Overview

The Deploying Cisco Unified Intelligence Center (DUIC) v1.1 course is a three-day instructor-led training (ILT) course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.

Skills Covered

Upon completion of this course, you will be able to:

  • Provide a comprehensive overview of Cisco Unified Intelligence Center
  • Demonstrate how to install, administer, and provide security for the Cisco Unified Intelligence Center solution
  • Describe reporting concepts and capabilities and features of Cisco Unified Intelligence Center reports
  • Provide a detailed description of how custom reports from normal data sources (Cisco Unified CCE and Cisco Unified CVP) and new data sources can be created to meet specific customer requirements

Who Should Attend

  • Channel Partner / Reseller
  • Customer
  • Employee

Course Curriculum

Prerequisites

The knowledge and skills that a learner should have before attending this course are as follows:

  • A working knowledge of Cisco Unified Contact Center Enterprise is desirable.
  • A working knowledge of contact center operations is desirable.

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Course Modules

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Training Options

Intake: Available Upon Request
Duration: 3 Days
Guaranteed: TBC
Modality: ILT
Price:

RM6,000.00Enroll Now

Exam:
Intake: Available Upon Request
Duration: 3 Days
Guaranteed: TBC
Modality: VILT
Price:

RM6,000.00Enroll Now

Exam: