Browse all courses from ITIL Version 5
Duration: 5-days
Level: Intermediate
Duration: 3-days
Level: Fundamental
ITIL Version 5 Explained
How to get certified
Technologies covered
Job roles
Frequently Asked Questions
ITIL (Version 5) is the global best practice framework for everyone involved in digital products and services – connecting strategy, delivery, and outcomes in the AI era.
- Unifies product and service management: One lifecycle that reduces friction, silos, and handoffs.
- Brings business and technology together: A shared model that links strategy, delivery, and measurable outcomes.
- AI-ready by design: Practical guidance to adopt and scale AI responsibly, with governance built in.
- Experience-driven and outcome-focused: Turns digital work into experiences people feel and results organizations can measure.
- Relevant across roles and organizations: Designed for IT, product, experience, and business leaders alike – not just ITSM.
- AI-native & digital-first – designed for AI-driven, fast-moving organizations, with AI-ready governance by design
- Unified product and service lifecycle – extension to Digital Product & Service Management
- Customer experience in the core – transparency & value across stakeholders
- Focus on practical guidance & flexible adoption – dynamic, adaptable model (less abstract)
- Clearer, role-aligned guidance – targeted, practical guidance tailored to specific roles and responsibilities
- Backward compatible – protects all existing ITIL investments
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