Overview
Master relationship-building with ITIL 4 Specialist: Business Relationship Management—designed for IT pros who manage and grow trusted partnerships between service providers and consumers.
The ITIL 4 Specialist: Business Relationship Management module is for IT professionals who are involved in establishing and nurturing the relationships between service providers and consumer organizations, and their stakeholders.
Based on the ITIL 4 framework, this ITIL 4 certification provides both strategic and practical best practice guidance to help organizations understand the value of Business Relationship Management as well as its key concepts and challenges. Professionals should be able to use these concepts to deliver return on investment in digital technology, develop and apply service relationship models and integrate Business Relationship Management in the organisation’s service value streams for a holistic and end-to-end approach.
Skills Covered
On completion of this course, the following learning outcomes will be achieved:
- Define Business Relationship Management roles, responsibilities, knowledge, and skills
- Ensure stakeholders understand the strategic and operational requirements to co-create value and achieve business goals
- Apply Business Relationship Management metrics and practice success factors to improve performance
- Measure, assess and develop Business Relationship Management capability by using the ITIL Maturity Model.
Who Should Attend
- The ITIL 4 Specialist: Business Relationship Management module is for IT professionals who are involved in establishing and nurturing the relationships between service providers and consumer organizations, and their stakeholders.
Course Curriculum
Prerequisites
- ITIL4 Foundation certification is a prerequisite for sitting the certification examination included in the course. Relevant key concepts from the ITIL 4 framework will be covered as part of the syllabus.
Course Modules
Exam & Certification
Participants who successfully complete the course and pass the examination included in the course will be recognised as certified with ITIL®4 Specialist: Business Relationship Management under the AXELOS certification scheme.
- 40 Multiple Choice Questions
- 1 mark per correct answer
- 26 marks required to pass (out of 40 available) – 65%
- 90 minutes duration
- Closed-book
