Leverage the power of ITIL Certifications in 2024

Leverage the power of ITIL Certifications in 2024

Categories: Digital Transformation, IT Service Management|Published On: December 18, 2022|9.7 min read|
About the Author

Syazana Khan

A communications specialist and technology wordsmith with over 2 years experience in the IT and professional development training arena.

ITIL 4 certifications will enable IT professionals to support their organization on their journey to digital transformation and support world-class digital services.

Data is constantly growing as businesses are taking more and more interest in it. The challenges that digital data management are facing have become more complex than ever. Organizations have no choice but to innovate and turn to adopting and implementing IT Infrastructure Library (ITIL) for a customized IT service management strategy. This had lead to organizations investing in ITIL 4 certifications that allow them to collect, analyze, and distribute data which will eventually lead to an improvement in businesses’ data managing.

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By taking on the challenge of ITIL certifications, individuals who are looking to pursue roles such as ITIL Managing Professional, ITIL Specialist, ITIL Strategic Leader and more can look forward to:

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Additional Credibility in Portfolios 

Earning any certifications would indeed add more credibility to your portfolio, increasing your chances of getting hired. Unlike most of the certifications, ITIL 4 Certifications are recognized worldwide making it more valuable as it takes you to a different level than normal certifications. Giving you credibility not only in local markets but also overseas as well.

Main Contributor of Organization’s Growth

As data is the key to a company’s factor of success, earning the ITIL Certification will be able to boost your competence, capability and productivity level. All of these will contribute to your ability in building a better bond with your customers and colleagues in the company. Adding onto that, it equips you with the knowledge on how to optimize the use of available resources and build cost-efficient processes, making you stand out from the team.

Promotes Proactive Culture

ITIL 4 training helps you build confidence to innovate new ways to improve customer’s satisfaction by identifying customer’s expectations as well as user’s experience. Aside from that, you can also improve service delivery by using frameworks and tools in ITIL. All these will eventually lead to a proactive culture where it can be either newly introduced or upgraded from the old culture.

Ready to kickstart on an ITIL journey to manage IT service delivery smoothly and boost your confidence level? Explore these ITIL training and certifications today. If you are worried about the quality of the trainers, fret not, Trainocate Malaysia is a professional training solutions provider since 1996 and they house many certified professional trainers.

Discover ITIL 4 Certifications 

The ITIL certification programme prepares you to manage services and products in the modern business environment. 

ITIL 4 Certification Path

Code Course Title Days Fees (RM) Jan-24 Feb-24 Mar-24
ITIL4F ITIL4® Foundation 3 3,500 3-5 5-7 6-8

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ITIL 4 STRATEGIC LEADER 

Gaining a Strategic Leader designation helps established and aspiring IT leaders to navigate the complexities of the digital era and prepare for digital transformation.

The two Strategic Leader modules are: Direct, Plan and Improve; Digital and IT Strategy.


ITIL4-DPI: ITIL® Strategist Direct Plan and Improve 

This module provides the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. 

Align governance and business objectives, break down silos, and effectively cascade goals across teams. Encourage a culture of continual improvement for products and services. Learn how to create reporting cycles and utilize Lean, Agile and DevOps ways of working to eliminate waste and encourage feedback loops 

The course covers both practical and strategic elements related to improvement. Lean and Agile methodologies and techniques, a feature of ITIL4, is embedded into directing, planning, and improving services in support of business objectives. This interactive course is indispensable to the development of the modern-day technologist and ITSM practitioner and leader in modern IT organizations seeking to innovate and improve IT services delivered to business. 

 

The course will help you to: 

  • Drive and manage effective organizational change 
  • Encourage a culture of continual improvement 
  • Facilitate decision-making 
  • Support change management 
  • Minimize disruption 
  • Innovate while remaining compliant
Code Course Title Days Fees (RM) Jan-24 Feb-24 Mar-24
ITIL4-DPI ITIL® Strategist Direct Plan and Improve 3 7,000

ITIL4-DITS: ITIL® Leader Digital and IT Strategy 

The ITIL 4 Leader: Digital and IT Strategy module provides guidance about crafting a digital vision and shaping IT and business strategies. 

