ITIL Transformation (Version 5) offers practical guidance for embedding, sustaining, and optimizing change across digital products and services. It equips you with the expertise to balance governance, execution, and continual learning, build resilience, and deliver measurable value in AI-driven environments.
Overview
ITIL Transformation (Version 5) provides practical and adaptable guidance to help professionals and organizations get the best out of ITIL, including clear, structured advice for the successful implementation of management changes.
This Global Best Practice framework, developed with the contribution of our global community, combines deep industry knowledge with real-world insights. ITIL Transformation (Version 5), part of the evolving ITIL framework, supports a holistic understanding of product and service management with transformation at its core, combining proven principles with practical, role-aligned guidance.
It is suitable for organizations of any size and any industry, in the public and private sectors, and is now essential for every transformation-related role across the entire organization.
The new ITIL Transformation includes guidance on how to:
- transform the way you manage products and services holistically across their lifecycle
- turn transformation into practical action to drive real growth
- be AI-native while remaining human-centric during transformation
- enhance transformation with digital and AI capabilities, responsibly and effectively
- speak a common language across teams to enable winning transformations.
Skills Covered
- Key ITIL Transformation Concepts
- Transformation in Complex Environments
- The ITIL Transformation Model
- Transformation Patterns and Approaches
- Governance and Transformation Alignment
- Execution and Delivery of Change
- Measurement, Learning, and Continuous Improvement
- Tools, Methods, and Techniques for Transformation
- AI and Transformation
Prerequisites
ITIL Foundation (Version 5) is a prerequisite for all the ITIL (Version 5) higher level qualifications, which assess the candidate’s ability to apply their understanding of the relevant parts of the ITIL framework in context.
Target Audience
- Individuals looking to understand the role IT and digital enabled services in relation to the environment and exploring opportunities to positively impact it.
- Individuals working in other parts of IT (digital, product, development) with strong interface with service delivery
- Existing ITIL qualification holders wishing to update their knowledge
- IT/Digital/Service Architects and Strategists
Module 1: ITIL Foundation recap and transformation overview
Module 2: The ITIL Transformation Model
Module 3: Initiation patterns
Module 4: Governance patterns
Module 5: Execution patterns
Module 6: End-to-end transformation examples
Module 7: Measurement, learning, and synthesis
Module 8: ITIL and AI
Module 9: ITIL and other frameworks
Dates & Locations
August 12, 2026 - August 14, 2026
August 12, 2026 - August 14, 2026
October 21, 2026 - October 23, 2026
October 21, 2026 - October 23, 2026
December 16, 2026 - December 18, 2026
December 16, 2026 - December 18, 2026
Exam & Certification
ITIL Transformation (Version 5)
ITIL Transformation (Version 5) offers practical guidance for embedding, sustaining, and optimizing change across digital products and services. It equips you with the expertise to balance governance, execution, and continual learning, build resilience, and deliver measurable value in AI-driven environments.
Training & Certification Guide
Frequently Asked Questions
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