TMY-SS13: Business English Communication at Work (14 PDUs Claimable)

Module 1: Grammar Minefield

•  Simple Sentence constructions & Basic Tenses
  – Mastering the Command of Present Tenses
  – Usage of Future Tenses
  – Application of Past Tenses
•  Common Word Lists

Module 2: 8 Parts of Speech
Basic Grammar Vocabulary:-

Mastering 8 Parts of Speech in order to able to write good flow of sentences:

• Verbs ( Action based sentences)
•  Nouns ( Common & Proper Nouns)
•  Adjectives( How to build a description sentences)
•  Adverbs ( How to further build up action based sentences)
•  Prepositions
•  Pronouns
•  Conjuctions
•  Interjections

Module 3: Business Vocabulary/ Choice of Words

•  Grammar Minefield – Highlighting the common usage
•  Punctuation errors
•  Common Words – usage & meaning
• Common Confusing Words
•  Spelling – British vs American English

Module 4: Communication Process

•  Communications & Perceptions
  -Defination on Communication and Its Perceptions
•  Service mindset
  – Are we communicating effectively ?
  – Do we blame others for our own communication failure?

Module 5: Creating Impressions

•  Using your Voice Professionally
  – 4 types of Voice Projection for Successful Communication
•  Body Language
  – Good Corporate Body Language & Its Impact on Communication with Customers

Module 6: Business Activities – Application
Application on Communication via:-

• Business Telephone Handling
  – Correct scripts on Telephone Calls
• Professionalism in Greeting Visitors
• Meetings
  – WHY meetings are so long
  – How to manage meeting effectively
  – Roles of Chairperson & Minutes Taker

Module 7: Prioritising Concerns for Effective Business Writing

• Purpose of Business Writing?
•  P.D.P of Writing (Plan – Design –Prepare)
•  Writing Checklist
•  Reader Analysis

Module 8: Mindset in Business Writing

•  Creating Logical Structure
•  A.B.C of Writing
•  K.I.S.S Principle
  – The max lines in each para
  – Technique on Keep It Short & Simple

3 Mastering Areas on Writing:-

•  Improve Clarity
•  Eliminate Wordiness
•  Using Positive Words

Module 9: Useful Phrases for Writing

• Confirmation
• Drawing Attention to Matter
• Requests
• Refusing Politely
• Apologizing /Expressing Regret
• Expressing Dissatisfaction
• Offering Help /Assistance
• Referring to Future Contact / Business
• Enclosing Documents
• Referring to Payment
• Price Matters
• Giving Good News
• Giving Bad news
• Orders

Module 10: Drawing Attention

• Creating accurate “Subject Line”
  – How to Improve on Subjet Line
  – Dos’ & Don’ts in a Subject Line
• Appropriate “Opening Lines”
  – How to start an email with good opening lines
  – Why readers bored with your email

Boomberang Effects – WHY mails sent out returns back with more Questions !
How to STOP the Cycle of Boomberang
Module 11: Making E-mails Readable

• Organising Content
• Attachments in Emails
  – Correct ways on email attachments.
  – How to manage if you have more then one attacments
• Creating Logical Structure
  – Ways on Writing Effective Email
  – Maximum Lines In Each Paragraph

Module 12: Conclusion & Action

• Closing for action
  – How to end an email with good closing lines

Module 13: Business Letters

• Common types of business letters
• Layouts for letters
• Replying a Letter
• Initiating a Letter
• Turning Negative into Positive Letters