Overview

This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.

Skills Covered

After you complete this course, you can perform the following tasks

  • Describe the features of IBM Control Desk
  • Explain the architecture
  • List the primary installation scenarios
  • Perform the initial configuration
  • Explain the processes managed by IBM Control Desk

Who Should Attend

This course is suitable for all roles, including installers, administrators, and service desk agents.

Course Curriculum

Prerequisites

Basic browser navigation skills

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Course Modules

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Training Options

Intake: Available Upon Request
Duration: 2 Days
Guaranteed: TBC
Modality: VILT
Price:

RM3,450.00Enroll Now

Exam:
Intake: Available Upon Request
Duration: 2 Days
Guaranteed: TBC
Modality: ILT
Price:

RM3,450.00Enroll Now

Exam: