ITIL Product (Version 5) enables you to manage digital products as integrated value streams, aligning product capabilities, services, and business outcomes across their full lifecycle. Leverage this valuable practical guidance to excel in complex, AI-driven environments and advance your career.
Overview
ITIL® Product (Version 5) is intended to provide candidates with the guidance needed to innovate and co-create value through digital products, in alignment with the ITIL guidance.
Furthermore, it provides practical direction to help candidates align people, processes, and technology, to navigate the complexities of the product lifecycle and ensure that products deliver measurable value aligned with business goals.
Skills Covered
- Digital Product and Service Integration
- Value Stream Integration and Flow Optimization
- Strategic Discovery and Product Direction
- Human-Centred Product Design
- Resource and Supplier Orchestration
- Build and Quality Engineering Integration
- Controlled Transition and Deployment
- Reliable and Observable Operations
- AI-enabled ways of working
Prerequisites
ITIL Foundation (Version 5) is a prerequisite for all the ITIL (Version 5) higher level qualifications, which assess the candidate’s ability to apply their understanding of the relevant parts of the ITIL framework in context.
Target Audience
- Individuals looking to understand the role IT and digital enabled services in relation to the environment and exploring opportunities to positively impact it.
- Individuals working in other parts of IT (digital, product, development) with strong interface with service delivery
- Existing ITIL qualification holders wishing to update their knowledge
- IT/Digital/Service Architects and Strategists
Module 1: Digital products and services
- Introduction to digital products and services
- The digital product and service lifecycle management activities
Module 2: Discover
- Key concepts and practices of the ‘discover’ activity
- Steps and outputs of the ‘discover’ activity
- Success factors and metrics of the ‘discover’ activity
Module 3: Design
- Key concepts and practices of the ‘design’ activity
- Steps and outputs of the ‘design’ activity
- Success factors and metrics of the ‘design’ activity
Module 4: Acquire
- Key concepts and practices of the ‘acquire’ activity
- Steps and outputs of the ‘acquire’ activity
- Success factors and metrics of the ‘acquire’ activity
Module 5: Build
- Key concepts and practices of the ‘build’ activity
- Steps and outputs of the ‘build’ activity
- Success factors and metrics of the ‘build’ activity
Module 6: Transition
- Key concepts and practices of the ‘transition’ activity
- Steps and outputs of the ‘transition’ activity
- Success factors and metrics of the ‘transition’ activity
Module 7: Operate
- Key concepts and practices of the ‘operate’ activity
- Steps and outputs of the ‘operate’ activity
- Success factors and metrics of the ‘operate’ activity
Module 8: Deliver
- Key concepts and practices of the ‘deliver’ activity
- Steps and outputs of the ‘deliver’ activity
- Success factors and metrics of the ‘deliver’ activity
Module 9: Support
- Key concepts and practices of the ‘support’ activity
- Steps and outputs of the ‘support’ activity
- Success factors and metrics of the ‘support’ activity
Module 10: The ITIL Product and Service Lifecycle
- Managing the end-to end lifecycle
- ITIL, AI and other frameworks
Dates & Locations
July 22, 2026 - July 24, 2026
July 22, 2026 - July 24, 2026
September 2, 2026 - September 4, 2026
September 2, 2026 - September 4, 2026
November 25, 2026 - November 27, 2026
November 25, 2026 - November 27, 2026
Exam & Certification
The ITIL Product (Version 5) examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the ITIL framework concepts, as
described in the syllabus below, to be awarded the ITIL Product (Version 5) qualification.
- Material allowed: ITIL Product (Version 5)
- Exam duration: 90 minutes
- Number of marks:
- Pass mark: 28 marks
- Bloom’s Level (BL): BL 2 and 3 B
- Exam format: Scenario, ICR’s Unified Mobile App: A Product Lifecycle Journey
- Question types: Multiple Choice Questions (MCQs)
Training & Certification Guide
Frequently Asked Questions
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