Enterprise unified communications and collaboration.

Bring people together anytime, anywhere, and on any device with Cisco’s integrated collaboration infrastructure for voice and video calling, messaging, and mobility. Cisco Unified Communications Manager (Unified CM) provides reliable, secure, scalable, and manageable call control and session management.

Learn how to use Cisco Unified Communications Manager (Cisco Unified CM) features to consolidate your communications infrastructure into a scalable, portable, and secure collaboration solution.

Overview

The Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) v1.0 course covers advanced call control and mobility services. You will learn how to use Cisco® Unified Communications Manager features to consolidate your communications infrastructure into a scalable, portable, and secure collaboration solution.

Through a combination of lessons and hands-on experiences, you will also learn about a wealth of other features such as Globalized Call Routing, Global Dial Plan Replication, Cisco Unified Mobility, Cisco Extension Mobility, Device Mobility, Session Initiation Protocol Uniform Resource Identifier (SIP/ URI) call routing, Call Admission Control, Cisco Unified Communications Manager Express and Survivable Remote Site Telephony (SRST) gateway technologies, Cisco Unified Board Element Call deployments, signaling and media protocols, call coverage, and time of day routing.

Skills Covered

  • Analyze and troubleshoot SIP, H.323, and media protocols.
  • Implement time-of-day routing, call park, call pickup, and meet-me conferences in Cisco Unified Communications Manager.
  • Implement call coverage in Cisco Unified Communications Manager.
  • Configure and troubleshoot Cisco Unified Communications Manager Device Mobility.
  • Configure and troubleshoot Cisco Unified Communications Manager Extension Mobility.
  • Configure and troubleshoot Cisco Unified Communications Manager Unified Mobility.
  • Implement Cisco Unified Communications Manager Express for SIP phones.
  • Implement globalized call routing within and between Cisco Unified Communications Manager clusters.
  • Implement Media Gateway Control Protocol (MGCP) fallback and Survivable.
  • Remote Site Telephony (SRST) in Cisco Unified Communications Manager and in Cisco IOS® XE gateways.
  • Implement Call Admission Control and Automated Alternate Routing (AAR) in Cisco Unified Communications Manager.
  • Implement URI calling in Cisco Unified Communications Manager for calls within a cluster and between clusters.
  • Troubleshoot multisite Cisco Unified Communications Manager deployments.
  • Implement Intercluster Lookup Service (ILS) between Cisco Unified Communications Manager clusters and enable General Data Protection Regulation (GDPR).
  • Configure and troubleshoot Cisco Unified Border Element.

Prerequisites

  • Internet web browser usability knowledge and general computer usage
  • Basic understanding of networking technologies
  • Basic understanding of voice and video
  • Describe the different codecs and how they are used to transform analogue voice into digital streams
  • Knowledge of Cisco Internetworking Operation System (Cisco IOS XE) command line
  • Describe the Cisco Collaboration solutions architecture
  • Define collaboration and describe the main purpose of key devices in a Cisco collaboration on-premises deployment model
  • Configure and modify required parameters in Cisco Unified CM including service activation, enterprise parameters, CM groups, time settings, and device pool
  • Deploy and troubleshoot IP phones via manual configuration within Cisco Unified CM Describe and configure endpoints and commonly required features
  • Compare the IP Phone signaling protocols of Session Initiation Protocol (SIP), H.323, Media Gateway Control Protocol (MGCP), and Skinny Call Control Protocol (SCCP)
  • Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic
  • Define Quality of Service (QoS) and its models
  • Describe the call setup and teardown process for a SIP device including codec negotiation using Session Description Protocol (SDP) and media channel setup
  • Manage Cisco Unified CM user accounts (local and via Lightweight Directory Access Protocol [LDAP])
  • Describe a dial plan and explain call routing in Cisco Unified Communications Manager
  • Configure dial plan elements within a single site Cisco Unified CM deployment including Route Groups, Local Route Group, Route Lists, Route Patterns, Translation Patterns, Transformations, SIP Trunks, and SIP Route Patterns
  • Implement basic globalized call routing within a Cisco Unified Communications Manager cluster
  • Configure calling privileges in Cisco Unified Communications Manager
  • Implement toll fraud prevention Implement common endpoint features including call park, softkeys, shared lines, and pickup groups.
  • Implement Public Switched Telephone Network (PSTN) access using Media Gateway Control Protocol (MGCP) gateways.
  • Implement a Cisco gateway for PSTN access.
  • Deploy a simple SIP dial plan on a Cisco Interrupt Service Routine (ISR) gateway to enable access to the PSTN network.
  • Implement and troubleshoot media resources in Cisco Unified Communications Manager.
  • Manage Cisco Unified CM access to media resources available within Cisco Unified CM and Cisco ISR gateways.
  • Describe tools for reporting and maintenance including Unified Reports, Real Time Monitoring Tool (RTMT), Distributed Resource Scheduler (DRS), and Call Detail Records (CDRs) within Cisco Unified CM.

Target Audience

  • Network administrator
  • Network architect
  • Network designer
  • Network engineer
  • Network manager

Course Curriculum

Content

  • Analyzing and Troubleshooting Signaling and Media Protocols.
  • Implementing Cisco Unified Communications Manager Supplemental Services.
  • Implementing Call Coverage in Cisco Unified Communications Manager.
  • Configuring and Troubleshooting Cisco Unified Communications Manager Device Mobility.
  • Configuring and Troubleshooting Cisco Unified Communications Manager Extension Mobility.
  • Configuring and Troubleshooting Cisco Unified CM Unified Mobility.
  • Implementing Cisco Unified Communications Manager Express.
  • Implementing Globalized Call Routing.
  • Implementing Remote Site Survivability.
  • Implementing Call Admission Control in Cisco Unified Communications Manager.
  • Implementing URI Calling in Cisco Unified Communications Manager.
  • Troubleshooting Multisite Cisco Unified Communications Manager Deployments.
  • Examining Global Dial Plan Replication.
  • Configuring and Troubleshooting Cisco Unified Border Element.

Lab Outline

  • Analyze SIP, H.323, and Media Protocols
  • Troubleshoot SIP and Media Protocols
  • Implement Cisco Unified Communications Manager Supplemental Services
  • Implement Call Hunting and Call Queueing in Cisco Unified Communications Manager
  • Configure Device Mobility
  • Troubleshoot Cisco Unified Communications Manager Device Mobility
  • Configure Cisco Unified Communications Manager Extension Mobility
  • Troubleshoot Cisco Unified Communications Manager Extension Mobility
  • Configure Cisco Unified Mobility
  • Troubleshoot Cisco Unified Mobility
  • Implement Endpoints in Cisco Unified Communications Manager Express
  • Implement Endpoint Addressing and Call Routing in Cisco Unified Communications Manager Express
  • Implement Calling Privileges in Cisco Unified Communications Manager Express
  • Implement Hunt Groups, Call Park, and Paging in Cisco United Communications Manager Express
  • Implement Globalized Call Routing
  • Implement TEHO, PSTN Backup, and CoS in a Globalized Call-Routing Deployment
  • Implement MGCP Fallback and Survivable Remote Site Telephony
  • Implement Call Admission Control
  • Implement a URI-Based Dial Plan for Multisite Deployments
  • Troubleshoot Globalized Call Routing
  • Troubleshoot Call Admission Control
  • Implement Global Dial Plan Replication
  • Implement Cisco Unified Border Element
  • Troubleshoot Cisco Unified Border Element

Dates & Locations

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September 7, 2026 - September 11, 2026

Location: Kuala Lumpur
Modal: ILT
Availability: TBC
Exam:
RM 1350
RM 8500

September 7, 2026 - September 11, 2026

Location: Online
Modal: VILT
Availability: TBC
Exam:
RM 1350
RM 8500

December 14, 2026 - December 18, 2026

Location: Kuala Lumpur
Modal: ILT
Availability: TBC
Exam:
RM 1350
RM 8500

December 14, 2026 - December 18, 2026

Location: Online
Modal: VILT
Availability: TBC
Exam:
RM 1350
RM 8500
Trainocate exam and cert

Exam & Certification

After you pass 300-815 CLACCM exam you earn the Cisco Certified DevNet Specialist – Collaboration Call Control & Mobility Implementation certification, and you satisfy the concentration exam requirement for this professional-level certification:

  • CCNP® Collaboration

Training & Certification Guide

Technology advances are enabling new collaboration applications and businesses that connect everything—people, devices, machines, and applications. With intent-based networking, collaboration teams can take advantage of automation to scale their infrastructure. But to capitalize on these opportunities, today’s collaboration professionals need a broader range of skills and deeper focus in strategic technology areas. The CCNP Collaboration certification program gives you exactly that breadth and depth.

We designed the CCNP Collaboration certification to help you prove your skills in the ever-changing landscape of collaboration technologies. The certification covers core technologies and a collaboration focus area of your choice. You choose where you want to focus. You choose where to take your career.

Among the industry’s most widely recognized and respected certifications, CCNP sets you apart. It tells the world you know what you are doing. In addition, completing any CCNP certification exam earns you a Cisco® Specialist certification, so you get recognized for your  accomplishments along the way.

  • Show the world you know your stuff with a high-value certification
  • Customize your certification to your technical focus
  • Position yourself for advancement in the fast-paced world of collaboration technologies
  • Add collaboration automation skills to your areas of expertise
  • Earn a Specialist certification for passing any CCNP exam – core or concentration
  • Qualify for the CCIE Collaboration exam by passing the CCNP core exam
  • Link that CCNP certification badge to all your social media profiles

The Cisco CCNP Collaboration certification program prepares you for today’s professional-level job roles in collaboration technologies. One of the industry’s most respected certifications, CCNP validates the core knowledge you need while providing the flexibility to choose a focus area.

To earn CCNP Collaboration, you pass two exams: a core exam and a concentration exam of your choice.

  • The core exam, Implementing and Operating Cisco Collaboration Core Technologies v1.0
    (350-801 CLCOR), focuses on your knowledge of collaboration infrastructure including infrastructure and design, protocols, codecs, endpoints, Cisco IOS® XE gateway and media resources, Call Control, QoS, and collaboration applications. You can prepare for this exam by taking the training course, Implementing and Operating Cisco Collaboration Core Technologies (CLCOR).
  • Concentration exams focus on emerging and industry-specific topics such as applications, call control and mobility services, cloud and edge solutions, and automation. You can prepare for concentration exams by taking corresponding Cisco training courses. Choose your CCNP Collaboration concentration exam from these options:

– Implementing Cisco Collaboration Applications (300-810 CLICA)
– Implementing Cisco Advanced Call Control and Mobility Services (300-815 CLACCM)
– Implementing Cisco Collaboration Cloud and Edge Solutions (300-820 CLCEI)
– Automating and Programming Cisco Collaboration Solutions (300-835 CLAUTO)

The CCNP Collaboration certification and training program provides real-world, job-focused skills in key areas. CCNP Collaboration validates the knowledge you need to excel in your job.

This exam tests your knowledge of advanced call control and mobility services, including:

  • Signaling and media protocols
  • CME/SRST gateway technologies
  • Cisco Unified Board Element
  • Call control and dial planning
  • Cisco Unified CM Call Control and
  • Mobility

Frequently Asked Questions

This course will help you:

  • Learn how to manage the tools of Cisco Unified Communications Manager (CM) for secure communication to facilitate team-based collaboration from any location using Voice over Internet Protocol (VoIP), video, unified messaging, and IM
  • Gain hands-on experience in using Cisco Unified Communications Manager for secure, compliant communication protocols
  • Acquire the knowledge to prepare for the 300-815 CLACCM exam

The 300-815 CLACCM exam certifies your knowledge and skills related to advanced call control and mobility services, including signaling and media protocols, Cisco Unified Communications Manager Express CME/SRST gateway technologies, Cisco Unified Board Element, call control and dial planning, Cisco Unified CM Call Control, and mobility.

After you pass 300-815 CLACCM exam you earn the Cisco Certified DevNet Specialist – Collaboration Call Control & Mobility Implementation certification, and you satisfy the concentration exam requirement for this professional-level certification:

  • CCNP® Collaboration

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