Enterprise unified communications and collaboration.

Bring people together anytime, anywhere, and on any device with Cisco’s integrated collaboration infrastructure for voice and video calling, messaging, and mobility. Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable, and manageable call control and session management.

Learn how to use Cisco Unified Communications Manager (Cisco Unified CM) features to consolidate your communications infrastructure into a scalable, portable, and secure collaboration solution.

Overview

The Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) training provides you with knowledge about advanced call control and mobility services, focusing on Cisco Unified Communications Manager features such as Globalized Call Routing, Global Dial Plan Replication, Cisco Unified Mobility, Cisco Extension Mobility, SIP URI call routing, Call Admission Control, Cisco Unified Communications Manager Express and SRST gateway technologies, Cisco Unified Board Element Call deployments, signaling and media protocols, and features such as call coverage and time of day routing.

This training prepares you for the 300-815 CLACC exam. If passed, you earn the Cisco Collaboration Specialist – Collaboration Call Control and Mobility Implementation certification and you satisfy the concentration exam requirement for the Cisco Certified Network Professional (CCNP) Collaboration certification.

Skills Covered

  • Analyze and troubleshoot SIP and media protocol
  • Understand call recording options and implement time-of-day routing, call park, call pickup, and Meet-Me conferences in Cisco Unified Communications Manager
  • Describe call recording options in Cisco Unified Communications Manager
  • Describe how to implement call coverage in Cisco Unified Communications Manager
  • Describe how to configure and troubleshoot Cisco Unified Communications Manager Extension Mobility
  • Describe how to configure and troubleshoot Cisco Unified Communications Manager Unified Mobility
  • Describe how to implement Cisco Unified Communications Manager Express for SIP phones
  • Describe how to implement globalized call routing within and between Cisco Unified Communications Manager clusters
  • Describe how to implement advanced and enhanced SRST in Cisco Unified Communications Manager and Cisco IOS gateways
  • Describe how to implement CAC and AAR in Cisco Unified Communications Manager
  • Describe how to implement URI calling in Cisco Unified Communications Manager for calls within a cluster and between clusters
  • Describe how to troubleshoot multisite Cisco Unified Communications Manager deployments
  • Describe how to implement ILS between Cisco Unified Communications Manager clusters and enable GDPR
  • Configure and troubleshoot Cisco Unified Border Element

Prerequisites

There are no prerequisites for this training. However, the knowledge and skills you are recommended to have before attending this training are:

  • Internet web browser usability knowledge and general computer usage
  • Basic understanding of networking technologies
  • Basic understanding of voice and video
  • Describe the different codecs and how they are used to transform analogue voice into digital streams
  • Knowledge of Cisco IOS XE command line
  • Describe the Cisco Collaboration solutions architecture
  • Define collaboration and describe the main purpose of key devices in a Cisco collaboration on-premises deployment model
  • Configure and modify required parameters in Cisco Unified CM, including service activation, enterprise parameters, CM groups, time settings, and device pool
  • Deploy and troubleshoot IP phones via manual configuration within Cisco Unified CM
  • Describe and configure endpoints and commonly required features
  • Compare the IP Phone signaling protocols of SIP, H323, and SCCP
  • Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic
  • Define QoS and its models
  • Describe the call setup and teardown process for a SIP device, including codec negotiation using SDP and media channel set up
  • Manage Cisco Unified CM user accounts (local and via LDAP)
  • Describe a dial plan and explain call routing in Cisco Unified Communications Manager
  • Configure dial plan elements within a single site Cisco Unified CM deployment including Route Groups, Local Route Group, Route Lists, Route Patterns, Translation Patterns, Transformations, SIP Trunks, and SIP Route Patterns
  • Implement basic globalized call routing within a Cisco Unified Communications Manager cluster
  • Configure calling privileges in Cisco Unified Communications Manager
  • Implement toll fraud prevention
  • Implement common endpoint features, including call park, softkeys, shared lines, and pickup groups
  • Implement a Cisco gateway for PSTN access
  • Deploy a simple SIP dial plan on a Cisco ISR gateway to enable access to the PSTN network
  • Implement and troubleshoot media resources in Cisco Unified Communications Manager
  • Manage Cisco Unified CM access to media resources available within Cisco Unified CM and Cisco ISR within Cisco Unified CM

These skills can be found in the following Cisco Learning Offerings:

Target Audience

  • Network administrator
  • Network architect
  • Network designer
  • Network engineer
  • Network manager

Course Curriculum

Course outline

  • Signaling and Media Protocols
  • Cisco Unified Communications Manager Supplemental Services
  • Call Coverage in Cisco Unified Communications Manager
  • Cisco Unified Communications Manager Extension Mobility
  • Cisco Unified Communications Manager Unified Mobility
  • Cisco Unified Communications Manager Express
  • Globalized Call Routing
  • Advanced Remote Site Survivability
  • Call Admission Control in Cisco Unified Communications Manager
  • URI Calling in Cisco Unified Communications Manager
  • Multisite Cisco Unified Communications Manager Deployments
  • Global Dial Plan Replication
  • Cisco Unified Border Element

