Overview
“The need to fullfil customer experience with the right skills is now the forefront of the customer service industry
What is Customer Experience all about? Do we already have the basics? Is this the next level of Customer service?If you are looking for an answer to any of the above questions, then you are in the right place. This program offers the solutions in experiencing the thrill of becoming an effective customer experience expert in 3 stages. Customer Care Professionals are made not born into this time and age. We need to cultivate the need to meet the customer’s expectations in order to elevate the standards of customer service to the experintial age. Expect great learning and sharing to move to the next level of customer experience!
Skills Covered
Upon completion of this program, participants will be able to:
- Know the history of customer service
- Have the right mindset & attitude needed
- Know the right kind of skills
- Take customers to the next level
Who Should Attend
This program is suitable for customer care officers, executives, senior executives, assistant managers and managers.
Course Curriculum
Course Modules
Exam & Certification
This course is not associated with any Certification.
