleshoot LDAP Integration in Cisco Unified Communications Manager
  • Discovery 6: Deploy an IP Phone Through Auto and Manual Registration
  • Discovery 7: Configure Self-Provisioning
  • Discovery 8: Configure Batch Provisioning
  • Discovery 9: Configure Regions and Locations
  • Discovery 10: Implement Endpoint Addressing and Call Routing
  • Discovery 11: Configure Calling Privileges
  • Discovery 12: Implement Toll Fraud Prevention on Cisco Unified Communications Manager
  • Discovery 13: Implement Globalized Call Routing
  • Discovery 14: Configure the Integration Between Unity Connection and Cisco Unified CM
  • Discovery 15: Manage Unity Connection Users
  • Discovery 16: Configure QoS

Dates & Locations

Let’s make it work for you

Can’t find a date that fits? Need to train your whole team? Looking for a discount?
Speak to one of our learning experts today.

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July 6, 2026 - July 10, 2026

Location: Kuala Lumpur
Modal: ILT
Availability: TBC
Exam:
RM 1800
RM 8500

July 6, 2026 - July 10, 2026

Location: Online
Modal: VILT
Availability: TBC
Exam:
RM 1800
RM 8500

October 5, 2026 - October 9, 2026

Location: Kuala Lumpur
Modal: ILT
Availability: TBC
Exam:
RM 1800
RM 8500

October 5, 2026 - October 9, 2026

Location: Online
Modal: VILT
Availability: TBC
Exam:
RM 1800
RM 8500
Trainocate exam and cert

Exam & Certification

This course helps prepare you to take the 350-801 Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) exam.

Upon passing, you will earn the Cisco Certified Specialist – Collaboration Core certification and satisfy the core requirement for CCNP Collaboration certification.

Achieving CCNP Collaboration certification proves your skills with collaboration solutions. To earn CCNP Collaboration certification, you pass two exams: one that covers core collaboration technologies and one collaboration concentration exam of your choice, so you can customize your certification to your technical area of focus.

Training & Certification Guide

Technology advances are enabling new collaboration applications and businesses that connect everything—people, devices, machines, and applications. With intent-based networking, collaboration teams can take advantage of automation to scale their infrastructure. But to capitalize on these opportunities, today’s collaboration professionals need a broader range of skills and deeper focus in strategic technology areas. The CCNP Collaboration certification program gives you exactly that breadth and depth.

We designed the Cisco CCNP Collaboration certification to help you prove your skills in the ever-changing landscape of collaboration technologies. The certification covers core technologies and a collaboration focus area of your choice. You choose where you want to focus. You choose where to take your career.

Among the industry’s most widely recognized and respected certifications, Cisco CCNP certifications sets you apart. It tells the world you know what you are doing. In addition, completing any CCNP certification exam earns you a Cisco Specialist certification, so you get recognized for your accomplishments along the way.

  • Show the world you know your stuff with a high-value certification
  • Customize your certification to your technical focus
  • Position yourself for advancement in the fast-paced world of collaboration
    technologies
  • Add collaboration automation skills to your areas of expertise
  • Earn a Specialist certification for passing any CCNP exam – core or concentration
  • Qualify for the CCIE Collaboration exam by passing the CCNP core exam
  • Link that CCNP certification badge to all your social media profiles

The CCNP Collaboration certification program prepares you for today’s professional-level job roles in collaboration technologies. One of the industry’s most respected certifications, CCNP validates the core knowledge you need while providing the flexibility to choose a focus area.

To earn CCNP Collaboration, you pass two exams: a core exam and a concentration exam of your choice.

  • The core exam, Implementing and Operating Cisco Collaboration Core Technologies v1.0
    (350-801 CLCOR), focuses on your knowledge of collaboration infrastructure including infrastructure and design, protocols, codecs, endpoints, Cisco IOS® XE gateway and media resources, Call Control, QoS, and collaboration applications. You can prepare for this exam by taking the training course, Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)
  • Concentration exams focus on emerging and industry-specific topics such as applications, call control and mobility services, cloud and edge solutions, and automation. You can prepare for concentration exams by taking corresponding Cisco training courses. Choose your CCNP Collaboration concentration exam from these options:

– Implementing Cisco Collaboration Applications (300-810 CLICA)
– Implementing Cisco Advanced Call Control and Mobility Services (300-815 CLACCM)
– Implementing Cisco Collaboration Cloud and Edge Solutions (300-820 CLCEI)
– Automating and Programming Cisco Collaboration Solutions (300-835 CLAUTO)

The CCNP Collaboration certification and training program provides real-world, job-focused skills in key areas. CCNP Collaboration validates the knowledge you need to excel in your job.

This exam tests your knowledge of implementing core collaboration technologies, including:

  • Infrastructure and design
  • Protocols, codecs, and endpoints
  • Cisco IOS XE gateway and media resources
  • Call Control
  • QoS
  • Collaboration applications

Frequently Asked Questions

This course will help you:

  • Integrate and troubleshoot Cisco Unified Communications Manager with Lightweight Directory Access Protocol (LDAP) for user synchronization and user authentication
  • Implement Cisco Unified Communications Manager provisioning features
  • Configure and troubleshoot collaboration endpoints
  • Earn 64 credits toward recertification

CLICA: Implementing Cisco Collaboration Applications

The Implementing Cisco Collaboration Applications (CLICA) v1.0 course shows you how to implement Single Sign-On (SSO), Cisco Unified IM and Presence, Cisco Unity Connection, and Cisco Unity Express.

CLACCM: Implementing Cisco Advanced Call Control and Mobility Services

The Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) v1.0 course covers advanced call control and mobility services.

CLCEI: Implementing Cisco Collaboration Cloud and Edge Solutions

The Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI) v1.0 course provides you with knowledge about Cisco® Expressway Series solutions enabling business-to-business (B2B) calls, Cisco Mobile, remote access, authentication options, and additional Cisco Expressway Series features.

CLCNF: Implementing Cisco Collaboration Conferencing

The Implementing Cisco Collaboration Conferencing (CLCNF) v1.0 course focuses on Cisco® on-premises conferencing architecture and solutions.

CLAUI: Implementing Automation for Cisco Collaboration Solutions

The Implementing Automation for Cisco Collaboration Solutions (CLAUI) v1.0 course teaches you how to implement Cisco® Collaboration automated, programmable solutions for voice, video, collaboration, and conferencing on-premises or in the cloud.

Achieving CCIE Collaboration certification proves your skills with complex collaboration solutions. To earn CCIE Collaboration certification, you pass two exams: a qualifying exam that covers core collaboration technologies, and a hands-on lab exam that covers enterprise collaboration solutions through the entire network lifecycle, from designing and deploying to operating and optimizing.

To earn CCIE Collaboration, you pass two exams: a qualifying exam which is CLCOR 350-801 and hands-on lab exam.

This 8-hour hands-on lab exam covers the end-to-end lifecycle of complex collaboration infrastructure, from designing and deploying to operating and optimizing.

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