Overview
Whether personal or business, the ability to compose efficient and effective email is super useful – both in terms of productivity and responsiveness. We’re all busy, and we’ve all received long, ambiguous and rambling email. Ironically, most of us have also been guilty of writing such verbose email while requesting for someone else’s time.
Our goal is to construct email that:
- Will actually be read
- Will actually be understood
- Will not annoy the receiver, have a good etiguette in writing emails
- Does not take up too much time on the receiver’s end.
Skills Covered
Upon completion of this programme, participant will be able to:
- Organizing information logically
- Controlling the tone of e-mail and the image it Conveys
- Writing subject lines that convey useful information and get readers’ attention
- Using concise, specific language and plain English that communicates clearly and professionally
- Using e-mail time efficiently
Prerequisites
There are no prerequisites required to attend this course.
Target Audience
All who wish to improve their Email writing skills at work, designated specially for Front Liners, Operators and Executive levels
Module 1: Drawing Attention
- E-mail Format
- Basic “Subject Line”
- Appropriate “Opening Lines”
Module 2: Making E-mails Readable
- Eliminate Wordiness
- Improve Clarity
- Using Positive Words
Module 3: Common E-mail Grammar
- Punctuation errors
- Etiquette Common Words – usage & meaning
Module 4: Conclusion & Action
- Closing for action
- Dealing with angry /aggressive emails
Exam & Certification
This course is not associated with any Certification
Training & Certification Guide
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