Overview
Service is an intangible experience, and a crucial aspect of survival for any enterprise seeking to grow in competitive markets Telephone Communication is central to any organization’s development, as it is often the only thing that distinguishes one business from another People are under enough stress in today’s world If we want to win their heart and business, we should be the ones who take their stress away Make them feel comfortable around us, while doing business with us Make them want to come back A good way to do that is by focusing on using positive language in customer service Words have that power They can help you create a long, trustful relationship with customers.
Skills Covered
Upon completion of this 2 days workshop, participants will be able to:-
- Structure calls and face to face customer contact more effectively contact more effectively
- Deliver better service using empathy
- Using the Customer Centric Approach, identify customer’s real issues and resolve them
- Understand KPIs and take steps to adhere to standards
- Develop a customer-centric service attitude & mindset
Who Should Attend
Call Centre customer service executives
Course Curriculum
Course Modules
Exam & Certification
This course is not associated with any Certification.
