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The ITIL Managing Professional designation reflects expertise in managing digital products and services end to end and translating strategy into measurable business outcomes.
This designation validates your ability to manage digital products and services end-to-end and translate strategy into measurable business outcomes. The advanced modules required to achieve the designation help you develop advanced capability in product delivery, service management, experience management, and organizational improvement, equipping you with the expertise to lead across the full digital lifecycle.
Overview
The new ITIL® builds on its strong IT Service Management heritage, expanding into Digital Product and Service Management.
ITIL® Managing Professional Transition (Version 5) is a transition module designed for candidates who hold either the ITIL 4 Managing Professional or ITIL v3 Expert designation.
It provides a fast-track route for experienced ITIL professionals to transition to ITIL (Version 5) without completing all modules individually. ITIL Managing Professional Transition (Version 5) consolidates key concepts from the following ITIL (Version 5) modules:
- ITIL Product (Version 5): provides guidance for organizations involved in the creation and continual improvement of digital products across the digital product and service lifecycle.
- ITIL Service (Version 5): explores how organizations design, build, deliver, support, and continually improve services to create value for stakeholders.
- ITIL Experience (Version 5): integrates human experience into the design and delivery of digital products and services. It recognizes that functional success alone is not enough; how services are perceived, trusted, and engaged with directly influences the value they create.
- ITIL Transformation (Version 5): provides guidance on transforming the way work is performed by balancing governance, execution, and continual learning. It supports navigating uncertainty and complexity while aligning people, processes, and technology, ensuring that transformation initiatives deliver measurable value and build resilience.
Skills Covered
Prerequisites
ITIL Foundation (Version 5) is a prerequisite for all the ITIL (Version 5) higher level qualifications, which assess the candidate’s ability to apply their understanding of the relevant parts of the ITIL framework in context.
Target Audience
Designed for experienced ITIL professionals, this module enables you to quickly and cost-efficiently upgrade to the latest version of ITIL with a single, clear learning path and dual-exam package.
Available for ITIL 4 Managing Professionals, ITIL 4 Masters, ITIL v3 Experts, and ITIL v3 Masters only.
Dates & Locations
June 22, 2026 - June 26, 2026
June 22, 2026 - June 26, 2026
August 10, 2026 - August 14, 2026
August 10, 2026 - August 14, 2026
Exam & Certification
The ITIL Managing Professional Transition (Version 5) examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the ITIL framework concepts, as described in the syllabus below, to be awarded the qualification.
Exam 1:
- Material allowed: ITIL Transformation (Version 5)
- Exam duration: 90 minutes
- Number of marks: 40 Questions
- Pass mark: 70% marks
- Exam format: Open Book
- Question types: Multiple Choice Questions (MCQs)
Exam 2:
- Material allowed: ITIL Managing Professional Transition – Product, Service, Experience (Version 5)
- Exam duration: 120 minutes
- Number of marks: 60 Questions
- Pass mark: 70% marks
- Exam format: Open Book
- Question types: Multiple Choice Questions (MCQs)
Training & Certification Guide
Frequently Asked Questions
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