Administering Cisco Unified Communications Manager (ACUCM) is a 4-day training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. The Cisco IT training course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level IP telephony course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version v12.x.

The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The Cisco training course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration.

This information technology course includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher and subscriber. The only element that is pre-configured is two MGCP gateways, for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbor’s pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment.

Cisco Catalyst Center (formerly Cisco DNA Center) enables programmable interactions and integrations through APIs (Application Programming Interfaces) and event notifications. This feature allows network administrators and developers to build custom integrations, automate tasks, and enhance network operations within the platform. By leveraging programmability in Catalyst Center, users can extend the functionality of the platform, achieve innovation, business agility, and improved visibility across their network infrastructure by creating custom solutions tailored to their specific needs, driving operational efficiency within their network environments.

CATCPF (Cisco Catalyst Center Programmability Integration Fundamentals) is a 3-day, instructor-led, Cisco Catalyst Center course that will help you to become familiar with programmable infrastructure concepts and integrations that support Catalyst Center and the Cisco Catalyst 9000 Series switch programming. In this course you will learn about production solutions that run on or interact with IOS-XE on the Catalyst 9000 switches and with Software Defined Access fabrics as well.

The need for intent-based networking is growing as more segments of the business depend on reliable, secure digital networks. Cisco DNA Center provides a centralized management dashboard for complete control of this new network. Full automation capabilities for provisioning and change management are enhanced with intelligent analytics that pull telemetry data from everywhere in the network. Applications, services, and users are prioritized based on business goals, within policy parameters and security best practices.

Shortcomings in network, application, or device performance are flagged, and instant remediation guidance saves hours of IT troubleshooting. This interconnection of automation and assurance forms a continuous validation-and-verification loop, checking alignment of network operation with business intent.

Cisco DNA Center is an open, extensible platform for streamlining IT workflows and greater business innovation. Cisco DNA Assurance, which is the main component of Cisco DNA Center covered by this training, provides a comprehensive solution to assure better and consistent service levels to meet growing business demands.

Assurance addresses not just reactive network monitoring and troubleshooting, but also the proactive and predictive aspects of running the network, ensuring client, application, and service performance. Assurance is a multipurpose, real-time, network data collection and analytics engine that can significantly increase the business potential of network data.

IPv6 Operations and Troubleshooting (IP6OTS) is an EnterOne-exclusive 5-day course that provides network engineers and technicians that are working in the enterprise and federal government sectors with the knowledge and skills that are needed to operate, configure, and troubleshoot Cisco IPv6-enabled networks. This course was designed and developed by EnterOne working with the Cisco Federal Team to address and align to the 2025 Federal System IPv6 Mandate.

The course provides the following:

• Overview of IPv6 technologies
• IPv6 design and implementation
• IPv6 operations include: addressing, routing and transitionary methods
• Deployment of IPv6 in enterprise, government and service provider networks
• Case studies useful for deployment scenarios
• Current standards for deploying IPv6 in a single stack or dual stack environment