Build the expertise to deploy secure hybrid collaboration solutions using Cisco Expressway and Webex technologies.

This course equips collaboration professionals with the practical skills to deploy, integrate, secure, and troubleshoot Cisco Collaboration Cloud and Edge solutions, enabling secure access for remote users and reliable business-to-business communications.

  • Why get trained: Learn how to deploy and manage Cisco Expressway, configure Mobile and Remote Access (MRA), enable secure B2B collaboration, integrate Cisco Unified Communications Manager (CUCM) with Expressway, and implement Cisco Webex Hybrid Services.
  • Why it matters: Professionals who understand Cisco collaboration cloud and edge technologies help improve remote connectivity, strengthen communication security, simplify administration, and support scalable enterprise collaboration environments.
  • Who should attend: Collaboration engineers, collaboration administrators, unified communications engineers, and IT professionals responsible for Cisco collaboration deployments and hybrid collaboration environments.

Develop the practical skills to deploy secure Cisco collaboration solutions and advance your journey toward the CCNP Collaboration certification. HRD Corp Claimable.

Overview

The Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI) training provides you with an understanding of Cisco Expressway Series solutions, such as B2B calls, Cisco Mobile and Remote Access for remote workers, authentication options, and additional Cisco Expressway Series features.

Topics covered also include details about the Webex solutions, and the benefits of hybrid integrations between Cisco on-premises solutions and Webex Meetings in the cloud.

This training prepares you for the Implementing Cisco Collaboration Hybrid and Cloud Technologies (300-820 CLHCT) exam.

If passed, you earn the Cisco Certified Specialist – Collaboration Cloud & Edge Implementation certification and satisfy the concentration exam requirement for the Cisco Certified Network Professional (CCNP) Collaboration certification.

This training also earns you 40 Continuing Education (CE) credits towards recertification.

Skills Covered

After taking this course, you should be able to:

  • Describe the Cisco Expressway Core features and functionality within the collaboration architecture
  • Describe the Cisco Expressway Core additional features
  • Configure and troubleshoot Cisco Unified Communications Manager and Cisco Expressway Series integration
  • Configure and troubleshoot Cisco Collaboration solutions for Business-to-Business calls
  • Describe how to secure B2B communication with Cisco Expressway Series
  • Describe the Mobile and Remote Access (MRA) feature
  • Describe the Cisco Expressway MRA security and integration options, including integration with Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service
  • Describe deployment models for Cisco Webex cloud-based collaboration, management of users and sites within Webex Control Hub, and other administrative tasks
  • Describe Cisco Webex Hybrid Services

Prerequisites

Before taking this course, you should have the following knowledge and skills:

  • Understanding of networking technologies
  • Understanding voice and video
  • Knowledge of Cisco collaboration core technologies
  • Session Initiation Protocol (SIP) and Extensible Messaging and Presence Protocol (XMPP) signaling protocol fundamentals
  • Collaboration call control fundamentals of Cisco Unified Communications Manager

The following Cisco courses can help you gain the knowledge you need to prepare for this course:

Target Audience

This course is designed for professionals in job roles such as:

  • Collaboration engineers
  • Collaboration administrators

Course Curriculum

Course Outline

  • Configuring and Troubleshooting the Cisco Expressway Series
  • Configuring Cisco Expressway Additional Features
  • Configuring and Troubleshooting Cisco Unified Communications Manager and Cisco Expressway Series
  • Configuring and Troubleshooting Cisco Collaboration Solutions for Business-to-Business
  • Securing Business-to-Business Communication
  • Configuring and Troubleshooting Mobile and Remote Access
  • Integrating and Securing Mobile and Remote Access
  • Configuring Cisco Webex Hybrid Services

Lab Outline

  • Deploy Virtualized Cisco Expressway
  • Perform the Initial Cisco Expressway Series Configuration
  • Register Endpoints on Cisco Expressway Series
  • Call Search History and Registrations
  • Troubleshooting Tools
  • Configure Cisco Expressway Series Bandwidth Management and Registration Restrictions
  • Troubleshoot Cisco Expressway Series Endpoint Registration and Local Dial Plan
  • Configure Cisco Expressway Series Security Features
  • Configure Cisco Unified Communications Manager to Connect with Cisco Expressway-C
  • Troubleshoot Cisco Unified Communications Manager and Cisco Expressway Series Integration
  • Configure Cisco Unified Communications Manager and Cisco Expressway Series Integration
  • Implement a Business-to-Business Cisco Collaboration Solution
  • Troubleshoot Business-to-Business Calls on the Cisco Expressway Series
  • Secure a B2B Cisco Collaboration Communication
  • Configure MRA on the Cisco Expressway Series
  • Troubleshoot MRA on the Cisco Expressway Series
  • Configure MRA with Additional Application Integrations
  • Prepare for Cisco Webex Integration

Dates & Locations

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Can’t find a date that fits? Need to train your whole team? Looking for a discount?
Speak to one of our learning experts today.

