Course Overview
Are you ready to develop a high-performance team and get more done? Resolve team conflict using emotional intelligence and get more from your team by adapting your management style to every situation.
You’ll learn how to:
- Motivate every member of your team—even if they don’t share your values
- Use positive and corrective feedback to turn problem employees around and maximize productivity
- Apply the most relevant conflict resolution style to eliminate friction
You’ll also get:
- Practice adapting your style using case studies
- Personal feedback from the instructor and peers
- Pre- and post-seminar assessments
- Tune-up materials to review what you’ve learned after the event
- And additional resources to maximize your training goals
What are the skills covered
The Experience of Being a Manager in Today’s Organization
- Recognizing how economic and social trends have changed the manager’s role
- Defining “successfully managing people”
- Discussing and illustrating specific challenges you face when motivating others in today’s organizations
Values, Ethical Leadership and Organizational Culture
- Defining “values” and recognizing their source
- Identifying ways in which values impact work life and productivity
- Defining “ethics” and setting ethical standards for employees
- Understanding your role in creating and sustaining the organization’s culture
Personal Styles: DiSC
- Determining your own personal profile (disc profile)
- Delving into the strengths and limitations of your disc profile
- Using behavioral cues to determine others’ personal style
- Gaining insight into how to more effectively work with other personal styles
Motivating Those You Manage
- Distinguishing between pre-motivators, demotivators and motivators
- Tailoring your motivational efforts to individual employees and situations
- Applying motivational strategies when delegating responsibilities and/or tasks to an individual
Communication Skills for Managers
- Using techniques of active listening to gain critical information
- Effectively using positive and corrective feedback
- Dealing with difficult employees
Emotional Intelligence
- Describing the competencies of emotional intelligence
- Assessing your own level of emotional intelligence
- Developing a strategy for improving your emotional intelligence
Who should attend this course
Managers and individuals with management responsibilities whose success depends on managing people successfully through clear communication, a cooperative attitude, and commitment to shared goals.
Course Curriculum
Course Modules
Exam & Certification
This course is not associated with any Certification.