Focus on the alignment of digital business strategy with IT strategy and how disruption from innovative technologies is impacting organizations in every industry and how business leaders are responding. 

This module will focus on the alignment of digital business strategy with IT strategy. The module also covers how disruption from modern technologies is impacting organizations in every industry and how business leaders are responding. 

The course will help you to: 

  • Develop a cross-organizational digital strategy 
  • Craft a digital vision 
  • Drive operational excellence 
  • Respond to digital disruption 
  • Enable a sustainable business 
  • Strategically manage risk 
  • Develop digital leaders for the future
Code Course Title Days Fees (RM) Jan-24 Feb-24 Mar-24
ITIL4-DITS ITIL® Leader Digital and IT Strategy 4 7,000 13-16

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ITIL 4 MANAGING PROFESSIONAL  

Obtaining a Managing Professional designation gives you the essential skills to run successful IT-enabled products and services.

The four Managing Professional modules are: Create, Deliver and Support; Drive Stakeholder Value; High-velocity IT and Direct, Plan and Improve. 


ITIL4-CDS: ITIL® Specialist Create, Deliver and Support  

This module covers the ‘core’ service management activities and expands the current scope of ITIL to cover the ‘creation’ of services. 

The ITIL Specialist: Create, Deliver and Support module is for IT practitioners and leaders who design digital products and services, and who deliver and support them to agreed levels. This includes development, deployment, and monitoring activities. 

CDS provides guidance on the cultural and team management aspects of product and service management, and an overview of the various tools and technologies that support service management. 

The course will help you to: 

  • Improve existing processes 
  • Effectively manage IT teams 
  • Optimize value streams and workflows 
  • Align digital services with business strategy 
  • Improve how services are developed 
  • Integrate new technologies embed Lean, Agile, and DevOps ways of working
Code Course Title Days Fees (RM) Jan-24 Feb-24 Mar-24
ITIL4-CDS ITIL® Specialist Create, Deliver and Support 4 7,000 20-23

ITIL4-DSV: ITIL® Specialist Drive Stakeholder Value 

The ITIL 4 Specialist: Drive Stakeholder Value module is for IT professionals who foster relationships with stakeholders to co-create value. 

ITIL4 Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers. 

This module provides the candidate with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers, and partners, including key customer/user experience and journey mapping concepts. Take what was established as THE best practice guidance of IT Service Management – then make it better. 

 The course will help you to: 

  • Effectively manage key stakeholders 
  • Build trusted relationships 
  • Shape customer demand 
  • Embed effective design thinking 
  • Optimize user experience and customer experience
Code Course Title Days Fees (RM) Jan-24 Feb-24 Mar-24
ITIL4-DSV ITIL® Specialist Drive Stakeholder Value 4 RM7,000

ITIL4-HVIT: ITIL® Specialist High Velocity IT 

The High-velocity IT module explores the ways in which digital organizations and digital operating models function in high velocity environments. 

ITIL 4 Specialist High Velocity IT is aimed at IT managers and practitioners involved in digital services or digital transformation projects working within or towards high velocity environments. 

Learn how to balance working with complex, adaptive systems with flexible processes that adjust to changing environments and route causes. Understand how small but powerful improvements to individual organizational approaches can contribute to creating value in high velocity environments. 

 The course will help you to: 

  • Converge business and IT goals 
  • Recognize and manage complex adaptive systems 
  • Bridge the development and operations gap 
  • Improve performance with Lean, Agile, and DevOps 
  • Increase the speed and quality of services 
  • Invest in digital tools and techniques to create value
Code Course Title Days Fees (RM) Jan-24 Feb-24 Mar-24
ITIL4-HVIT ITIL® Specialist High Velocity IT 4 RM7,000

ITIL 4 EXTENSION MODULES  

ITIL 4 Extension Modules is a stream of two modules that are part of ITIL 4, helping you gain the skills you need for the challenges of the future.

The ITIL4 Extension is a branch of two modules that are part of the ITIL 4. The modules are aimed at helping you acquire the skills that are required to mitigate and handle the challenges of the fast-evolving world, tech-centric world.

The two modules are:

The ITIL 4 Extension Modules have been created to extend the main ITIL 4 framework and provide organizations and professionals with the guidance to address and harness the challenges and opportunities presented by emerging technologies and themes that impact their operations.

