Understanding Stress in the Workplace

• Identify common causes of stress in the workplace from personal experiences
• Categorize common symptoms
• Discern the difference between positive stress and negative stress in the workplace
• Determine your levels of personal and work-related stress
• Recognize the ways you may be contributing unintentionally to your own levels of stress in the workplace
• Identify aspects of your personal and professional lifestyles in relation to your management of emotional well-being

A Closer Look at Feelings and Emotional Well-Being

• Define personal mastery and its impact on your work life
• Differentiate between the two groups of emotions to better understand how you are feeling and why
• Identify different feelings in the past, present and future
• Evaluate your emotional debt and discover ways to pay it off
• Analyze situations so that your emotions do not sabotage the results you want
• Recognize thoughts, feelings and behaviors associated with stressful situations
• Analyze behavior patterns associated with stressful events

Communicating or Controlling? Balance or Ballistics?

• Use your mirror listening skills to understand how others are feeling
• Identify feelings and the reasons why people feel the way they do
• Recognize when to be assertive in interacting with others
• Construct assertive messages using the XYZ technique

Rituals—Managing Emotions in the Workplace

• Identify rituals that presently exist in your life
• Classify rituals according to purpose

Personal Action Plans—Putting It All Together

• Create a personal action plan to implement your learning back at work