Build strategies that deliver lasting value.
Learn how to align business goals, technology, and investment to make confident decisions and drive measurable outcomes in complex environments with ITIL Strategy (Version 5).
- Industry-recognized certification: Demonstrate your ability to define and implement strategies that connect business goals with technology and value creation.
- Employers’ first choice: Showcase your expertise in aligning strategy with execution and effectively delivering value to qualify for strategic and leadership roles.
- New career opportunities: Build sought-after capabilities to steer decision-making, lead transformation initiatives, and support long-term organizational success.
- Trusted by companies worldwide: ITIL equips professionals with a shared language and practical understanding of how modern organizations manage digital products and services, skills that are in high demand across industries worldwide.
Overview
The new ITIL® builds on its strong IT Service Management heritage, expanding into Digital Product and Service Management.
This Global Best Practice framework, developed with the contribution of our global community, combines deep industry knowledge with real-world insights. ITIL Strategy (Version 5) – part of the evolving ITIL framework – supports a holistic understanding of product and service management with strategy at its core, combining proven principles with practical, role-aligned guidance.
It is suitable for organizations of any size and any industry, in the public and private sectors, and is now essential for every strategy-related role across the entire organization.
Skills Covered
The new ITIL Strategy includes guidance on how to:
- manage products and services holistically across their lifecycle, from a strategic perspective
- turn strategy into practical action to drive real growth
- develop, deliver, and sustain an AI-native strategy while remaining human-centric
- enhance strategy with digital and AI capabilities, responsibly and effectively
- speak a common language across teams to enable winning strategies.
Prerequisites
This module requires the completion of:
- Any ITIL 4 certification or ITIL Foundation (Version 5) or ITIL Foundation Bridge (Version 5)
- Training through an Accredited Training Organization or ITIL Official eLearning (coming soon)
Exam results will not be released without proof of completion.
Target Audience
- Individuals looking to understand the role IT and digital enabled services in relation to the environment and exploring opportunities to positively impact it.
- Individuals working in other parts of IT (digital, product, development) with strong interface with service delivery
- Existing ITIL qualification holders wishing to update their knowledge
- IT/Digital/Service Architects and Strategists
- Module 1: ITIL Foundation recap
- Module 2: Key concepts of ITIL Strategy
- Module 3: Strategy across the ITIL Four Dimensions of Product and Service Management
- Module 4: The ITIL Strategy Management Model
- Module 5: The ITIL Strategy Development Lifecycle
- Module 6: The ITIL Strategy Implementation Lifecycle
- Module 7: Sustainable strategy management
- Module 8: Strategic capabilities
- Module 9: ITIL and other frameworks
Dates & Locations
August 5, 2026 - August 7, 2026
August 5, 2026 - August 7, 2026
October 28, 2026 - October 28, 2026
October 28, 2026 - October 28, 2026
December 16, 2026 - December 18, 2026
December 18, 2026 - December 18, 2026
Exam & Certification
ITIL Strategy (Version 5)
Organizations today operate in environments defined by uncertainty, rapid change, and increasing reliance on digital and AI-enabled capabilities. Without a clear strategy, investments can become disconnected from outcomes, limiting value realization.
ITIL Strategy (Version 5) addresses this by focusing on:
- Aligning technology and investment with business strategy
- Supporting confident decision-making in complex environments
- Connecting strategy with execution and measurable outcomes
- Enabling long-term value creation and organizational resilience
Training & Certification Guide
Frequently Asked Questions
Speak to a Training Consultant
All courses are HRD Claimable.
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