Overview

The purpose of this program is to impart the necessary customer service skills to the personnels who manage the call center, front office counters and service centre as well as those who deal with the distributors. Emphasis will be given to train the participants on the methods and techniques in providing excellent customer service to walk-in customers and customers over the phone. They will also learn professional methods to deal with difficult customers as well as promoting and up-selling products

Skills Covered

Upon completion of this programme, the participants will be able to :

  • Understand the importance of good customer service
  •  Master the telephone techniques
  •  Master the skills to putting customers at ease
  •  Build trust and relationship with customers
  •  Help to identify customers’ needs and understand their personality
  •  Apply effective listening skills
  •  Solve customers’ problems
  •  Invite customers back
  •  Build long term customer loyalty
  •  Help the company achieve the prestigious image of a service oriented organisation
  •  Master professional interpersonal skills
  •  Learn effective presentation skills
  •  Learn practical grooming skills

Who Should Attend

This program is suitable for personnels who manage the call center, front office counters and service centre as well as those who deal with the distributors

Course Curriculum

Prerequisites

There are no prerequisites required to attend this course.

Download Syllabus

Course Modules