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October 12, 2026 - October 16, 2026

Location: Kuala Lumpur
Modal: ILT
Availability: TBC
Exam:
RM 1350
RM 8500

October 12, 2026 - October 16, 2026

Location: Online
Modal: VILT
Availability: TBC
Exam:
RM 1350
RM 8500
Trainocate exam and cert

Exam & Certification

300-820 CLHCT: Implementing Cisco Collaboration Hybrid and Cloud Technologies.

Passing this exam earns you the Cisco Certified Specialist – Collaboration Cloud & Edge Implementation certification, and can also be used to meet the concentration exam requirements for the Cisco Certified Network Professional (CCNP) Collaboration certification.

Passing this exam also can be used towards your recertification goals.

Implementing Cisco Collaboration Cloud and Edge Solutions (300-820 CLHCT) v2.0 is a 90-minute exam that certifies a candidate’s knowledge of collaboration cloud technologies, suite and device configuration, cloud management, suite and devices management and administration, security, and APIs and programmability.

Training & Certification Guide

Technology advances are enabling new collaboration applications and businesses that connect everything—people, devices, machines, and applications. With intent-based networking, collaboration teams can take advantage of automation to scale their infrastructure. But to capitalize on these opportunities, today’s collaboration professionals need a broader range of skills and deeper focus in strategic technology areas. The CCNP Collaboration certification program gives you exactly that breadth and depth.

We designed the Cisco CCNP Collaboration certification to help you prove your skills in the ever-changing landscape of collaboration technologies. The certification covers core technologies and a collaboration focus area of your choice. You choose where you want to focus. You choose where to take your career.

Among the industry’s most widely recognized and respected certifications, CCNP sets you apart. It tells the world you know what you are doing. In addition, completing any CCNP certification exam earns you a Cisco® Specialist certification, so you get recognized for your  accomplishments along the way.

  • Show the world you know your stuff with a high-value certification
  • Customize your certification to your technical focus
  • Position yourself for advancement in the fast-paced world of collaboration technologies
  • Add collaboration automation skills to your areas of expertise
  • Earn a Specialist certification for passing any CCNP exam – core or concentration
  • Qualify for the CCIE Collaboration exam by passing the CCNP core exam
  • Link that CCNP certification badge to all your social media profiles

The CCNP Collaboration certification program prepares you for today’s professional-level job roles in collaboration technologies. One of the industry’s most respected certifications, CCNP validates the core knowledge you need while providing the flexibility to choose a focus area.

To earn CCNP Collaboration, you pass two exams: a core exam and a concentration exam of your choice.

  • The core exam, Implementing and Operating Cisco Collaboration Core Technologies v1.0
    (350-801 CLCOR), focuses on your knowledge of collaboration infrastructure including infrastructure and design, protocols, codecs, endpoints, Cisco IOS® XE gateway and media resources, Call Control, QoS, and collaboration applications. You can prepare for this exam by taking the training course, Implementing and Operating Cisco Collaboration Core Technologies (CLCOR).
  • Concentration exams focus on emerging and industry-specific topics such as applications, call control and mobility services, cloud and edge solutions, and automation. You can prepare for concentration exams by taking corresponding Cisco training courses. Choose your CCNP Collaboration concentration exam from these options:

– Implementing Cisco Collaboration Applications (300-810 CLICA)
– Implementing Cisco Advanced Call Control and Mobility Services (300-815 CLACCM)
– Implementing Cisco Collaboration Cloud and Edge Solutions (300-820 CLCEI)
– Automating and Programming Cisco Collaboration Solutions (300-835 CLAUTO)

The CCNP Collaboration certification and training program provides real-world, job-focused skills in key areas. CCNP Collaboration validates the knowledge you need to excel in your job.

This exam tests your knowledge of collaboration cloud and edge solutions, including:

  • Cisco Unified IM and Presence
  • Expressway configurations
  • Cisco WebEx Teams hybrid and emerging technologies

Frequently Asked Questions

This course will help you:

  • Acquire the knowledge and skills to use the tools and systems designed to facilitate team-based collaboration whether in-office or remote.
  • Gain hands-on experience in using Cisco Expressway software for secure, remote access for phones, endpoints, smartphones, tablets, video, and other communication devices to support nontraditional workspaces.
  • Prepare for the 300-820 CLCEI exam

The 300-820 CLCEI exam certifies your knowledge and skills related to collaboration cloud and edge solutions, expressway configurations, and Cisco WebEx Teams™ hybrid and emerging technologies. After you pass 300-820 CLCEI, you earn the Cisco Certified Specialist – Collaboration Cloud and Edge Implementation certification, and you satisfy the concentration exam requirement for this professional-level certification:

  • CCNP® Collaboration

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