Overview
Take what was established as THE best practice guidance of IT Service Management – then make it better. ITIL 4 will help businesses navigate the new technological era, commonly known as the Fourth Industrial Revolution. The ITIL4 Strategist: Direct, Plan and Improve (DPI) course helps ITSM practitioners acquire further insight into ITIL 4 – specifically in the areas that contribute to creating and sustaining an IT organization steeped in the growth mindset.
The ITIL4-DPI: ITIL 4 Strategist Direct Plan and Improve certification course covers both practical and strategic elements related to improvement. Lean and Agile methodologies and techniques, a feature of ITIL 4, is embedded into directing, planning and improving services in support of business objectives. This interactive course is indispensable to the development of the modern day technologist and ITSM practitioner and leader in modern IT organizations seeking to innovate and improve IT services delivered to the business.
Skills Covered
On completion of this course, the following learning outcomes will be achieved:
- Understand the key concepts of Direct, Plan and Improve
- Understand the scope, principles and methods of what to be directed and planned
- Understand the role of GRC and how to integrate the principles and methods into the service value system
- Understand and know how to use the key principles and methods of continual improvement, organizational change management, communication, measurement and reporting
- Understand and know how to direct, plan and improve value streams.
Who Should Attend
The target audience for this course and qualification are:
- ITSM managers, aspiring managers and practitioners developing their ITSM knowledge based on ITIL4
- ITSM practitioners of all levels involved in shaping direction and strategy or developing a continually improving team
- Individuals who are pursuing the ITIL Managing Professional designation.
Course Curriculum
Prerequisites
Candidates must already have achieved ITIL4 Foundation certification to qualify to sit the examination
Course Modules
Exam & Certification
Participants of the course who successfully pass the certification examination will be awarded the ITIL Strategist: Direct, Plan and Improve certification.
The format of the examination is:
- 40 Multiple Choice Questions
- 1 mark per correct answer
- 28 marks required to pass (out of 40 available) – 70%
- 90 minutes duration
- Closed-book.