Lab outline

  • Analyze SIP, H.323, and Media Protocols
  • Troubleshoot SIP and Media Protocols
  • Implement Cisco Unified Communications Manager Supplemental Services
  • Implement Call Hunting and Call Queueing in Cisco Unified Communications Manager
  • Configure Cisco Unified Communications Manager Extension Mobility
  • Troubleshoot Cisco Unified Communications Manager Extension Mobility
  • Configure Cisco Unified Mobility
  • Troubleshoot Cisco Unified Mobility
  • Implement Endpoints in Cisco Unified Communications Manager Express
  • Implement Endpoint Addressing and Call Routing in Cisco Unified Communications Manager Express
  • Implement Calling Privileges in Cisco Unified Communications Manager Express
  • Implement Globalized Call Routing
  • Implement TEHO, PSTN Backup, and CoS in a Globalized Call-Routing Deployment
  • Implement Advanced Survivable Remote Site Telephony
  • Implement CAC
  • Implement a URI-Based Dial Plan for Multisite Deployments
  • Troubleshoot Globalized Call Routing
  • Troubleshoot Call Admission Control
  • Implement Global Dial Plan Replication
  • Implement Cisco Unified Border Element
  • Troubleshoot Cisco Unified Border Element

Dates & Locations

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September 7, 2026 - September 11, 2026

Location: Kuala Lumpur
Modal: ILT
Availability: TBC
Exam:
RM 1350
RM 8500

September 7, 2026 - September 11, 2026

Location: Online
Modal: VILT
Availability: TBC
Exam:
RM 1350
RM 8500

December 14, 2026 - December 18, 2026

Location: Kuala Lumpur
Modal: ILT
Availability: TBC
Exam:
RM 1350
RM 8500

December 14, 2026 - December 18, 2026

Location: Online
Modal: VILT
Availability: TBC
Exam:
RM 1350
RM 8500
Trainocate exam and cert

Exam & Certification

300-815 CLACC: Implementing Cisco Advanced Call Control On-Premises.

Passing this exam earns you the Cisco Certified Specialist – Collaboration Call Control & Mobility Implementation certification, and can also be used to meet the concentration exam requirements for the Cisco Certified Network Professional (CCNP) Collaboration certification. Passing this exam also can be used towards your recertification goals.

Implementing Cisco Advanced Call Control On-Premises (300-815 CLACC) v2.0 is a 90-minute exam that certifies a candidate’s knowledge of advanced call control and mobility services, including signaling and media protocols, Cisco Unified Communications Manager Express/Cisco Unified Survivable Remote Site Telephony (CME/SRST) gateway technologies, Cisco Unified Board Element, call control and dial planning, Cisco Unified Communications Manager (UCM) Call Control, and mobility.

Training & Certification Guide

Technology advances are enabling new collaboration applications and businesses that connect everything—people, devices, machines, and applications. With intent-based networking, collaboration teams can take advantage of automation to scale their infrastructure. But to capitalize on these opportunities, today’s collaboration professionals need a broader range of skills and deeper focus in strategic technology areas. The CCNP Collaboration certification program gives you exactly that breadth and depth.

We designed the CCNP Collaboration certification to help you prove your skills in the ever-changing landscape of collaboration technologies. The certification covers core technologies and a collaboration focus area of your choice. You choose where you want to focus. You choose where to take your career.

Among the industry’s most widely recognized and respected certifications, CCNP sets you apart. It tells the world you know what you are doing. In addition, completing any CCNP certification exam earns you a Cisco® Specialist certification, so you get recognized for your  accomplishments along the way.

  • Show the world you know your stuff with a high-value certification
  • Customize your certification to your technical focus
  • Position yourself for advancement in the fast-paced world of collaboration technologies
  • Add collaboration automation skills to your areas of expertise
  • Earn a Specialist certification for passing any CCNP exam – core or concentration
  • Qualify for the CCIE Collaboration exam by passing the CCNP core exam
  • Link that CCNP certification badge to all your social media profiles

The Cisco CCNP Collaboration certification program prepares you for today’s professional-level job roles in collaboration technologies. One of the industry’s most respected certifications, CCNP validates the core knowledge you need while providing the flexibility to choose a focus area.

To earn CCNP Collaboration, you pass two exams: a core exam and a concentration exam of your choice.

  • The core exam, Implementing and Operating Cisco Collaboration Core Technologies v1.0
    (350-801 CLCOR), focuses on your knowledge of collaboration infrastructure including infrastructure and design, protocols, codecs, endpoints, Cisco IOS® XE gateway and media resources, Call Control, QoS, and collaboration applications. You can prepare for this exam by taking the training course, Implementing and Operating Cisco Collaboration Core Technologies (CLCOR).
  • Concentration exams focus on emerging and industry-specific topics such as applications, call control and mobility services, cloud and edge solutions, and automation. You can prepare for concentration exams by taking corresponding Cisco training courses. Choose your CCNP Collaboration concentration exam from these options:

– Implementing Cisco Collaboration Applications (300-810 CLICA)
– Implementing Cisco Advanced Call Control and Mobility Services (300-815 CLACCM)
– Implementing Cisco Collaboration Cloud and Edge Solutions (300-820 CLCEI)
– Automating and Programming Cisco Collaboration Solutions (300-835 CLAUTO)

The CCNP Collaboration certification and training program provides real-world, job-focused skills in key areas. CCNP Collaboration validates the knowledge you need to excel in your job.

This exam tests your knowledge of advanced call control and mobility services, including:

  • Signaling and media protocols
  • CME/SRST gateway technologies
  • Cisco Unified Board Element
  • Call control and dial planning
  • Cisco Unified CM Call Control and
  • Mobility

Frequently Asked Questions

This course will help you:

  • Learn how to manage the tools of Cisco Unified Communications Manager (CM) for secure communication to facilitate team-based collaboration from any location using Voice over Internet Protocol (VoIP), video, unified messaging, and IM
  • Gain hands-on experience in using Cisco Unified Communications Manager for secure, compliant communication protocols
  • Acquire the knowledge to prepare for the 300-815 CLACC exam

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