With no prerequisites, the Extension Modules also allow individuals to learn about ITIL concepts, develop an understanding of relevant ITIL 4 guidance and enable career development opportunities.


Discover how cloud technology can support broader business strategy and functions.

This module explores the procurement, implementation and ongoing evaluation of cloud services and technologies to ensure they provide value.

The ITIL Specialist: Acquiring & Managing Cloud Services module is for anyone requiring vendor-neutral, user-centric guidance on developing a practical understanding of how cloud procurement and technology can integrate with and support broader business strategy and functions.

This course will help you to:

  • Analyze available solutions and potential- benefits using a vendor-neutral approach
  • Effectively identify, select and deliver optimized cloud services
  • Facilitate value co-creation through successful cloud services procurement and integration whilst applying the ITIL 4 framework
  • Adopt a customer-focused end-to-end cloud procurement user journey
Code Course Title Days Fees (RM) Jan-24 Feb-24 Mar-24
ITIL4-AMCS Acquiring and Managing Cloud Services 4 RM7,000 23-26

ITIL4-SDIT: Sustainability in Digital and IT

Discover how to use ITIL methods to manage digital services’ impact on the environment. 

This module helps address sustainability challenges in relation to digital and IT strategies, tactics, and operations.

The ITIL Specialist: Sustainability in Digital & IT module is for anyone looking to understand the role IT and digitally-enabled services have in relation to the environment, whilst exploring opportunities to positively impact it.

Code Course Title Days Fees (RM) Jan-24 Feb-24 Mar-24
ITIL4-SDIT Sustainability in Digital and IT 4 RM7,000

This course will help you to:

  • Understand how to use the ITIL guiding principles to deliver value by creating sustainable digitally enabled products and services
  • Effectively address VUCA challenges through sustainable strategies, procurement, products and practices.
  • Obtain a practical grounding in the key principles of sustainability
  • Conduct a full cost-benefit analysis identifying potential risks and opportunities using best practice guidance.

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Frequently Asked Questions

What is ITIL?

ITIL is a professionally recognized certification scheme that provides comprehensive, practical and proven guidance for establishing a service management system, providing a common glossary of terms for businesses using IT enabled services.

ITIL supports organizations and individuals to gain optimal value from IT and digital services. It helps define the direction of the service provider with a clear capability model and aligns them to the business strategy and customer needs.

What are the recommended routes from ITIL v3 to ITIL 4?

If you have only taken ITIL v3 Foundation, then the recommended approach is to take ITIL 4 Foundation in order to be able to transition to the new scheme. There is a large amount of new material in ITIL 4 Foundation therefore a new single exam is required to assess end learner’s knowledge of the new ITIL 4 Foundation guidance.

Alternatively, you also have the option of obtaining 17 credits from the ITIL v3 scheme which would make them eligible to take the ITIL 4 Managing Professional transition module to migrate to ITIL 4 scheme.

What are the available ITIL 4 certification levels?

AXELOS has now released the ITIL 4 Certification scheme. The ITIL Certification Scheme comprises of the following levels:

  • ITIL Foundation
  • ITIL Specialist modules (3)
  • ITIL Strategist
  • ITIL Leader
  • ITIL Master

One of the main characteristics of the new ITIL 4 certification scheme is that it is now formed by two different designation streams; ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL). They are intended to provide end-learners with greater depth of content in key areas of service management and IT strategy to support their learning journey and career progression. The two streams are made up of five modules altogether.

I’m ITIL v3 Foundation certified. How should I transition to ITIL 4?

If a candidate has taken only ITIL v3 Foundation, then the recommended approach is to take ITIL 4 Foundation in order to be able to transition to the new scheme. There is a large amount of new material in ITIL 4 Foundation therefore a new single exam is required to assess end-learner’s knowledge of the new ITIL 4 Foundation guidance.

ITIL 4 Foundation was released in Q1 2019. Alternatively, end learners also have the option of obtaining 17 credits from the ITIL v3 scheme which would make them eligible to take the ITIL Managing Professional transition module to migrate to ITIL 4 scheme.

About the Author

Syazana Khan

A communications specialist and technology wordsmith with over 2 years experience in the IT and professional development training arena.